Customer Ratings & Reviews

Hey, ZainKhan, thank you for choosing Lenovo! We are glad to hear that your M11 works very well for you, and we appreciate you taking the time to share your experience with us.

Hey, RickeyJ, thank you for choosing Lenovo! We are glad to hear that your M11 has been great, and we appreciate you taking the time to share your perspective with us.

Hi, Wpagan, thank you for choosing Lenovo! We are glad to hear that your M11 has been great. Sorry to hear about the one that sustained damage. If you purchased accidental damage coverage with it or are a Best Buy Total member, Best Buy should be able to help with the repair or replacement. We appreciate you taking the time to share your experience with us.

Hi GlobalRover,

We’re sorry to hear that you and your wife ran into an issue with your Tab M11.
To try to resolve this, we recommend restoring your device through Rescue Assistant. (https://support.lenovo.com/us/en/downloads/ds101291-rescue-and-smart-assistant-lmsa). This software can back up and restoration of your Tab and should resolve your software issues. If not, please feel free to reach out to Lenovo Support via whatever channel is most convenient for you for further assistance.

We appreciate you taking the time to share your feedback with us, as it does not go unnoted.

Hey, Waqasmehboob, thank you for choosing Lenovo! We are glad to hear that your M11 has been very good, and we appreciate you taking the time to share your perspective with us.

Hey, Kevinlry! We are glad to hear that your M11 has good value to you. We appreciate your business and for taking the time to share your experience with us.

Hi, John. Thank you for choosing Lenovo! We are pleased to hear that your Tab M11 meets your expectations and needs well, and we appreciate you taking the time to share your experience.

Hi, TeachFl. We're sorry to hear that you're having trouble with your M11. To try to resolve this, check for the latest updates to verify you're using the latest software and let your device "wake up" after startup when left idle for a more responsive experience. If this doesn't resolve your issue, we recommend restore your device through Rescue Assistant. (https://support.lenovo.com/us/en/downloads/ds101291-rescue-and-smart-assistant-lmsa). This software can back up and restore your Tab M11 and should resolve your performance issues. If not, please feel free to reach out to Lenovo Support via whatever channel is most convenient for assistance. Thank you for taking the time to share your feedback with us.

Hey Charlesc,

Thanks for choosing Lenovo and for sharing your feedback. It is good to hear that your Tab M11 meets your needs.

Best,
Lenovo

Hey CathyH,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Tab M11. If you'd like, we wish to work with you to try to resolve this issue.

To start, it's likely that the factory reset was done unsuccessfully. Before addressing this, please ensure the system is getting power from its included power adapter.
To force another factory reset, please try these steps:

1. Power off the tablet completely.
2. Connect a charging cable to a turned-on computer, but do not plug it into the tablet's USB-C port yet.
3. Press and hold both the Volume Up and Volume Down buttons simultaneously.
4. While holding both buttons, insert the USB-C cable into the tablet's USB port. Keep holding the keys until the tablet powers on and enters the Android reset menu.
5. Once the tablet enters the reset menu, you can release the keys and unplug the cable.
6. Navigate through the menu using the Volume Up and Volume Down buttons to select Wipe data/factory reset. Confirm the selection by pressing the Power button.

We hope that this helps you, and please feel free to reach out to us via the Q&A section of the product page should you have any questions or need further assistance.

Best regards,
Lenovo

Hey Mary, thanks for choosing Lenovo!

Please let us know what trouble you're experiencing with using your Tab so we can help!

We are glad to hear that your Tab M11 is otherwise working alright for you, and we appreciate you taking the time to share this with us.

Hi Aliu,

Thank you for sharing your experience with us. We are disappointed to hear that you are experiencing this issue with your Tab M11. We aim to offer excellent user experience and are disappointed that we missed our goal. To make this right, we wish to work with you to address this.

Please reach out to Lenovo Support here: 855-253-6686 and one of our technical support staff members will be able to help diagnose your issues and discuss next steps.

Please reach out to us through the Q & A section of this product webpage with any updates you have on this matter.

Best wishes,
Lenovo

Hi there,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Tab M11. We apologize for the annoyance that this has caused you, and we'd like to work with you to resolve this issue.

To start, we recommend first checking the screen timeout settings on your Tab M11, as after a certain period of inactivity, the device will put itself to sleep and will need to be waked by tapping the display (if tap to wake is enabled) or by pressing the power button. To check screen timeout settings, open the Settings app, select the Display tab listed on the left, scroll down to the settings to adjust "Screen timeout". Select this from the list of settings and adjust the timeout to your liking.

If this does not resolve the issue, we then recommend checking for updates in Settings or the Lenovo Vantage app on your Tab. To do so, open Vantage and select 'System update' from the list of options on the Vantage home page. If your issue persists, we then recommend contacting Lenovo Support for in-depth troubleshooting.

We hope that this information helps, and please update us when you can regarding this.

Best regards,
Lenovo

Hi user323776-

Thank you for sharing your experience with us. We are disappointed to hear that you encountered issues with the Tab M11 leading to your return. Our goal is to offer the best user experience, and we are saddened to hear that we missed the mark. We greatly appreciate your feedback. Your issue has been noted and we will look into this matter to make improvements.

We hope that you choose Lenovo in the future. Please feel free to reach out to us through the Q & A section of this product page if you have any questions or would like to share any additional comments.

Best wishes,
Lenovo

Hello,

Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.

We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hey, GloriaT, thank you for choosing Lenovo! Learning the ins and outs of a new device can be tricky, which is why we have enabled easy access to learn more about your M11 via its user manual in the Lenovo Vantage app on your Tab. Should you have any questions, please feel free to submit a question in the Q&A section of this product page.

Hi, Mafia, we are sorry to hear that you had trouble with your M11, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.