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Customer Ratings & Reviews

Lenovo - 310S-08ASR Desktop - AMD A9-Series - 4GB Memory - 1TB Hard Drive - Silver-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 180 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 2 out of 5 stars

    Warranty repair

    Posted
    MagnusLoudicus
    • My Best Buy® Member

    Computer was exactly what I needed. Worked fine for about 6 months. The following is a copy I sent to Lenovo in response to their review request. "Thought problem was Windows update. Microsoft ran remote diagnostics, said CPU issue. You charged me $69 and ran three remote diagnostics. First two were to have resolved any issues, they didn't. The third said there was a problem and to send the computer for repair. You only contacted me twice, one by my requesting a call back and the last by a Case Manager. I had to call several times to find out status. Finally told bad CPU, no motherboard, none in inventory and didn't know if or when one would be available. Was told issue was forwarded to Case Manager but I was never contacted. Called to follow up and was told it would be forwarded again to a Case Manager. The only saving grace in this matter was the Case Manager was able to have the old hard drive returned to me". I would recommend this computer with the above caveat.

    I would recommend this to a friend

    • Brand response

      Lenovo Product Expert

      We are sorry to hear that you had issues with your Lenovo IdeaCentre 310s desktop. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. Lenovo

  • Rating: 2 out of 5 stars

    Keep crashing

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I thought this computer was really good deal. Also it could not be worst than my 8 years old lap top that was connected to my tv. Boy i was wrong. I had it for little over 4 months a it keep crashing. Only thing we do on this computer is watch streaming service. We only have one window open but it will just stop.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      We are sorry to hear that you are having issues with Windows 10 on your Lenovo IdeaCentre 310s desktop. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686. Lenovo is the number #1 manufacturer of computer in the World:  https://www.idc.com/getdoc.jsp?containerId=prUS44385418 Lenovo

  • Rating: 2 out of 5 stars

    Lenova Desktop

    Posted
    Michellie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this for a good price, Have had issues with it's wifi, finally hardwired it. Machine is slow, they should probably ship it with more ram. If I had it to do over again, I would probably have bought an Apple computer. I guess if you just need a REAL basic computer with no need for speed, buy it.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      The Lenovo IdeaCentre 310s desktop ships with the latest 5G 802.11AC frequency WiFi. Be sure your router has the latest firmware updates from the router manufacturer's web site. This is a mid-level, moderate use configuration, with its AMD A9-9425 processor. This Dual-Core processor has a base speed of 3.1GHz and a boost speed of up to 3.7GHz. This configuration has 4GB of RAM. It is good with Microsoft Office type programs, internet browsing and other moderate work. If this describes your computing needs, the IdeaCentre 310s would be a good choice for you. Lenovo

  • Rating: 2 out of 5 stars

    Slow

    Posted
    BRAD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased this computer to replace my 5 year old basic Dell. This is slow. Why I dont know. I have it connected to my 65inch TV and just doesnt perform well.

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      This Lenovo IdeaCentre 310s desktop ships with the Dual-Core AMD A9-9425 processor, supported by 4GB DDR4-2666MHz RAM. This processor has a base speed of 3.1GHz and a boost speed of up to 3.7GHz. This is a mid-level, moderate use configuration. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686. Lenovo

  • Rating: 2 out of 5 stars

    Not what I expected

    Posted
    Rinken
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First thing I noticed was it came from China. cheap

    No, I would not recommend this to a friend

    • Brand response

      Lenovo Product Expert

      The Lenovo IdeaCentre 310s desktop is a mid-level, moderate use configuration, with its AMD A9-9425 processor. This Dual-Core processor has a base speed of 3.1GHz and a boost speed of up to 3.7GHz. This configuration has 4GB of DDR4-2666MHz RAM. It is good with Microsoft Office type programs, internet browsing and other moderate work. If this describes your computing needs, the IdeaCentre 310s desktop would be a good choice for you. Lenovo