Customer Ratings & Reviews

Thank you for choosing the Lenovo Legion 5 15 Gaming Laptop. We are very pleased to hear that the specifications and features of the Lenovo Legion 5 15 Gaming Laptop meet your computing needs so well. Here is the parts for this model if you decide to upgrade your device - https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5-15ach6/82jw/82jw00bfus/parts/display/model.

Thank you for choosing the Lenovo IdeaPad 3 15 Gaming Laptop. We are pleased to hear that the IdeaPad 3 15 Gaming Laptop meets your computing needs so well.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 82JW00BFUS. This model configuration ships with a 512GB M.2 2280 PCIe 3.0x4 NVMe solid state hard drive installed. The maximum storage capacity that this model configuration can support is: Up to two drives, 2x M.2 SSD: M.2 2242 SSD up to 512GB or M.2 2280 SSD up to 1TB. We recommend you consult with your certified technician about your storage upgrade options. Here is a link to Lenovo Migration Assistant software to help you easily transfer files from your old computer to your new one:  https://www.lenovo.com/us/en/software/lenovomigrationassistant/. If you have questions about your Lenovo Legion 5 15 Gaming laptop, we recommend you contact Lenovo Legion Ultimate Support for additional help at: 888-278-9707.

We always recommend users to check the requirements and compatibility of the specific game you want to play (of the specific software you want to use). We recommend you check with the game's software publisher's web site for their compatibility with Windows Home 64-bit (Chrome, Android) operating system and the minimum/recommended hardware requirements (Is a Graphics card required, the processor speed and the minimum required system RAM and the minimum available hard drive space) to run their program, then compare those requirements to this system's configuration.

Thank you for choosing the Lenovo Legion 5 15 Gaming Laptop. This is a high performance Gamer's Laptop, but if is very customizable too. You can manually set your Power Management Settings either for maximum battery life or high performance, maximum power gaming within the Lenovo Legion Vantage Dashboard installed on this computer. There also is an easy keyboard shortcut. You can use Lenovo Smart Power to manually control fan and system performance: ( Fn + Q ) option to change the fan by undervolting the processor. This will have the fan running less often and at lower RPMs for a more quiet experience when you are using less power for browsing or streaming video. If you have questions about your Legion 5 15, we recommend you contact Lenovo Legion Ultimate Support at: 888-278-9707.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 82JW00BFUS. First, be sure any software you installed is compatible with Windows 11, especially the games you are trying to play. Additionally, there is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed but the issues persist, now check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Legion Ultimate Support for additional help at: 888-278-9707.

We are sorry to hear that you have not enjoyed our product. The Legion 5 15 Gaming Laptop, model number 82JW00BFUS, ships with a 230W Slim Tip power adapter that is meant to supply adequate wattage to the laptop during peak power draw under periods of high performance while charging the integrated battery. It also features a chassis weighing around 5.3lbs.

Thank you for choosing the Lenovo Legion 5 15 Gaming Laptop. We are sorry to hear that you are having difficulty with Windows 11. Here is a link to a YouTube video that introduces Windows 11 and provides some useful tips and tricks:  https://www.youtube.com/watch?v=26dXRnc0EHc&t=19s

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 82JW00BFUS. Since the Lenovo Online Tech Support could find on hardware-based issue with your Legion 5 15, it is possible that the issue is software-based. Resetting your Legion 5 15 back to original factory settings may correct the issue you are having. This system is equipped with OneKey Recovery System. Power off your Legion 5 15. Now power on the computer. As it powers up, hold down the Fn Key and repeatedly tap the HotKey in the F9 position on your keyboard (the HotKey Symbol is a star with an S inside it). The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have reset the computer, be sure any software you install is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Legion Premium Care for additional help. Let the Legion Customer Service Specialist know the software troubleshooting steps you have already taken. Call at: 888-278-9707.

We always recommend you check the requirements and compatibility of any software/games you will be installing on your new computer, before you invest in any computer. Be sure your new computer can support the software/games you will need to use.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 82JW000XUS. Resetting your computer back to original factory settings may correct the issue you are having. This system is equipped with OneKey Recovery System - The Novo Button. To access the recovery option, First, turn on or restart the computer. Then, while holding down the Fn Key tap the HotKey in the F9 position on your keyboard repeatedly until you see the Recovery Screen appear. Follow any on screen instructions. Be sure to plug the device in. Let the battery charge for about 15 minutes. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Legion Ultimate Support for additional help at: 888-278-9707.

All new Lenovo laptops, like this Legion 5 15 Gaming laptop that ship in the original factory-sealed box, come with their own AC adapter/charger included. If you purchased a new Lenovo Legion 5 15 Gaming Laptop, model number 82JW00BFUS, in its original factory-sealed box, the Legion 5 15 shipped with its own Dual Voltage, 230W, external Power Supply - slim tip (3-pin) AC adapter/charger, 100-240V, 50-60Hz in the box. If there is no charger within your factory-sealed original box, we recommend you contact the Best Buy web site you purchased the computer at or the Best Buy Store location you purchased the computer at and confirm that you received a new product.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 82JW00BFUS. First, be sure any software/games you installed are compatible with Windows 11 and this Legion 5 15 model's specific configuration. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software/games installed but the issues persist, now check to be sure you have the latest version of Windows 11 on the computer. Check to be sure that your Power Management Setting is set to Performance Mode. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Legion Ultimate Care for additional help at: 888-278-9707.