I ordered online and received in good time. Upon inspection I noticed that the packaging for the battery had been opened. I installed the battery in my Ipod Mini without incident. I plugged the charger in and charged for 12+ hours and upon unplugging the charger, found the battery had taken no charge at all. I reinstalled the previous battery to verify that there was not some other issue and did verify it was the 'new' battery causing the problem. Returned to store- defective. I will reorder one time, I hope I get a good one next time!