Customer Ratings & Reviews

Perfect for gaming and school work. Runs great with even more demanding games.

Fast, great performance, gets hot, so invest in a good cooling pad.

Terrible quality control and customer service. The Geek Squad tried to get me to pay to fix a defective laptop that was covered under warranty, only to refurnish it in even worse condition. Once I got it back, they agreed to fix it for free since they banged it up during transit. So about 2 months later, and the “Geek Squad” fix, the charging light isn’t working, and the back part of the laptop is where that light is. It is starting to peel, I guess the geeks didn’t use enough adhesive. Don’t trust any YouTube videos or reviews about this laptop because those are cherry-picked by their quality control. Most likely you’ll receive something with a bent screen and Best Buy will try to charge you $ 300 to fix it under warranty.

Great computer. Noticeable improvement from my previous.

A absolute beast ❤️, you won’t be dissapointed and also the color makes the rgb lights look better

I deeply regret purchasing this computer. I bought it as an open-box item from Best Buy (1834 Joe Battle Blvd, El Paso, Texas) on April 29th. The salesperson convinced me it was in perfect condition and had been thoroughly inspected. Despite my reservations, I trusted him. Even as an open-box item, it was expensive—nearly $2,000 with the insurance they heavily pushed me to purchase, which I found suspicious at the time. The laptop worked fine initially, but by August, the touchpad stopped functioning. Since I live in Cancún, Mexico, I had to travel to El Paso to bring it in for repair. During the first repair (one week in-store, then two weeks at the factory), I couldn't work. When I finally got it back and tested it, the touchpad worked—but it failed again within 5 minutes of returning home to Cancún. Additionally, the laptop came back heavily damaged, which was devastating for someone like me who takes meticulous care of their belongings. I had to travel to the US again for a third repair. This time, Best Buy sent it to their service center to replace the touchpad. While it now works, the laptop was returned with a different charger, even more damage, and missing ventilation grills from the back panel where it charges. I am extremely frustrated because I repeatedly requested a refund. It's unacceptable to pay for a computer that doesn't work properly. To make matters worse, I discovered on Lenovo's website that this laptop had 4 previous repair cases opened before it was sold to me. They knowingly sold me a defective product under false pretenses. I understood it wasn't new, but that's completely different from selling me something that doesn't function. This has been a terrible experience, and I'm deeply disappointed given the significant investment I made.

This laptop has performed great! I play alot of games, and this one runs very smoothly.

This was an amazing laptop. The only problem I had with is was that it runs really hot and the battery life is advertised for up to 5 hours but realistically I only got 2.5 and that was with extremely light use.

Engineering students at UK and this machine meets all of the expectations!

This is a very capable laptop for work, school, and gaming. However I feel for the money you can get much more powerful hardware and performance if all you do is game.

Such a fantastic upgrade (legion 5 w/ 3070). I highly recommend this laptop to anyone looking for a classy upgrade or if it’s a casual gamer/professional. It does get warm but that is to be expected. I was pleasantly surprised by the quality of the shell. The white cream coating is beautiful, you will be hard pressed to find a better looking laptop in 2024 (IMO).

Best laptop I have ever owned. I am a digital marketing manager for a dealer group and this laptop easily handles a multitude of applications at once for graphics, video and audio editing.

Loved the computer it was a gem everthing i wanted it to be but it came with a defect that being it wouldnt charge everytime it was plugged in it would only charge 1/500 time and wouldn't stay charging but i returned it and ordered another so hopefully no issue with the new one!!

Amazing :) had an Hp envy 360 2 in 1 laptop it had its benefits but I’m glad I upgraded to a laptop with a graphics card. I’ve been animating, 3d modeling and gaming on it. :)

Five (5) days out of warranty. (Purchase date 12/19/24). Keys Light up, fans spin for a minute, powers down. RAM is seated. CMOS battery is fine. Power Supply is fine. Battery is fine. Looks like Motherboard. The fix will cost more than the product is now worth to me. I typically pay a premium for extended warranties on most of the more expensive products I buy, however this gaming laptop was below that price threshold (for me), however, I can't say it doesn't sting. Mostly because it was a Christmas gift for my son, last year. Lesson learned. Go look up the problems people are having with this product. They KNOW it, and should be embarrassed. No Lenovo EVER again. This product was used 1-2 weeks a month. His brother's laptop (another premium brand used 10x as much, and purchased at the same time) is running fine. This brand is garbage. Done.

Pros: Looks good right out of the box. Easy set up. Vibrant Colors. Fast processing, Does it all. Cons: Power hungry. keep good airflow around it. small fan is what I use. Advice: Buy it but BUY AN ANKER POWER BANK and bring it wherever you go.

This laptop has been the worst laptop I have ever owned. It unfortunately came with Windows 11 and is super slow and actions are often delayed. I have fiber internet and my other laptops, some are 12 years old, and they work much faster. The internet is slow, clicks are delayed at times, and uploads and downloads take a long time. Also, it has randomly shut down out of nowhere twice. The ONLY Software I have ever downloaded was Bitdefender. It has been scanned for malware, viruses and such and nothing has been found. I was hoping to get another of the same laptop as I love the white color, but I am very hesitant to get another Lenovo at this point. They were my favorite brand of Laptop as I have never had issues in the past, but this slowness is completely unacceptable. The battery life is good for what the computer specs are or at least should be. Roughly I get about 4 hours even after a couple years on a full charge. The display is nice, not super vibrant by very nice compared to my other laptops. There are plenty of USB ports and the fan cools nicely. The lighted keyboard options are a nice feature and work well. The build seems stronger than a lot of other laptops and while slightly thicker and heavier, I actually appreciate that as I feel it is built better. There is a lot to love about this laptop, however, this is absolutely unacceptably slow. If that could be fixed, I would give this laptop 5 stars without a doubt. I think the issue with Windows 11, but it could be an internal component I suppose. I have no clue, but it has kept me from not only buying a second one of these, but looking at another brand of computers as well.

Great laptop for gaming/work (or) school. Hands stay cool while playing and haven’t had any issues with anything. I would recommend this to family and friends.

I was looking at lesser priced computers until I did the math equation of value features that convinced me that it was a no brainer! Yes-you can spend less on marginal laptops and make excuses for their deficiencies-or you can spend your money once and carry a big smile on your face. Like I said-it's was a no brainer!

I’ve had this laptop for about a year now and all I can say is it does overheat really fast and also the battery life is low, lastly the display is not working great as I initially thought.