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Customer Ratings & Reviews

Lenovo - 14" Touch-Screen Laptop - Intel Pentium - 4GB Memory - 500GB Hard Drive - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 587 reviews

87%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 25 Reviews
  • Rating: 2 out of 5 stars

    Beautiful but terribly slow

    Posted
    MikeS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I struggled for two weeks before making the decision to return this. Honestly, it has a great build to it, nice style, great keyboard and silky smooth track pad and big hard drive. The problem unfortunately, is that it uses a conventional hard drive coupled with a measly 4 megs of RAM. Running Windows 10 and any of the big applications (think Microsoft Office) brought this laptop to its knees, waiting for apps to open. My toes would literally curl. I'm using this primarily for business - a portable to use when I'm not at my office desktop. But the sheer unresponsiveness or lag with virtually every application I threw at it led to me to look for an alternative. And I searched high and low. I looked at the Spectras from HP and looked at the ASUS books --- you can find things wrong with almost all of them - folks complaining about the heat they give off, etc. I also didn't want to drop $1500 bucks on a laptop. So I thought about the things I loved about this Lenovo laptop and decided to trade up to the Lenovo Yoga 720. I will tell you so far I've spent the day reloading all my apps and I absolutely love the Yoga 720. It's got a solid state drive (just 250 gigs) but it's got 8 megs of RAM and let me tell you -that makes all the difference in the world. Every app I throw at it literally pops! Opens quick. The unit does not seem to heat up. No noisy fan. It's got the same great keyboard and even backlit. Battery seems adequate. Do yourself a favor - spring for the extra few bucks to get the 720 because its the difference between having a computer that can keep up with you or having one that is constantly lagging behind you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Little confidence in the laptop

    Posted
    PamelaMML

    I waffled between one and two stars, deciding on two because both issues have been resolved relatively easily. I have had my IdeaPad for six weeks. I have already had to contact Lenovo support twice. Right out of the box, the sound was not working. My first support stop for this was a video that (ahem) required sound. Online support then said I needed to download some whatsit program to walk through a fix. As soon as the program loaded, I magically had sound. Today I had to call in because five keys were not working. The background noise at the service center made it nearly impossible to understand the support personnel. The person was helpful and the problem resolved, but the call was excruciating. I bought Lenovo after researching the best inexpensive laptops. I use one for research and writing, so I don't need media bells and whistles (but it is nice to hear them when needed). Reviews said the IdeaPad would be slow, which I can deal with, and I wasn't expecting fancy. But two calls in six weeks has shaken my confidence in the purchase. I wish I had bought another Toshiba (not sure why I didn't).

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      We are sorry to hear that you had issues with initial setup of your Lenovo IdeaPad 2 in 1 14" laptop. There are Lenovo utilities installed on this device to help you maintain the health of the device. Type "Lenovo Vantage" in the Cortana Search window. Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. lenovo

  • Rating: 2 out of 5 stars

    A Beautiful Disappointment

    Posted
    Imajvmb

    Bought this as a gift for myself in January of this year (2018); the look and feel of it is gorgeous! That is until after a few months. I only use it for online things, and I use maybe ... 40 GB? Out of the total 440 GB on Drive C: and almost 2 GB on Lenovo Drive D: Usually I delete what I do not need, and this is often. But honestly, the darn thing is so slow, I can hardly do anything with it! Even if I keep to 2 open tabs, it freezes up on me sometimes! I've gone through any "uneeded" apps and such, and literally have nothing extra running... At one point I did the "fresh start" (In May this year), hoping it would help, but it made it even worse! Yikes... I've tried everything and am at my wits ends that I paid almost $400 for this hunk of junk! :'( I would NOT recommend; my last laptop was way cheaper and lasted a heck of a lot longer. It's just too bad I spent so much on it; because now I cannot afford a new, better laptop either way :(

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use system with its Intel Pentium processor. It is not meant for multi-tasking or demanding programs. It is good for Microsoft Office and light internet browsing. If this describes your computing needs, the IdeaPad 330-15 would be a good choice. lenovo

  • Rating: 2 out of 5 stars

    OK for the price and no RAM upgrade option.

    Posted
    Mikayel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The price is OK with some issues. One of my complaints that it has no option to upgrade the system memory (RAM) to higher speed, but in specification it described as expendable up to 16Gb, which is FALSE ADVERTISEMENT. Second concern is more related to BestBuy insulting policy regarding customer's valuation system; If you have everything at home and don;t need to buy anything or do't have sufficient funds to spend several thousand a month than you deserving the poorest approach with 14 days only return or price adjustment policy. The price of the laptop dropped by $80 dollars 20 days after purchase and the "discriminating" policy not letting any price adjustment because you didn't spend several thousands and cannot be treated as "valuable" for them. Next time first choice will be amazon; I never had such issues with them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Having a lot of trouble with this laptop

    Posted
    KMMad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this laptop 3 week ago when my Dell laptop totally crashed, it had lasted about 6 years, so no complaints. I am having the same trouble as I did with the old laptop, slow connection, but also unable to connect to sites to make my car payment, credit card payment, etc. I see trouble already, worse than with my old laptop, so I need to get back to Best Buy for help :( I will add that this was an 'open box' sale, a return or otherwise, saving me about $50 off the 'new' price. I'm not sure if this is relevant or not, I am thinking that it is the laptop itself, as it was as good as new in the box when I purchased it.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      Thank you for choosing the Lenovo IdeaPad 2 in 1 14" Laptop. We are sorry to hear that you are having issues with the WiFi connectivity with your IdeaPad 2 in 1 14" Laptop. You may want to check your router to be sure it is performing optimally, since the issue you are experiencing has persisted from your old computer. If your router is working properly, we recommend you call Lenovo Tech Support at: 877-453-6686. lenovo

  • Rating: 2 out of 5 stars

    VERY SLOW

    Posted
    Leah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Honesty after opening this product I have had problems. Certain websites don't open correctly, it is very slow, sometimes it doesn't correctly switch from laptop to tablet mode, and purchases in the app store through Microsoft will be processed on my credit card, but will never download (the process of getting refunded took 3 hours because I was transferred 6 times because no one knew what they were doing when I called customer service). This was a waste of money, and I wish I did not hesitate and had returned it. I would not recommend this product to a friend.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    good features but bad screen

    Posted
    chrisinOPKS
    • My Best Buy® MemberMember

    the laptop runs at a good pace and has expandable storage (replaceable hard drive, 1 ram slot up to 16gb, and a NVME m.2 slot for SSD) the problem is the LCD screen is so bad when you tilt it slightly off angle the entire screen washes out which makes a 2in1 tilting screen useless. The colors are beyond terrible and you have to have the brightness at 100% to even see the screen. The keyboard and trackpad are really good too. You can have all the good features in a laptop like this but they are all useless if the screen is this bad.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This Lenovo IdeaPad 2 in 1 14" Laptop comes with an HD touchscreen with 1366 x 768 HD resolution. lenovo

  • Rating: 2 out of 5 stars

    A decent beginners computer

    Posted
    hypnospastic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Having never owned this brand before, I bought this with the hope that it would be a great, easy to travel with and powerful computer to keeping things moving while I am traveling. I knew within the first couple of hours after getting it home that it would be going back , and that it did. It is a great computer for someone that doesn't need a snappy response from their tech. I had high hopes that it would meet my needs, but sadly it didn't.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use system, with its Intel Pentium processor. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. This device has the latest WiFi capability, with 802.11AC connectivity. If your requirements fit this profile, this device is a good choice. lenovo

  • Rating: 2 out of 5 stars

    Already sent to be repaired

    Posted
    Dianita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I liked my laptop but something seemed slow from the start. 2 months after purchase, the keyboard needs to be replaced and the laptop is very slow and freezes. Sent to Lenovo for repairs. I have a 14 yr old Toshiba that has never had a problem! Not a good sign for Lenovo. Very disappointed. I hope it comes back working better.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terribly disappointed.

    Posted
    longanna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought one laptop from Best Buy on 1/22 and had to return it on 1/26. It just stopped working. I bought this laptop the same day and liked it just fine until all video playing stopped. Now I have to drive 50 miles to take it back and hope they can fix it. Two laptops in 3+ weeks and no success. Beyond upset.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      We are sorry to hear that you are having issues with your Lenovo 2 in 1 14" Laptop. Be sure any programs you are installing on this device are compatible with Windows 10 and this system's configuration. We recommend you check with the software publisher's web site of the programs you have installed, for their compatibility with Windows 10 Home 64-bit operating system and the minimum/recommended hardware requirements (Is a Graphics card required, the processor speed and the minimum required system RAM and the minimum available hard drive space) to run their program, then compare those requirements to this system's configuration. If the problem persists, we recommend you call Lenovo Tech Support at: 877-453-6686. lenovo

  • Rating: 2 out of 5 stars

    Good computer when it works right

    Posted
    Tammy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had software problems from the beginning. Took 10 to 15 minutes to log in from "shut down." There was more, just can't remember now. Good thing I had Geek Squad to help. Now having more problems with lines zipping across the screen and when this happens, the computer freezes.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. lenovo

  • Rating: 2 out of 5 stars

    no backlit keyboard

    Posted
    cncmachineman

    takes forever to start up, no LIGHTS ON THE KEYS SO YOU CANNOT SEE AT NIGHT!! i did not research that at all. touch screen is responsive and has lasted the 1st 3 months.not so bad for the price. i should of got a used apple laptop

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This model does not have a backlit keyboard. This is an entry level, light use system. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. There is a 32GB solid state hard drive for quick boot up and quick loading of programs and files. This device has the latest WiFi capability, with 802.11AC connectivity. It comes with a free 1-year subscription to Microsoft Office 365, a $69.00 value. If your requirements fit this profile, this device is a good choice. lenovo

  • Rating: 2 out of 5 stars

    Slow Slow Slow

    Posted
    eeyoreismyalias
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were looking for a no frills computer for school but found that it was incredibly slow and would routinely freeze up. Ultimately, we couldn't deal and returned it.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      The Lenovo IdeaPad 2 in 1 14" Laptop with its Intel Pentium processor, is an entry level, light use system. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686. lenovo

  • Rating: 2 out of 5 stars

    Bad Choice, try again.

    Posted
    Harley1221
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Video display quality is not great and the computer is slow. Returned for credit and bought a mid-level HP that was on sale. The HP is awesome and it's a keeper.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use, 2 in 1 computer system. It has a screen resolution of 1366 x 768p. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. This device has the latest WiFi capability, with 802.11AC connectivity. If your requirements fit this profile, this device is a good choice. lenovo

  • Rating: 2 out of 5 stars

    beginner lap top

    Posted
    Adrien236
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this for my kid but I felt it worked really slow. I guess for a beginner young kid it is fine but I would not recommend this to anyone

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use computer system. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. This device has the latest WiFi capability, with 802.11AC connectivity. It is a touchscreen, 2 in 1 format laptop/tablet combination device. If your requirements fit this profile, this device is a good choice. lenovo

  • Rating: 2 out of 5 stars

    Did not like it

    Posted
    Yoma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For some reason this laptop just did not work for us. It was painfully slow no matter which wifi (office or home) I used.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      The Lenovo IdeaPad 2 in 1 14" laptop is an entry level, light use system with its Intel Pentium processor. It uses the latest and fastest version of WiFi, 802.11AC frequency. Although 802.11AC is backward compatible to older b/g/n frequencies, be sure your router has the latest firmware updates from the router manufacturer's web site. lenovo

  • Rating: 2 out of 5 stars

    Broke already after 1 week

    Posted
    Hello
    • Verified PurchaserVerified Purchase

    Purchased as Christmas present. Problems with keys working on keyboard. Will be returning from new one. Will see how that goes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    slow pc

    Posted
    Tagav
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    extremely slow pc takes forever to load up and you can't run more than 3 apps at a time without crashing

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use computer system. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. This device has the latest WiFi capability, with 802.11AC connectivity. If your requirements fit this profile, this device is a good choice. lenovo

  • Rating: 2 out of 5 stars

    Bought for my daughter

    Posted
    Amanda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought for my 12 year old daughter now as its on computer mode the screen keeps glitching

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      We are sorry to hear that you are having issues with your IdeaPad 2 in 1 14" laptop. The screen issue may be caused by BIOS/Drivers on the system that need to be updated. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. lenovo

  • Rating: 2 out of 5 stars

    Not what I expected

    Posted
    Bubba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a computer that was 5 years old and ran faster. You get what u pay for

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This is an entry level, light use computer system, with its Intel Pentium processor. It uses Windows 10 Home 64-Bit as its operating system, which requires less than 2GB of RAM to run. This device has the latest WiFi capability, with 802.11AC connectivity. If your requirements fit this profile, this device is a good choice. lenovo