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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 14 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are pleased with the amazing work and wonderful experience at Icons Boutique Hotel 10297.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Time Building

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Building the Boutique Hotel and the Tudor Corner was an amazing time. The detail put into these sets makes them a must build, and they look great on display.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SEVEN MISSING BAGS!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy shipped the set without an external box so the box was VERY beat up. We were prepared for that as this typical practice for them. I can get past that. The bad part was that it had certainly had been opened up and re-taped. When we opened our set, my daughter and I noticed SEVEN BAGS were MISSING. Yes, we scoured the box and area to make sure that none had fallen out on the floor, etc.We did take pictures of the bags that were in the box. A=Big Bag, B=Small Bag. Bags Accounted for: 1, 2A, 2B, 5, 7A, 7B, 9A, 11A, 11B, 12, 13A, 13B, 14A, 14B, Baseplate Bags Missing that we know of: 3, 4, 6, 8A, 8B, 9B, 10 We love Best Buy and have never seen anything like this before.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this build

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the build. Beatiful set and not overly difficult

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Modular!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing piece of work by Lego, grateful Best Buy sells them. My first purchase had no upc but the new one does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Elegant and Detailed Build

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LEGO Icons Boutique Hotel 10297 is a must-have for LEGO aficionados and architecture enthusiasts alike. Its intricate design, elegant styling, and delightful details make it a standout set that will enrich any LEGO collection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Modular

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mix of building techniques and unique look as it is a corner building.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lego

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the overall experience from being in stock on line to recieving it in a timely manner. Will definitely continue to use to purchase more

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Very detailed

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem with my shipping box. Very intricate lego set and challeneging to build.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LEGO Boutique Hotel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set, excellent value. If you’re into Modulars, this won’t disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LEGO Boutique Hotel

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful set and a wonderful experience ordering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set that I was able to get through Best Buy for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lego

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has all the creator sets. Glad i am able to buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON’T SHIP IF CANT KEEP PACKAGE IN SELLABLE SHAPE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy box it was sent in looked pristine.,. When i open it to see the lego box instead .. the box looked like is beaten n sat on for over a year. I was so angry as this was a set i wanted for so long to then finally get it and they send the one no one wanted to buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product is great-shipping terrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is only for product shipping. I have ordered lego sets from Best Buy 3 times and all the time I received opened beaten up boxes to terrible disappointments from a collector like me. I will not purchase LEGO online on BB again.

    No, I would not recommend this to a friend
  • Customer reviews from LEGO

    User rating, 4.9 out of 5 stars with 148 reviews on LEGO.

    See all LEGO reviews
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