Customer Ratings & Reviews

Used this lock on my IT closet, works amazingly dont need to remember my keys at all as long as i have my watch or iphone on me i can tap it and it unlocks the door every time

We used this lock for right at 18 months. During that time we found it to be weak, slow, and undependable. The biggest problem is that there is no notification when the battery is getting low. You are merely left to come home to a dead lock with no way to get in. Unfortunately, even when the battery is serviceable it does not mean the lock with work. You will likely have to try your phone or the keypad (not included) several times. Hopefully no one is chasing you... We have owned nearly a dozen electronic or smart locks, from Schlage to Samsung to Lockly. This is one of the worst and most undependable. We should have removed it long ago.

The Level Lock plus is a wireless electronic lock for your entry door at home. It replaces the deadbolt with an device that can be activated wirelessly. If you've ever replaced a deadbolt, installation is pretty easy. After removing the old deadbolt, this goes in it's place. This one uses the same internal hardware as the normal level lock, but adds the additional interior lock and exterior key assembly. That's because this version has a feature where in addition to being able to lock/unlock with the app, you can also use the included keys, keycards, an Apple Watch or phone after setting up Home Keys, or the Level Keypad. Full disclosure, I actually have another level lock already on one of the exterior doors at my home with the keypad. However, the one I already have does not support Home Keys. If you've not used level, the lock is relatively easy to install and configure. The main issues you'd have is checking for compatibility, being a bit limited on where you can install this model (my other installation is on a door with ornate lock hardware, this one can only go on standard deadbolts which are physically separate from the lower door latch), and your biggest enemy - friction due to mismatch between the cutouts on the door and frame. Furthermore, because you're effectively replacing the entire deadbolt, you'd need to be sure you have a color match (if that matters to you). In my case, the color was different, but did not clash. And the existing door lock had a very smooth operation which boded well. Sure enough, there was no issue having the level lock operate electronically. The level locks use a battery that's stored in the deadbolt. From experience with my existing lock, always replace the battery with a non-rechargeable one. Moving on, operating the lock from the app worked well and the keycards as well. But what really excited me was to see how well this would work with Home Keys. While the app has a feature that will auto lock and unlock based on your GPS location, it relies on a BLE connection to work. And unfortunately, this is not very fast and sometimes not reliable. It's not fast as in it seems I sometimes need to come back to the lock, let it detect me, then walk away again before it locks. And not reliable as in sometimes after coming back home, it doesn't seem to auto unlock. Also, if someone without the app opens and closes the door, but doesn't lock it, the lock may activate and lock depending on what the last interaction with my phone was. This means kids were in danger of being locked outside. Home Keys seems to solve some of this issue. Tapping my watch triggers the door to lock or unlock. That simple. No need to enter a long code. Or get a light source on the keypad (usually my phone) so I can see it to enter a code. And it seems faster than the keypad for locking - detecting the tap and starting to lock faster then hitting the check/enter button on the keypad and responding to that. So, yay, one pain point gone. My only complaint with this lock is the effective lack of Android support for similar functionality. Given that it has keycards, the lock clearly supports a lower level of authentication which should be achievable with Android. Yes, I know Home Keys is more secure, but it seems unlikely that someone could clone an NFC key from a phone and if my watch or iPhone is stolen by someone who knows about my lock, they'd gain access anyway. Being stuck in the walled garden is what limits my rating to 4 stars, instead of 5. Gaining android compatibility on the NFC featureset plus being able to use this with the original external hardware would make this lock perfect.

Great lock, integrates seamlessly with Apple HomeKit. Awesome to unlock the door just by holding your phone or watch close to the lock.

Easy to install . And is what I expected. Love it I do recommend .

Easy to install. Multiple options for using the lock from key to using your iPhone or Apple Watch. Compact and does not look like a Smart Lock.

It works well. Due to my front door quality i did have to modify the door to accommodate. Otherwise i like how it works.

Love it! It feel secure and makes locking the door a cinch. No more fumbling around with keys or number combinations.

Obsessed with this! So easy to setup! Easiest lock on the market! It’s like second nature

Extremely easy to install and setup. I did have to widen and increase the depth of the hole on the frame so the deadbolt can extend fully.

Easy instal! Love the Apple HomeKey support! Literally the easiest smart lock ever made.

Works like a charm and easy to install! Would highly recommend over August Locks whixh we had previously.

If you're looking for a smart-lock that looks like a regular lock, this one is for you.

The bluetooth range limit doesn’t allow me to access the lock if I’m not standing next to the door. I bought a HomePod to rectify this but have no other use for the HomePod. The level app is also glitchy.

This was easy to install. I didn’t need to make any modifications to my door.

Amazing product, 10/10 would by again. There’s no connection issues and Apple HomeKey works great.

Love it it’s so convenient and easy to use and love using my voice to unlock my door

Great choice!! I really love the options it comes with to open the door and it looks nice.

Great product. Easy to install. Have to make sure the door closes snugly.

This is a great lock. It is hidden inside the door and looks like a normal lock. Works great with Alexa.