Customer Ratings & Reviews

Got mine on Sep 2, 2025, so it's ONLY 4 months old. A lot of issues. #1 The laptop speakers are EXTREMELY weak for this price point. You will need headphones or some type of soundbar/speakers if you're in to listening to any type of audio. #2 Many conflicts with the system configuring drivers, even for plug and play devices. #3 It runs hot for just a casual YouTube user or browsing the internet for something with an i5 Intel, special cooling, good fans, and 16gb Ram. #4 The keys are just a little too high for my liking. #5 The paint is already coming off where the palm rest for left or right-handed. use on the touch pad. Also wearing off from the Bezel #6 Upgrades are expensive. Lenovo wants us to get their stuff. For example, we have 2 slots for RAM. To add another 16gb of RAM that matches the original inside, $175-$200. It also says in the Lenovo Vantage app included that my power cord and adapter are not "OEM Original" asking if I want to buy one from them. It came packed new from Lenovo, just sold to me from Best Buy. Too many cons. MS Edge is the fastest broswer on this laptop, Chrome is horrible. This was recommended by a Geek employee at Best Buy. The only positive I see is that it is pretty quick, but maybe not enough for a true gamer laptop. Comes severely bloated. 2 stars only because it works. Have to restart a lot, as USB disconnects some devices frequently. Needs more ports. I will not be buying another Lenovo in the future. Learned my lesson. My old Acer lasted a long time, was faster and consistent, hardily any issues with half the RAM and a slower processor. Battery doesn't hold a charge well. The USB ports are loose already with minimal use, so is the 3.5mm Audio output. Where is the EQ? Not trying FXSound on this. It would probably toast the speakers instantly. Summary sentence. Steer clear from Lenovo. They didn't help me resolve issues when I called, Microsoft couldn't either. Saved by Reddit. Good luck finding your new laptop! Wish I hadn't listened to Best Buy, now it's too late to return it.

The laptop was good and got in during sale period with good discount and works fine.

The Lenovo LOQ is a good laptop, especially if you are looking for a gaming one. It’s easy to use and runs a lot of game like Minecraft very well. I haven’t had any bugs or crashes yet.

Whoaaaa!!!! This product absolutely blew me away!! Satisfying all my son's gaming needs and then some. He has been so happy with his laptop

If you plan on using this laptop purely for gaming and will have it plugged into an outlet permanently, then it'll do. If you're looking for portability on top of this, it won't do, the battery is very bad. You won't be using it as an actual laptop as in carrying around and using un plugged. It is more like a portable desktop that requires you to plug into an outlet especially if playing games. Battery was draining even using a browser while not plugged into wall. Upsides though, it is fairly slim nice design, has a numeric keypad, and keys are tactile.

It should have been a $590 purchase after buying the computer & RAM plus 20% off by getting a Best Buy CC card. Instead the price climbed up to $1,050!!! by the time it was all over weeks later. Multiple times customer service said this shouldn't have happened but all they could offer me was an apology. So "sorry" was all I got. The product is actually a 4 star but I split the difference due to Best Buy lying and costing me $100's more. They lied, apparently to get the sale. They said I could upgrade RAM by adding one 16GB stick to what was already in it for $70. That way it would work for my needs & be within budget, but when I went to the store I found out RAM was quadruple that price in part because turns out I actually needed to buy a matched set of TWO sticks of RAM. They also informed me the Best Buy associate on the phone should have told me I could get 20% if I got their credit card. After several phone calls and multiple trips to the store (you can't talk to people at the store as they have no phones) I finally gave up. I have since found out Best Buy has a terrible reputation for online over the phone customer service/sales. Even the employees at the store said their online over the phone customer service is terrible. I'm posting my total experiance here because there are no options on their website to review the company. There are even more bad details but this is getting long so I will leave it at this, but I'm on disability and needed this computer to start a business to get off disability. I can't afford this and nobody should have to be treated like this. I will literally have to sell some possessions because of this. There is literally nothing you can do in a situation like this because they clearly do not care whatsoever about you.

My son loves his new laptop. Thank you for your help picking it out

It ight but like the sort of ight where it is ight tl;dr it runs pretty good sounds like a prime ps4 running marvel rivals (so like a jet) but still no complaints

I bought this laptop for engineering simulators and it's excellent for technical software and also good for gaming. The main problems are the battery life and the 512 GB of storage, which is too small for the high price.

Fast enough for games and good enough for school work

Awesome Laptop I bought it for my daughter and she loves it. She says its fast and its really nice.

This laptop runs great! I am able to run multiple applications and the speed doesn’t change.

So far no setback, no loss of graphic or resolution

Works well fan of Lenovo, we have 3 in our home. Greag gaming pc.

Great computer for business use for construction drawings and documents that typically need better processing power for large format PDFs. Being used for light gaming on Steam and so far so good. Would purchase again.

Great laptop runs everything perfect all games and any program

Setup was a breeze and computer seems to function well. Loaded some initial games such as Fortnite and running flawless so far. Phenomenal for general word and spreadsheet processing.

Great laptop! I was able to pick it up used for a really good price. Runs all of my games on high settings and the thermals stay cool even after extended play sessions. Thanks BB.

Great price, made a fantastic Christmas gift! Plays AAA games no problem and has the ability to upgrade ram and storage.

Very happy with my new laptop! I haven't used it for much gaming yet but its my new work partner and has easily ran all the demanding software required of it.