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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 21 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers commend the IdeaPad 5 15ARE05 laptop for its impressive value, praising its price point and build quality. While the processor receives positive feedback for its performance, some customers express dissatisfaction with the screen quality, describing it as too dim.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Build quality, Processor
    Cons mentioned:
    Brightness, Screen

    Rated 3 out of 5 stars

    Great performance! But the screen...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of this laptop is very good. Keyboard is good, track-pad is nice to the touch, build quality is decent, the processor is really good. BUT, the reason I’m giving three stars is because it falls in one of the most important features in a laptop, the SCREEN. The screen is too dimmed! I had to set the brightness close to 90% in order to be sort of comfortable. To bring some perspective, my Acer Aspire 5, at 30% of brightness kind of match the level of this laptop at 90%! And the color accuracy is not good neither. So, again, the performance of this device is very good for the price, but I feel really disappointed about the screen. In addition, the RAM is soldered, so won't be able to upgrade that part. Thanks for reading.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US, ships with a LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 250 nits. This system is powered by the 8-Core AMD Ryzen 7 4700U processor, with a base speed of 2.0GHz and a boost speed of up to 4.2GHz. This processor is supported by 8GB DDR4-3200MHz RAM and a 512GB M.2 NVMe solid state hard drive. This configuration can handle many of today's most demanding software. Lenovo

  • Pros mentioned:
    Build quality, Price, Processor
    Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    Fantastic notebook for the price with Ryzen 7 4700

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive value for the money. The build quality is very good for the price point, and the Ryzen 4700u processor is a beast. The only downside is the screen, that is about the only place where Lenovo cut corners.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US, ships with a LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 250 nits. This configuration is powered by the 8-Core AMD Ryzen 7 4700U processor, with a base speed of 2.0GHz and a boost speed of up to 4.2GHz. This processor is supported by 8GB DDR4-3200MHz RAM and a 512GB M.2 NVMe solid state hard drive. This configuration can handle many of today's most demanding software. Lenovo

  • Pros mentioned:
    Price
    Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    The spec is good, but the screen is not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is an amazing laptop for those who prefer performance and reliability. But for those wanting to look at a brighter and more color accurate display, this is not for you. It’s also a TN panel.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good little laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop for basic needs! I just needed something for everyday use and this was a great value!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great laptop. I have been using for school.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this laptop for simple programming projects, writing and light gaming. The camera and mic are good for the price. Having a touch id to login is great it works very well and has not had problems yet.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works good for students.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a great value for students. It seems to have everything needed for a student in college.

    I would recommend this to a friend
  • Pros mentioned:
    Great battery
    Cons mentioned:
    No dvd drive

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fantastic. Very fast processing speed with the SSD, great battery life. The best laptop I have ever owned. Only downside is no DVD drive, but I can always use an external DVD drive if needed.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. We are pleased to hear that the features and performance of the IdeaPad 5 15 meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Solid laptop for college

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop for a college student. My brother is studying Computer Science and this is good for his programming courses

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Lenovo laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Lenovo’s before and this one is pretty good. Sleek, small frame with enough RAM and storage for what I need. The one draw back is the light feature is a bit dark even at its best. I’ve worked it a bit to offset this feature.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. This model ships with a backlit keyboard with two levels of lighting intensity. Just hold down the Fn Key and tap the Spacebar once to turn on the backlighting, then tap the Spacebar again to increase the lighting intensity. Tap a third time to turn off the backlighting. Lenovo

  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Good Inexpensive Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop, didn't have to clean a lot of bloatware from it after receiving. Fast, great touch pad, screen could have more contrast all in all for the money well worth it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. This model ships with a 15.6 inch (screen size measured diagonally) TN - FHD (1920x1080) screen, with a brightness level 250 nits, has an Anti-glare coating. This screen provides 67 Percent of the sRGB (45 Percent NTSC) color gamut. If you are getting less than expected screen image performance, first be sure auto/adaptive brightness is turned off. Here is a link to instructions for turning off auto/adaptive brightness within Windows 10:  https://www.tenforums.com/tutorials/70157-enable-disable-adaptive-brightness-windows-10-a.html. Once auto/adaptive brightness is off, now you can adjust screen levels manually. Here is a link to instructions for accessing Display Settings within Windows 10:  https://support.microsoft.com/en-us/windows/view-display-settings-in-windows-10-37f0e05e-98a9-474c-317a-e85422daa8bb. If the issue continues, we recommend you contact lenovo Tech Support for additional help at: 877-453-6686. Lenovo

  • Rated 5 out of 5 stars

    Quality laptop at a reasonable price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dell laptop suffered a fatal BIOS issue and was laid to rest after 5 years of daily use. Did a lot of comparison shopping and decided on this computer. As the online reviews stated, this AMD processor is faster than the new I5's and most of the I7's (except for the newest generation I7's), but at a price point comparable to the newest I5's. I considered the Acer Swift 3 with the same processor but chose the Lenovo because the reviews showed that the Lenovo screen is significantly brighter than the one on the Acer. The screen is indeed bright and I have no issues seeing the display outdoors on a bright day which was a stated issue with the Acer. I am very happy with this laptop.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. This model ships with a 15.6-Inch (screen size measured diagonally) LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 250 nits. This configuration ships with the powerful, 8-Core AMD Ryzen 7 4700U processor, with a base speed of 2.0GHz and a boost speed of up to 4.2GHz. This processor is supported by 8GB 3200MHz RAM and a 512GB M.2 NVMe solid state hard drive. This configuration can handle many of today's most demanding software. Lenovo

  • Pros mentioned:
    Great battery

    Rated 5 out of 5 stars

    Light weight, but not cheaply made.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with the color quality and the speed. I was taking a chance when purchasing since I had never used this brand. The battery last long and it charges fast, both qualities are extremely helpful.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. This configuration ships with the powerful, 8-Core AMD Ryzen 7 4700U processor, with a base speed of 2.0GHz and a boost Speed of up to 4.2GHz, for maximum computing power. This processor is supported by 8GB DDR4-3200MHz RAM and a 512GB solid state hard drive. There is a LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 250 nits. This configuration can handle many of today's most demanding programs. Lenovo

  • Cons mentioned:
    Brightness, Screen

    Rated 1 out of 5 stars

    Bad screen please help Lenovo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the speed and the computer itself but I HATE how washed out the screen is. Lenovo please help. The screen is so washed out it is even difficult for me to find various search boxes (for example Google search boxes). I have tried changing the brightness and that doesn't help. The only way I can see greys and blacks at all is if I tilt the monitor screen almost all the way back. Can you help please me? I am seriously considering returning because if I can't see where I am typing or where there is a search bar how am I supposed to use the computer?

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      We are sorry to hear that you are having issues with adjusting the brightness/contrast of your screen. Here is a link to ways of adjusting screen brightness and contrast within Windows 10:  https://www.computerhope.com/issues/ch000594.htm. If these tips don't help, resetting your computer back to original factory settings may fix the problem. Here is a link to instructions for resetting a Windows 10 Computer back to original settings:  https://support.microsoft.com/en-us/help/12415. If you can not see the screen to properly reset the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686. Lenovo

  • Cons mentioned:
    Getting used to

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used it a little bit and going from a desk top to a laptop is taking getting used to. It seems to be working great though and learning every day

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. We are pleased to hear that the performance of the IdeaPad 5 15 meets your computing needs so well. This configuration ships with the 8-Core AMD Ryzen 7 4700U processor, with a base speed of 2.0GHz and a Turbo Boost Speed of up to 4.2GHz, for maximum computing power. This processor is supported by 8GB DDR4-3200MHz RAM. There is a 512GB M.2 NVMe solid state hard drive, for the fastest program and file access. There is a LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 250 nits. This configuration can handle many of today's most demanding programs. Lenovo

  • Rated 5 out of 5 stars

    Lenovo Idea Pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Very light and very easy to install apps.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. This model weighs just 4.44 lbs. We are pleased to hear that the features and performance of the IdeaPad 5 15 meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop. Faster and easy to set up. I recomend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. We are pleased to hear that the easy setup and performance of the IdeaPad 5 15 meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first own laptop. Great for studying or office work

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Processor

    Rated 5 out of 5 stars

    ONE HAPPY CAMPER!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the PC sight unseen. Best Buy did not have it in stock or on display. Since it is fairly new, I could not find any review online including Best Buy. I purchased it based on general Lenovo reviews. I ordered this online. Just prior to it being delivered, I saw the review above about screen contrast being a problem. I found the same issue once I got my PC up and running. Long story short, I did a search on my PC for AMD and found an app for AMD Radeon Settings Lite. This has various settings for the display and resolved my screen issue. Having that resolved, this Lenovo Laptop is an AWESOME PC!! Good graphics, sound, processor speed, keyboard, touchpad, quiet fan, everything to my satisfaction! Thanks Lenovo and Best Buy!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. We are pleased to hear that the IdeaPad 5 15 meets your computing needs so well. Lenovo

  • Cons mentioned:
    Glitches

    Rated 1 out of 5 stars

    Stay a way from this model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and spec's are good but as performance it is not. it is look like hardware and software are not in sink that's why you will see a lot of glitches and issues. Lenovo tech support they do not have the experience that you expect from big name as lenovo. they go through a list of steps written in front of them but as real tech support, so do not expect to have real experienced person to help you "you will notice that just if someone with basic knowledge". I had to replace three of Ideapad 5 just in less than two weeks because of hardware issue , flackery screen and black screen. I used thinkpad for years without any problem but the ideapad 5 this one you have to expect anything anytime.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      We are sorry to hear that you are having issues with your Lenovo IdeaPad 5 15 Laptop, model number 81YQ0009US. Since the issues you mention occurred on multiple computers, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686. Lenovo

  • Rated 1 out of 5 stars

    Crap! Failed hinges ruined the computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen hinges broke after 14 months, caused the bottom of the digitizer to fail. Throwing away a 14 month old computer. Apparently IdeaPad hinges fail all the time. We didn't catch it fast enough and it caused the screen to fail. Garbage. Can't believe it failed this fast

    No, I would not recommend this to a friend
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