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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1276 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the IdeaPad Duet 5 Chromebook for its exceptional screen quality, ease of use, and impressive battery life. Many users appreciate its performance for web activities and the fast processor speed. The keyboard and lightweight design are also well-received, though some have noted that the kickstand scratches easily.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,276 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Lenovo Chrome book

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well most of the time, do have glitches when using touch screen.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SamT,

      Thanks for choosing Lenovo and for sharing your feedback with us.

      We're sorry to hear that you ran into this problem with your Chromebook. To address the issue mentioned, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components.

      If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. So long as your Chromebook is backed up and the data is tied to the same Google account you used to setup your Chromebook, you can restore your system from a backup point to prevent you having to go through the full setup process again or having to make setting adjustments and customizations again.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need further assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Almost perfect Tablet/Chromebook hybrid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little Chromebook. Got this for my mom as a gift and honestly...I kind of want one now. The form factor is awesome. Its pretty fast too! My only gripe is I wish they made a Chromebook plus version of this with the increased specs. And if they added a better camera it would be a perfect Chromebook.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, KungFukid. Thank you for choosing Lenovo! We are pleased to hear that your Duet 5 is working great for your mom and hopefully we can provide a device that captivate your needs as well. We appreciate you taking the time to share your experience. Lenovo

  • Rated 5 out of 5 stars

    Great Tablet/Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Chromebook. This is the first Chromebook I have owed and I can't say enough about it. I can do all my work from home on Office 365, while connecting it to my Android phone to see all my notifications on the screen and reply to all my text messages from the computer. On top of that it works great as a tablet due to having the Google Play Store. In my free time I enjoy watching movies on the amazing OLED screen. My only complaint is the lack of Dolby Atmos. The speakers are decent but could be so much better. Maybe the next iteration will fix this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Cute

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it was to set up and how it works really fast

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is pretty fast, light and quick. The screen is very crisp. This device is my main on the go device that I take with me.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the IdeaPad Duet 5 Chromebook meets your computing needs so well. Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Chromebooks are it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whats not to like ? Chromebooks are where its at, the thin client at its minimalist best.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey RobertC,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you are satisfied with your Duet 5 Chromebook 2-in-1.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Chromebook-verified purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for work…connects easily to the internet and keyboard is removable.. I can use it as a regular tablet awesome design!!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Rick,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Duet 5 Chromebook works excellently for your use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Fast 8 core ARM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast 8 core ARM. Great performance for the money. Very portable. Nice keyboard. Linux support. No Steam support.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    School book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for school... so far its been good. We'll see how well it goes when he starts school

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Babs82,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that this Duet 5 Chromebook 2-in-1 is working well for your son.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excelllent device and even better service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb chrome book, amazingly fast and simple to use. Incredible service at the Morgantown Best Buy.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey DavidP,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that this Duet 5 is working excellently for you and that your service received was incredible.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chrome is not Android... understand that going into. So, if you are expecting android operating system like on Android phones, it is a little different even though you can download apps. Now, with that all the way? I will say that this is a great chromebook. Could not ask for any better. I knew what this is going into it as my daughter owns the slightly smaller version. I also own a Samsung S23 Ultra phone, and a windows OS laptop high power computer. They all serve their purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Most value for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook has some of the best value for all the features it gives you at the cost you will pay. I enjoy being able to easily move from having a laptop setup to a tablet for moving around seamlessly. Having the touchscreen function really makes it easy when I'm multitasking and not wanting to constantly move a mouse around. All around a great upgrade over my last Chromebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price point! I was looking for a tablet which could be useful for travel, and it also comes with keyboard which could be used as a mini laptop!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi RehanS-

      Thank you for choosing Lenovo and sharing your feedback with us. We are excited to hear that you are enjoying the product design of the IdeaPad Duet 5 Chromebook. We aim to provide excellent user experience for our products, and we are overjoyed to hear that we met our goal.

      Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.

      Best wishes,
      Lenovo Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Sisters gifted Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sister. She loves it! Was easy to set up and use. Best gift ever or so I’m told.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey LindaA,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your sister loves this Duet 5 Chromebook 2-in-1.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Did not meet expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the Duet 5 and had really high hopes but it did not meet my expectations and I had to return it. Pros: Fantastic convertible chromebook with good screen size and build quality. Decent enough CPU and GPU to power through most tasks, particularly for multi-tasking with zoom and other apps. Inclusion of keyboard cover at the price $449 on sale is fantastic when compared to other similar devices. 8gb ram and 128gb ssd is better than 4gb ram and 64gb ssd on Lenovo's own website (4gb is certain cheaper). Cons Still on Android 9, no idea when it will get upgraded to Android 11. When opening from keyboard cover, either after it awakes from sleep or just turns on the screen (can change this in power settings), sometimes the screen would not respond to touch and would require keyboard to enter password or pin. Reboot to fix this. When connected to wifi, apps would not download from play store even though browsing the web was fine. Reboot fixed this and downloads then automatically queued up. Unclear if this is a software issue. I used this as a supplement to my work laptop and wanted to use it for outlook, word and excel. Light use. The chromebook comes with a version of outlook, but not one with an official outlook icon. It does not appear that outlook can be updated via playstore. MS has stopped supporting Office for chromebooks and has required that people use their web version. It appears that Lenovo did this half way w/ Outlook as an app but not the rest. This was an issue for me and might be an issue for you as well. I'm not sure how to edit Word docs if I don't have wifi, at least Google supports an offline version of the software. I think this is a good product for many use cases, but it didn't meet my needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Lenovo Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very happy, battery last a very long time, lightweight and east to carry around. A+

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Lenovo laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. big screen easy to use. I like a lot.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi user542549,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are pleased to read that you are really liking the Duet 5 Chromebook 2-in-1.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to on the go. I also use it as a tablet for my daughter to draw.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Julia,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that this Duet 5 Chromebook 2-in-1 is working out great for you and your daughter.

      Please feel free to reach out to us via the Q&A section of the product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Works well and no issues since purchase. Happy with this.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Chborges,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you are happy with this Duet 5 Chromebook 2-in-1.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Lenovo - IdeaPad Duet 5 Chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Chromebook. Works great for home and travel. Great screen and battery life.

    I would recommend this to a friend