Customer Ratings & Reviews

Hello, we are sorry to hear you are having this experience with the Lenovo Legion 5 gaming laptop model # 81Y6000DUS. This unit is rated for 6.8 hours battery life. Please keep in mind that gaming laptops require a tremendous amount of power draw to run their hefty graphics cards and ultra fast processors. Running this machine under full load will not yield you maximum battery life. Gaming laptops are meant to game plugged in, yet still give you the portability to pack them up and go, or use them for internet surfing/ productivity when on the battery. If you are experiencing less than advertised battery life while not gaming or under heavy load We recommend setting the screen brightness to some value below 100% that is still comfortable for you to view. Next be sure Battery conservation Mode is turned off. This power management setting should only be used when the laptop is plugged in all the time. It will prolong overall battery life by only charging the battery to 60-percent of capacity. Here is a link to instructions for turning off Battery Conservation Mode: https://support.lenovo.com/us/en/solutions/ht103159. Also check what programs are running in the background on the computer. Be sure only the programs you want running in the background are. These programs will drain the battery. Here is a link to information about how to find out what programs are running in the background on your Windows 10 computer and how to manage them for better system performance: https://www.windowscentral.com/how-prevent-apps-running-background-windows-10. Then, finally, be sure any software you installed is compatible with Windows 10. Incompatible software will drain the battery at a faster rate. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Legion Ultimate Tech Support at: 888-278-9707

The Lenovo Legion 5 15 Gaming Laptop model number 81Y6000DUS delivers desktop performance with its 10th. Generation - Intel H-Series Core i7-10750H processor. This is a 6-Core/12-Thread processor, with a base speed of 2.6GHz and a Turbo Boost Speed up to 5.0GHz. This processor is supported by 8GB DDR4-2933MHz RAM, a 512GB M.2 NVMe solid state hard drive and discrete graphics processing through the NVIDIA GeForce GTX 1660Ti GPU with 6GB GDDR6 RAM on the card.

We are sorry to hear that you had issues with the webcam on your Lenovo Legion 5 15 Gaming Laptop, model number 81Y6000DUS. This model ships with a 720p (HD) webcam with manual Privacy Shutter built in. Be sure the manual Privacy Shutter is open before you try to use the webcam as the webcam will not function with the manual Privacy Shutter closed. There will be a red dot over the webcam lens when the Privacy Shutter is closed. This red dot disappears when the Privacy Shutter is open and indicates that the webcam is ready to use. To open the manual Privacy Shutter, there is a small tab, directly above the webcam lens. Slide the tab to the right, all the way, to open the Privacy Shutter. The red dot disappears from the webcam lens, now the webcam is ready to use. Just slide the tab to the left when you are done with the webcam to close the Privacy Shutter, insuring your webcam can not be accessed. If the issue continues, we recommend you call Legion Ultimate Support for additional help at: 888-278-9707.

The Lenovo Legion 5 15 Gaming Laptop, model number 81Y6000DUS, ships with a 4CELL_60WH_INTERNAL, Lithium Polymer Battery, with a battery life of up to 5 hours, depending on the work the device is performing. You can manually adjust system performance for either maximum battery life or maximum computing power within the Legion Lenovo Vantage Dashboard. You can consult with a Legion Gaming Expert for tips about maximizing the performance and/or battery life of your Legion 5 15 by contacting Legion Ultimate Support at: 888-278-9707. This configuration ships with the latest 6G Wide-Range/High Speed 2x2 802.11AX frequency WiFi, which is also backward compatible to older b/g/n/ac frequency WiFi.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 81Y6000DUS. Since the Legion 5 15 was working well after initial setup, then started having issues, Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Legion Ultimate Support for additional help at: 888-278-9707

Hello, we are sorry to hear you are having issues with the trackpad on your Lenovo Legion 15" gaming laptop. Please ensure you have not accidently turned the trackpad off. This is a common setting that is included for gamers since this is a gaming laptop. It is there so that when you are using a mouse to game you don accidently hit the trackpad. This setting that can be located by opening the vantage APP. from Lenovo. You can do this by typing vantage into the Windows 10 Cortana search bar. Next please be sure your trackpad settings are enabled in windows. You can do this by typing touchpad settings into the Windows 10 Cortana Search bar. lastly if your issue remains please ensure you have installed the latest Windows 10 updates, system device drivers and BIOS. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan” In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Legion Ultimate Tech Support at 888-278-9707 for additional help.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop, model number 81Y6000DUS. We recommend you contact a Gaming Expert at Legion Ultimate Support for help with your issue at: 888-278-9707.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop. This model ships with a 15.6 Inch (screen size measured diagonally) IPS FHD (1920x1080) screen with a refresh rate of up to120Hz. If you are getting less than expected performance, try resetting the computer back to original factory settings. Here is a link to instructions for resetting a Windows 10 computer:  https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5. If for some reason you can not boot the computer normally to perform the reset, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the USB port on the right side of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Legion Ultimate Support for additional help reconfiguring your Legion 5 15 at: 888-278-9707.

We are sorry to hear that you had issues with your Lenovo Legion 5 15 Gaming Laptop. Legion Gaming Experts are always ready to help with any issues you may have with your Legion 5 15 Gaming Laptop at Legion Ultimate Support: 888-278-9707.

We are sorry to hear that you are having issues with your Lenovo Legion 5 15 Gaming Laptop. It is possible that resetting your computer back to original factory settings may fix the issue you are having. Since you can not boot the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the USB port on the right side of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have the computer reset, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact a Legion Gaming Expert at Legion Ultimate Support for additional help: 888-278-9707.

The Lenovo Legion 5 15 Gaming Laptop, model number 81Y6000DUS, ships with JBL by Harmon Stereo 2W speakers with Dolby Atmos sound enhancement software. For the best audio performance, be sure Dolby Atomus is turned on and adjusted to your personal preferences. Also, be sure any audio software you install is compatible with Windows 10 and this model's specific configuration. If you continue having audio issues, we recommend you speak with a Legion Gaming Expert at Legion Ultimate Support at: 888-278-9707.

We are sorry to hear that the Legion 5 15 Gaming Laptop did not meet your computing needs. We always recommend you check the requirements and compatibility of any software/games you will be installing on your new computer, before you invest in any computer. Be sure your new computer can support the software/games you will need to use.

Hi, thanks for choosing the Lenovo Legion 5 Gaming Laptop. We are pleased to hear the 1 year of free Lenovo Legion Ultimate Tech Support, features, and performance of the Legion 5 laptop are meeting your gaming and computing needs so well!