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Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 314 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 155 Reviews
  • Rating: 5 out of 5 stars

    Best electronic lock on the market!

    Posted
    SanDiegodude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've tried them all, including the August, Friday, Kevo convert and Kevo first generation. The second generation Kevo so far is the only one that has worked 100% of the time for me! Some of the negative reviews for this lock may in fact be reviewing the first generation version Kevo lock mistakenly. The second generation lock was just released in Spring of 2017. Installation and configuration of the lock was a little challenging but I was able to handle the entire process myself. As soon as I installed the lock and downloaded the app to my phone, it wanted to do a software update that took approximately 20 to 30 minutes and required keeping my phone within ten feet or so of the lock. So I just laid my phone down inside the front door near the lock while it performed the update. It made a loud beep sound once the update was finished and the remaining setup was a snap. One comment, the first 2nd generation Kevo lock I purchased had a defective circuit board. I was unable to get it to reset to factory default by pressing the reset button. I was advised by Kevo technical support (waited on hold almost 30 minutes to talk to them) to try exchanging the item, which I did at Best Buy where I purchased this lock. The new one has been working perfectly ever since I installed it roughly 10 days ago! Bottom line, if you want a Smart Lock that actually works when you approach the door and tap it to unlock consistently, make sure you buy this second generation Kevo and save yourself a lot of headaches and time. This lock also has optional automatic relock which automatically locks the door 30 seconds after it was opened either manually by twisting the knob or using the electronic opening. In other words, with this feature turned on your door is pretty much locked all the time and you have to unlock the deadbolt to exit. This adds an extra layer of security knowing that my door is always locked.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy so far

    Posted
    HockeyMom
    • My Best Buy® Elite MemberElite Member

    I''m writing this review earlier than planned. I was cautiously optimistic when I bought the lock. I also went online and bought the Kevo Plus and would highly recommend doing that. Installation was extremely easy. The only issue we had was self inflicted. The Kevo Plus installed and paired quickly. Connected to Alexa and set up a few routines to lock the door automatically at bedtime in case I forget. Remote locking and unlocking has worked flawlessly. After reading other reviews I was worried about the touch to unlock feature but it has worked every time and I've been very pleased. I do have one complaint and that is the battery compartment. What should have been a simple solution making the compartment easy to access was not taken. Instead when I finally have to replace the batteries I will have to unscrew the cover and remove it. A minor complaint but depending on battery life could be a little annoying. Overall I am extremely pleased with my purchase so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I actually really love this lock

    Posted
    jaxman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Well I had read a few reviews which had a few negative reviews and I was a little reluctant to buy it. However I went ahead because my previous lock was also from Kwikset and it fit the exact lock that I had previously. Now that I have been using it for more than 2 months I could not be more happier with it. Only thing I would suggest to add a feature for remote lock over the internet. Currently you can only lock and unlock from or within the house. I love the ring which indicates if the door is locked or not and it really hides very easily that no one even know that this is an electronic lock. So another advantage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall a great product

    Posted
    ckelley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to get a lock that would make it easy to get into the house after walking my dogs. This lets you touch the lock or open the app on your phone and open it. Since it is bluetooth, you have to be in range to get the app to open it. And when you are leaving or entering the house, to open it by touch, the app has to be running in the background on your phone. Not optimum if your battery is under demand and you need to keep apps closed. The installation was easy, and they had videos to help.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    first smart home purchase

    Posted
    g2bme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My road to a smart home begins with the front door! I was contemplating on this lock, the schlage sense or the august lock. Each one has their own strengths but when it boiled down to purchase time it was: * Warranty * How secure is this * what perks am I getting with this * Company history The Kevo, on my personal review, topped all the criteria. Lifetime warranty, it's an actual deadbolt you're purchasing, runs with iOS and "upgadeable" for remote access, and the company is one of the largest and known "lock companies" around.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup and easy to use

    Posted
    Businessman408
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The setup of this oarticular lock was easy. I was able to fit it directly into the hole that was on my door. The spare parts were easy to mix and match to fit my door. Did not even have to drill a single new hole. The use and setup were also easy. I was able to lock and unlock diectly on my phone, even when i am on the 3rd floor of my phone. The one touch unlock was also very responsible. Lastly, the rekey tool made it very easy to use my existing key for this lock, reducing the need to rekey everything else to match up this lock.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome and so convenient!

    Posted
    AA167
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    No more making house keys or hiding them outside for someone to find. This is one of the best "smart home" additions that you should have. I love that I can simply send an electronic key to someone to let them in my home. I also love the fact that I don't even need to carry my key with me. I simply use the fingerprint recognition, and in I go. As for installation, if you can replace a deadbolt or handle, you can install this. I love it, and must admit, I do not think I would ever have a front door without this, or something like it again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really great lock system

    Posted
    Tracy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is really comforting to know that you are safe and sound within the confines of what you call home. There is nothing in the world more secure than knowing that you have found a product that you are able to feel comfortable in allowing it to be the one you rely upon to protect you and your family and all of your possessions I am extremely satisfied in Kēvo and it’s product that not only adds protection but also offers convenience. Great comfort when you have the two!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just the Right Product

    Posted
    DGDinCA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is just the right product for us to attain access to our entry door at home. We wanted something that was touch driven but not connected to the internet given security concerns. We have no reason to provide others access via the internet so this was perfect as it works on bluetooth and proximity. First unit was faulty so we are glad we purchased it at BestBuy, quick exchange at the local store, no hassles! It works as promised!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love this lock

    Posted
    jjohnson031982
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great lock. I purchased the adapter hub so I could connect to my network and ensure my house was locked when not home. Motherboard did fry on my first one and I ended up having to call customer service over a holiday weekend (which I was dreading). Once connected, we went through diagnostics process and quickly identified the motherboard and they processed for a replacement to be sent. Overall the whole experience was A++.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome!

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my Kevo! I have set it to automatically lock after 30 seconds so now my husband never has to worry that the door wasn't locked when we left. With a touch I can lock or unlock the door! Other reviewers were complaining of it not working all of the time, but I haven't had any issues. Works every time. The ability to re-key it to an existing key that I already had for Kwikset was a bonus that I love.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Unsurpassed safety item

    Posted
    RedBaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this smart lock. Works without problems. Very easily installed. I connected it to Amazon Alexa and I bought the hub so that I could operate remotely. No need anymore to pass out keys and pray they’re returned. Also can unlock door from my favorite chair. Further, the worry of how first responders could get in if there was an emergency is gone. I recommend this lock heartily.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Keyless Entry

    Posted
    Susu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Kwikset Kevo 2 has come in so handy when my arms are full of packages and I need to walk through my locked front door. You can activate it to unlock before you get out of your car or simply tap on the lock when you get to the door. When leaving, you just tap the lock on the outside of the door and it locks it for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for eliminating fumbling for keys

    Posted
    Davehughes3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the Kēvo to help me from having to fumble around for my keys every time I try to get in my house. It’s also great for when you have your hands full of groceries. All you need to do is tap the deadbolt and it unlocks. Very convenient. Will purchase more for my other doors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Lock

    Posted
    Richard63
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read about this lock and the reviews. Cost was a little high but I liked the convenience and security . Also I could return if dissatisfied. Insulation was easy and the setup with my Android phone 6.0 was also. A few try's. I also bought the FOB to give my daughter. Had a slight programing problem linking it, called tech support , had it fixed in under 2 minutes. Love this Lock

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Peace of Mind

    Posted
    Franky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After heavy researching I came to buy Kevo and don’t regret it. The App is super user friendly and even upgrade to Kēvo plus which works well. Installation was fairly easy and the quality is sturdy and esthetically pleasing. What’s best about this product is the rekeying it so that my maintenance men could come in without having to replace all keys was a 30 second ordeal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love It!

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have set this lock up to automatically lock within 30 seconds of opening. So I never have to worry about not having the door locked. I love that I can just tap on the lock from the outside with my phone still in my purse and the lock will open. I have had no problems with the app or the lock itself. I love the flexibility and convenience of this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great lock for senior citizen!

    Posted
    Golfguru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am absolutely thrilled with my Kevo door lock. So thrilled that I plan on buying one more for the back door! I am a senior citizen with neuropathy in my hands. Struggling with getting a key in a lock is almost impossible. With Kēvo I simply touch the lock and it opens or closes. I love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Lock

    Posted
    cworks2701
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this lock, easy to install following the directions, the printed is a bit easier then the video the little details. Teaching it took less then 5 minutes and now it's so much easier opening the door without having to mess with keys. I thought it worked with the Echo but doesn't, would be a great feature if it would just for locking.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Lock

    Posted
    TonyH
    • My Best Buy® MemberMember

    Bought this so I wouldn't need to keep getting my keys, it was easy to install once i actually followed the instructions. Teaching it to operate was simple. I thought this would work with the Amazon Echo but I guess I read wrong, it would be perfect if it did just to lock the door, i understand unlocking would create security problems.

    I would recommend this to a friend