Customer Ratings & Reviews
- Model:
- 82R400DTUS
- SKU:
- 6555683
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Ideapad 1's touchscreen, performance, ease of use, and battery life. Many appreciate its light weight, affordable price, and large screen size, along with the ample RAM and memory. Some users noted that the fan can be noisy at times, and the lack of a USB-C charging port was a point of concern for a few. Overall, the positive feedback significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
USB-c is NOT multifunction. DOESN'T work with dock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop's USB-C port does not charge or work with a display dock. Pretty big deal considering most laptops that have a USB-C port are capable of doing both.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, NicholasM. We're sorry to hear that this was a miss for you. This is outlined in the device specifications for others looking into this device. If there is anything we can do to help you with your laptop, please let us know. Thank you for taking the time to share your thoughts with us.
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is slow. Speed does not match recorded internal memory speed.
No, I would not recommend this to a friendStopped working 1 year and 3 weeks after purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 3 weeks after 1 year warranty expired it will not boot up and using reset button does nothing! What a waste of $500.
No, I would not recommend this to a friendUnreliable at best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned and used this item for several months. From the initial use it has had issues with bottling up and says ‘something is not going as planned’ and has to undo something before opening. Very frustrating as it takes time to load anything this way. I would not purchase or recommend this Lenovo product.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, CynthiaS. We're sorry to hear that you're having trouble with your IdeaPad, and we apologize for the frustration. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance.
Over rated computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer has been freezing, screens sticking and moving slow from page to page. For the cost I expected much better product.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, CartinaC. We are sorry to hear that you are having trouble with your IdeaPad. To help resolve this issue, first, we recommend checking for and installing any available updates through Lenovo Vantage and Windows Update Settings to help ensure you are running the latest software and drivers. If you issue persists after applying updates, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Poor delivery process
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent. The only concern is about the delivery process. It was a very high chance to lost the item because i don't receive any delivery updates.
I would recommend this to a friendBattery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is too short! Only 4 and a half hours of battery life and the battery still runs down when the laptop is on sleep.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Marshabling. While we are thankful for your business, we are sorry to hear that your IdeaPad has fallen short of your expectations. Regarding your issue with battery life – there are lots of variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend users utilize the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words. Your battery life you experienced aligns with other uses constantly using their device without power conservation efforts, and to clarify, while putting your device to sleep does save more power, there are still processes running when the laptop is closed, but no powered off, resulting in power draw from the battery. To help mitigate this, you can power off your device completely. Let us know if you need any further assistance!
Won’t allow multiple monitors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does not allow for multiple monitors. Ive tired multiple docking stations, cords, laptops and monitors. If you need multiple screen I don’t recommend this item.
No, I would not recommend this to a friendSpeaker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very low. Needed to purchase speakers
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Shecomp, we're sorry to hear that the audio experience on your IdeaPad feel short for you. We appreciate you taking the time to share your feedback with us, and we hope that your speaker solution is working out great for you.
BAD DELIVERY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is about Bestbuy's delivery, not the product. I considered delivery date when I was making the purchase, but for 3 days they don't create a shipping label, then on the day that I should be receiving the item they create the label and ship it! then they let me know there will be 3 days delay! obviously they don't honor their own delivery dates, and they don't understand sense of urgency. I've seen reviews about bestbuy bad deliveries, so sounds like it's a common issue with bestbuy.
No, I would not recommend this to a friendStill disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a returned open box unit which had a hidden partition that has cost me about 2 weeks of non use and an inability to get the things done to secure my home as quikcly as possible
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Larry,
We are sorry to hear that you were dissatisfied with your open box purchasing experience. We have noted your feedback and will share it with the appropriate teams.
If you are still having trouble with your IdeaPad, please feel free to leave us a question or reach out to Lenovo Support via a medium most convenient for you so that we can assist you.
Best Regards,
Lenovo
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No charger included, damage was worse than the condition guide would be led to believe. Immediately returned. Would not recommend buying used or returned.
No, I would not recommend this to a friendPoor customer service at Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star. 1 Star because I cannot get a simple issue regarding my order resolved. I can only get in touch with overseas customer service reps that put you on an endless carousel, and without your issue getting resolved. Will never do business with Best Buy again!
No, I would not recommend this to a friendLaptop defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, after waiting a week for this laptop to arrive, I had to return it as the camera was defective. The return process was very easy and simple.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, AnneK. We are sorry to hear that you had this issue with your IdeaPad, leading to you returning it. In the future, should you have an issue with our products, please feel free to reach out to Lenovo Support, so that we may help find a resolution. We hope that you find the right computer for you, and we appreciate you taking the time to share your experience with us.
Open Box BEWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Feb. 2025 and by the end of March -- black screen. Checked to see if it's a monitor issue, it's not. Appears to be graphics card. Really? Less than 2 months?
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey BrianS,
Thank you for sharing your feedback. We are sorry to hear that you encountered this issue with your IdeaPad 1. We'd like to work with you to resolve this issue. To provide a more consistent line of communication and have continuous dialogue to help get to the root of the problem, we recommend contacting Lenovo Support so that the team can provide a solution for you.
If you have any questions, please don't hesitate to reach out.
Thank you for your understanding.
Best regards,
Lenovo
Shuts off randomly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop randomly shuts off when using it. Computer runs ok
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, LydiaB. We're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance. We appreciate your time taken to share your experience with us.
Don’t not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product! I’m saving you time and money! Best Buy gives you 16 days to return, I returned on day 17 and they couldn’t do anything for me, Brand new laptop! Lenovo warranty department sucks. I sent my laptop to be repaired to Lenovo, through Best Buy, 8210 S Gessner Dr, Houston location. Today I picked up my laptop and it still doesn’t work!
No, I would not recommend this to a friendKeys falling off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the laptop until the keys started falling off and only 3 months after purchasing the laptop. Very disappointed.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, BryronH. We are sorry to hear that you are having issues with your IdeaPad 1. To help remedy this, we recommend reaching out to our support team here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Prior model much better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less then a year web pages drop and mouse disappears
No, I would not recommend this to a friendBitlocker Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had to return this computer because it became inaccessible due to a bitlocker issue.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey WonderMom,
We are sorry to hear that you had trouble with your IdeaPad 1, leading to you returning it. We apologize for the frustration, disappointment and inconvenience that this may have caused you.
Your comments will be shared with the respective teams and partners as we investigate to make the necessary improvements. We hope that you choose our products again in the future and that you feel free to reach out us with any questions, concerns or request that you may have.
Best regards,
Lenovo