Customer Ratings & Reviews

This needs a sound bar some chanels are muffeled quality of sound needs improvement

I had a really hard time getting this printer set up.

The battery keeps depleting. It doesn’t charge to 100 anymore

I bought it for doing my school work. The exhaust fans dont have very much clearance. After 3 hours on a wood table it got so hot you could barely touch it and it slowed down. The power button is on the right side of the computer close to the usb ports. I bumped it a few times adjusting its position and while using the mouse causing it to abruptly shut off. I ended up returning it.

It was pretty good, no complaints other than I wish it was slightly smaller and would prefer an oled display

I SHUT DOWN with 80% battery charge. Later (at a coffee shop, airport, etc.) the computer won't start. I find a plug and battery is at 0%. This is as useless as a desktop. Advertised battery runtime is not accurate during regular use either. 16 inch screen doesn't match 15.6 inch industry standard. That little difference is enough that things don't fit like screen protectors, screen privacy covers, neoprene sleeves, etc. Magic Mike talked up the My Best Buy Total plan. He made it sound I couldn't go wrong. Ooooops. My mistake. I read the details afterwards. The plan is not worth the money, and is non-refundable. Magic Mike squeezed the last penny of my money for Best Buy. I won't go back to be tricked again. I can go somewhere else for my electronics and appliance purchases.

starts slow and dims main screen at random.dont like the start buton

Laptop has a mini hmdi port, youll need an adapter

No Microsoft word with this purchase. Computer ok.

Hard to use not as clear as I like hope I can get help to make it better

We returned this item due to the fact, when we purchased this time we wrote a check and it did not go thru saying it was a fraud risk. This was ridiculous!!!! We ended up having to use a credit card which is not what we wanted to do, we had more than enough money in our checking account. WE had to call your the company that you use to verify our check, which I feel we should not have had to do. NO other company does this and we write checks all the time. After we got home the more we thought about this the more this mad us mad. We return this computer the next day and will not be purchasing from Best Buy in the future. This is terrible customer service.

The touchpad goes out the updates are horrible nothing works after

"I'm extremely disappointed with my TWO Lenovo laptops. The first one experienced a system board failure within 18 months, and Lenovo refused to cover it under warranty and wanted about $500 to repair. The second one has number lock and trackpad failures. Both laptops have been unreliable, and I would not recommend them to anyone."

Crashed in 22 days brought back to bestbuy and they said i should have brought it back in 2 weeks. I told them it didnt lock up in two weeks it was 22 days . They sent me over to there geek squad and was told if i pay 179 a year they will send it out to have it fixed , i guess you know how that went. I tryed getting lenovo on the phone , good luck with that there in China. So now I have an expensive paper weight.

The touch screen doesn’t work right and it hangs intermittently.

The hinge came unglued and now my screen doesnt work.

I had good results with an AMD processor. However, this was not a good purchase. I upgraded it with an Intel processor. Much happier.

I had the computer 15 days with a 14 day warranty and it crashed and I had to bring it in and spend $150 to have it repaired so I switched and got the $180 warranty.

Not the best my mouse pad doesnt work. Only have had less then a year bought just for school. I use a separate mouse in order to be able to use it.

The laptop was defective. It would not charge. Took it back to best buy for a full refund. I’m glad I returned it within the allotted time (15 days) otherwise I would have to deal with the manufacturer. Geek squad had to factory reset the laptop to remove my info because I wasn’t able to reset it myself because it required the laptop to be plugged in to charge to reset which didn’t make sense. The AMD processor seems to be a possible issue as well.