Customer Ratings & Reviews
- Model:
- 82QD00HMUS
- SKU:
- 10534057
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Refuses refund on Norton comp didn't support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.computer is great. however when trying to download "free trial of Norton" it wouldn't support it. you have to put in your credit card information, and we got charged $94 for norton service we never used or downloaded. Best Buy WILL NOT refund this service even if never downloaded or used. I spent hours trying to get it back w/ zero results. i will never purchase from best buy again.
I would recommend this to a friendBiggest disappointment ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest disappointment ever. I've had more respect for Lenovo previously, not anymore.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey PavelM,
Thank you for sharing your thoughts with us. We are sorry to hear that you are dissatisfied with your IdeaPad 1i. We apologize for the disappointment that this has caused you, and if you'd like, we would love to work with you to try to improve your experience.
Whether or not you still have your IdeaPad, we would love to hear more commentary on what went wrong for you in your time with your IdeaPad 1i. And if you do still have your IdeaPad and are still experiencing an issue, for swift assistance, please contact Lenovo Support online or over the phone at: 877-453-6686.
Please update us when you can regarding this.
We look forward to hearing from you.
Best regards,
Lenovo
Lenovo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a glorified paper weight. It shuts down randomly and takes forever to start up
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi KJS1,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1i. We apologize for the frustration and inconvenience that this may have caused you. We'd like to work with you to resolve this issue.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, ensuring all available updates are applied completely.
If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best Regards,
Lenovo
More then VERY DISAPPOINTED!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a system failure with this computer. It took over a month to resolve of being on the telephone with lenovo to rectifie, somewhat, the problem. For me I spent 25% of my income to purchase this disappointing piece of junk. I'm now stuck with this...... It still drops out of wifi and reconnects all on its own. Never will recommend this brand to anyone!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi WilliamG,
Thank you for sharing your feedback with us. We are sorry to hear that you are still having trouble with your IdeaPad. We apologize for the frustration, disappointment and upset that this has caused you. We'd like to work with you to resolve this issue.
We're not sure what steps you followed with Lenovo Support, so to start, we recommend ensuring you have the latest software by checking for updates, as this could correct the wireless connectivity issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. (If your device is not in Windows 11 Home in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and apply all available updates.
Please update us when you can regarding this, and please reach out to us should you have any questions or need further assistance.
Best regards,
Lenovo
Pc vs iMac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me I didn’t like because I’m an apple person. Returned it for a iMac. For me made more sense. Bought it from Best Buy. Very happy!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey LoriY, we're sorry to hear that your IdeaPad was not a good fit for you, leading to you returning it. We hope that you consider our products again in the future, and we thank you for your time taken to share your perspective.
Less than a week and no wi-fi connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the update on 12/20/24 knocked my wi-fi connection out and I can’t get it back even after uninstalling the update. It is not my router or provider because my tvs and cell phones connect to wi-fi perfectly. FRUSTRATING!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, DebRo. We're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, in-depth troubleshooting will be necessary to fix the issue. We recommend contacting Lenovo Support for further assistance, and we thank you for taking the time to share your experience with us.
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a HP and took it to Geek dept. They GeekSquad said it was not compatable to what I had so he went and pulled another computer A Lenovo. I am having a hard time because it is not like what I had. I feel I have spent almost 500 dollars for nothing. They were told I wanted another HP.
No, I would not recommend this to a friendLaptop purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last as long as Best Buy had advertised.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MarandaC,
Thank you for sharing your feedback with us. We're sorry to hear that the battery life on your IdeaPad 1i fell short of your expectations. We'd like to work with you to resolve this and provide some context.
The advertised battery life claims are determined by using the device in a specific scenario that can help achieve the best battery life possible. During test like these, the conditions you may be using your IdeaPad can vary greatly depending on device settings, the workload the laptop is under, and more.
By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.
We hope this helps to improve your enjoyment, and please update us when you can regarding this. Feel free to reach out with any questions that you may have.
Best Regards,
Lenovo
Don't do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds too good to be true? It is. The laptop worked fine for one evening. The next morning: not so much. It no longer detects any USB drive (including the mouse). Then the first restart ended in a frozen blue screen after a hard restart (soft restart failed.) Returning it today.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MartaH,
We are sorry to hear that you had trouble with your IdeaPad, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues.
We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just not for me I returned it for something of more use for me
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey KristinaL, we're sorry to hear that your IdeaPad was not a good fit for you, leading to you returning it. We hope that you are enjoying your new device, and we appreciate you taking the time to share your perspective with us.
Piece of crap laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop looses internet connection- goes to airplane mode without doing anything- have had the laptop only for 20 days and the internet connection gets disconnected almost everyday. Previously owned a Lenovo laptop no issues
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey gigabyte, we're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support directly by calling this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your feedback with us, as it does not go unnoted.
No spyware wanted for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this and got an hp on my son in laws advice due to spyware that is in it and cant be controlled. He works in Federal security and has witnessed the cursor moving and files opening with no one touching the keyboard. Why is anyone selling these!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey CherylF, we're sorry to hear that you experienced an issue with your IdeaPad, leading to you returning it. We prioritize the security of our systems and customer information. If anyone suspects malicious software is installed on their device, we recommend seeking immediate assistance. We appreciate you sharing your feedback with us, as it does not go unnoted.
Bad screen in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black spot on screen after three weeks, Best Buy tried to come up an excuse to not fix it (screen burn-in, etc). Would not buy again and would not buy from Best Buy.
No, I would not recommend this to a friendDefective out of box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase. Defective out of box. Rated excellent. Missing boot files etc. returned to store.
No, I would not recommend this to a friendComputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad could not get my yahoo email on the new computer. went back three times and no success. so with that I had no choice but to return it
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey,
We are sorry to hear that you had trouble with your IdeaPad, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues.
We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop broke with in a month not turning on now I’m saying off a loan for laptop I don’t have
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ZakiM, we are sorry to hear that you ran into this issue with your IdeaPad not turning on. Here’s a link to a Lenovo Support webpage (https://support.lenovo.com/us/en/videos/vid100760-how-to-laptop-doesnt-power-on) with tips on how to troubleshoot the issue and a video with step-by-step instructions as well. Please reach out should you need further assistance, and we appreciate you taking the time to share your perspective with us.
Good for browsing and emails. Not steaming.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer and processing speed, but lacks sound quality.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, ERB09. We're sorry to hear that we missed the bar in sound quality and that it incredibly dampened your experience. We appreciate your feedback and if we can help with your device, please reach out to Lenovo Support so we can help.
SCAM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SCAM !!! This graphic card is actually Intel UHD inside. CHECK YOUR LAPTOP RIGHT AFTER YOU BUY THIS
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, QuanLe. We're sorry to hear that you feel this way and apologize for the confusion. With the chipset of this system, the integrated Intel Iris Xe Graphics Functions as UHD Graphics. Here's a link to the product specification page for confirmation: (https://psref.lenovo.com/Detail/IdeaPad_1_15IAU7?M=82QD00HMUS). Please reach out should you need help with your device, and we appreciate you taking the time to share your perspective.
Waste my time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working. I exchanged and try again it failed again and returned.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Brandon,
Thank you for sharing your feedback. We are sorry to hear that you had trouble with your IdeaPad 1i, leading to you returning it. We apologize for the inconvenience that this has caused you.
We hope that you choose our products again in the future and reach out us with any questions, concerns, or request that you may have so that we may assist you.
Best regards,
Lenovo
Was Great until it wasn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 weeks. Still navigating Lenovo's Customer service
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi RobbieC,
Thank you for sharing your feedback with us. We are sorry to hear that you ran into this issue with your IdeaPad 1i. We apologize for any inconvenience this may have caused you.
Please feel free to share updates regarding your situation and any questions that you may have.
Best regards,
Lenovo