Customers are impressed with the ease of use and installation of the Lock+ Smart Lock, frequently praising its sleek design and seamless Apple HomeKit integration. However, some users experienced issues with battery life and occasional unreliability, leading to concerns about the product's overall performance. The price point was also noted as a potential drawback for some consumers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 156 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Easy lock
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great and worth the money. It makes it easy to lock and unlock your house
This reviewer received promo considerations or sweepstakes entry for writing a review.
Honestly it’s a great lock and I love the fact that it has apple home key
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 2 out of 5 stars
Battery drains for no reason
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Must have a hole in the door for dead bolt to install. Geek Squad will not install without it so you need a locksmith first. I had it installed and the new battery kept draining. I purchased another new battery and the same issue.
I would recommend this to a friend
Brand response from LevelHome Team
Posted .
We'd like to connect with you to troubleshoot your battery drain issue. Please contact our Support team at your earliest convenience (www.level.co/contact-form) with your serial number, and account information so that we can recommend a solution for you.
Cons mentioned:
Battery life
Rated 3 out of 5 stars
Ok product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Item was ok, the battery life doesn't last very long.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Works
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with HomeKit. Had to drill the bolt hole in my door to 1 inch to have it lock obstacle free, else it would jam.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Not a reliable lock!
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have gone through two of these locks already. I was sent a replacement after the first one stopped working after a week! It kept saying the battery was dead but I replaced it three times. The replacement they sent me did the same thing. It is not a very trusting lock. Support for the lock was absolutely unhelpful and wanted me to fill out a long list of questions and take a lot of photos, most of which were provided the first time. I wasted a lot of money on this product and I want to be sure no one else does. I will be going out and finding a better smart lock.
Hi Ariesboi382, we're sorry to hear that your replacement lock had a similar battery drain issue. This is unacceptable and we want to make this right. Please contact the Support agent that you connected with to let them know what happened. We're available to help and want to ensure you're completely satisfied with your Level Lock+.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Amazing product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product, great quality, easy to use and simple