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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

64%would recommend to a friend

Customers are saying

Customers often highlight the excellent audio and video quality of the baby monitor, with some even describing it as "crystal clear". The built-in nightlight and sound machine are also well-received features, with parents appreciating the convenience and versatility they offer. However, some customers have experienced connectivity issues, with the monitor occasionally losing connection to the handheld device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    It isn't great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a simple camera system for use in a room in my home for my business. For review purposes, this is a rectangle room, front to back of a small Colonial type house. The wifi router is in the room. The LeapFrog monitor is in the room. I have had this for 4 days. Followed set up instructions. All was great the first day. I started with simple camera to monitor viewing, no wifi. Worked fine. Then I connected the wifi so I could use the app. All was well. Then each camera would start losing connection. Sometimes it would reset itself, and sometimes I have to shut everything off and redo it all. These cameras and viewer are in an open room, with no obstructions. I have moved them to several areas. They still go out. I disconnected wifi, to see if camera to viewer worked better since I don't actually need the app all the time. Still, cameras would go out at different times. Restart everything. Each day, the cameras start out fine, then will each lose a connection throughout the day. I have done all the troubleshooting. - When it works, it is just ok. The viewing reminds me of stop motion animation, so it isn't fluid. The picture is pretty clear, which is nice. You can view each camera on one screen, but it isn't in full this way. You have settings for each camera. One of the annoying things is once you set a camera the settings change without prompting. For example, I turn off the light on the camera since I don't need it. Goes off just fine, sits for awhile, and then the light will turn on again. Or, if the camera loses connection, or I turn it off, the settings go back to on. Same goes with the sound. I could mute the sound, and after a bit it will go back on. Settings should remain how I set them until I change them. They should not reset after time, or if the item is turned off. Positive is, when it works, it is nice aside from the lack of fluid viewing. I was skeptical when I ordered it, but I liked that I could use it without wifi since this monitoring involves children. Being off of wifi was a nice option. I would return it if I could. I don't recommend. At least not for a parent who may want reliable viewing of their child.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 5 out of 5 stars

    Great cameras!

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have amazing picture quality and 2 way sound. Anyone that left a review about the connectivity issues must have bad wifi. We've had these for over a year and haven't had one issue with connectivity. If the wifi goes down, the cameras still connect to the base monitor that it comes with which is great.

    I would recommend this to a friend
  • Pros mentioned:
    Night light, Picture quality

    Rated 5 out of 5 stars

    Best baby monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for multiple kids night vision works great. Audio is nice and crisp. Ive bought 2 sets of these for family when theyve had kids they absolutely love them.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Doesn't remain connected.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely user friendly...when it WORKS! Doesn't stay connected to the handheld monitor NOR the app for more than a day. I find myself constantly restarting the camera to get it to reconnect to the phone and handheld. No connectivity issues. Itll work in the morning, then we both leave for work and there's no connectivity to the app. Extremely traumatizing. The router is in our room with over 300mbps. Can't have unreliability with a baby monitor, will be returning.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Better use your own phone or tablet.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sorry but tue connection issues from cameras to digital screen is ridiculous with how many errors. And when i say my daughter's home internet is far more powerful than mine, its an understatement. I do not recommend this product at all, unless you use your personal cellphone or tablets. Then, it works great. They seriously dropped the ball on the screen that comes with it.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity is trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good for about 2 hours then it wouldn't connect the cameras. Kept telling me to move everything closer to the router. Have one of the best routers available and really fast internet. I'll be returning this whole system. Just keeps beeping in the middle of the night as the monitor tries to find the cameras.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Night light, Picture quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery lasts , picture quality is great. Built in nightlight & sound machine

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great guy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, cost picture, easy to set up, great for multiple rooms

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This baby monitor is perfect.its excatly whay i qanted for our baby girl when she gets here and it monitors our pups when were not home so i can see what there getting into. I can also talk through it and they will hear you. It plays music and records vid clips. And has a nightlight also motion sensor. Reccomend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Baby/child monitor.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and crisp video. Easy set up. Peace of mind knowing i can watch my child from anywhere in the house, and correspond with her through two way audio. Best gift i received.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great performance and value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio and video quality. The product offers great value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Baby monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that there are two monitors. Such a great investment!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera doesn't tilt. Movement is very choppy and frezzes a lot

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a monitor with two cameras. The clarity of the camera is great when it works but one camera has stopped connecting all together. The monitor itself freezes a lot and then has to be reset by putting a pin in a small hole. Very inconvenient in the middle of the night. Contacted Leap Frog about the issues with the one camera that won’t connect. They tried to give me a code similar to a video game code (up, up, left, right, etc). Needless to say it didn’t work. Don’t waste your time or money with these.

    No, I would not recommend this to a friend
  • Customer reviews from Vtech

    User rating, 4.9 out of 5 stars with 95 reviews on Vtech.

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