Customer Ratings & Reviews

Got "open box - excellent" version of this laptop. Didn't even come with any kind of charger in the box. I was told all accessories will be included. The paper manual was so yellow, that told me this laptop been sitting open box for a looooong time. I called for charger and I was told they don't ship charger separately so I ll have to go visit a location. Closest location to me is an hour away. Took 2 weeks to even ship this thing and didn't even come with stuff and I still gotta drive to the store in the hope they have the charger. I was told if they don't have a charger, I can return the laptop for 40$ restocking fee. Terrible terrible experience. I want to support your stores and buy from amz but at this rate, I don't think I can stand by your service and products.

disappointed in lack of direction regarding adding stylus, also placement of stylus, and lack of keyboard light with black keyboard. otherwise ok.

I've only had it for a year and it no longer turns on. Took it to get serviced and I was told that I have to replace the motherboard, which will be $500. I paid about $550 for the computer.

Mouse pad stops working and i have to restart the laptop to get it to work again. Other than that it works great.

Heating, lagging, performance reduction, slow and software needs improvement.

nice computer however i wish i had waited for something smaller and more powerful.

Laptop was nice but would not hold a charge after four days.

Best bang for your buck. Too many pop-up ad built in

The device was pretty and worked pretty well for all of two weeks, now its a nightmare. The device cannot charge anymore and ive tried everything under the sun. I attempted to take it back to best buy but i had shown up one day after their 15 day return period, so basically i got told to get lost basically. Lenovo offers a warranty sure but at a price that is basically the same as the laptop cost. I screwed myself on this.. afterpayed it too. Basically pick any laptop, but this one and youll orobably have better luck than me!

After the purchase updates were needed. Once the updates were run and reboot a bit code error occurred. The Geek Squad could not fix the product and told you to return it to their store. Every Sales Associate sent you to a different line to make the replacement. After spending almost an hour, the laptop was finally replaced. This truly showed the sales associates at Best Buy are clueless and have no customer service skills, including the store manager.

Battery life is not great on this laptop at all…apart from the battery issues everything is okay.

Will not stand by any warranty claims if you do not buy membership. There junk mail is overwhelming and they claim they sent me a renewal 30 days prior to lapsing. But only 8 days after I purchased 2 for my grandchildren. Let it be known they do not stand behind your purchase if you do not buy membership. If you want free warranty buy elsewhere.

Was not happy with computer. Computer was having issues with fingerprint.

Not made to work with digital marketing so i wouldnt recommend it if thats what youre trying to do

I purchased this laptop on 8/15/23 and it pretty much dead a year later (Sept 2024). paid $450. I do not Game or so anyrhj f that would tax the processors. Will never buy a Lenovo laptop again

does not have facial recogntion. very disappointing.. did not no this or I would have not bought this computer

Poor performance: shut down quickly Not satisfied with the performance

this computer was glitchy and then all of a sudden the screen wont turn on. very stressful for a college student.

I bought open box excellent condition and 3 weeks later screen went black and it had to be sent out to be fixed

Didn’t work. Bug out of the box. Had to get replaced with different laptop.