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Customer Ratings & Reviews

Your price for this item is $329.00

Customer reviews

Rating 4.1 out of 5 stars with 143 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers often highlight the easy installation process, sleek design, and compatibility with Apple HomeKit as positive aspects of the Lock+ Smart Lock. They appreciate the convenience and keyless entry it provides, making it easier to manage access to their homes. However, some customers have concerns about the short battery life and the relatively high price of the product, suggesting that there may be better options available at similar price points.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 143 reviews
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Excellent Smart Lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to install and setup. I did have to widen and increase the depth of the hole on the frame so the deadbolt can extend fully.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and easy to install. Setup was a breeze and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good lock with some hiccups.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it works with Apple Home Kit. Had to purchase an Applepod mini to use home kit to it’s fullest potential. My kids can use their watches to unlock it. The touch to unlock is usually hit or miss. Waiting to see if it was worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how it doesn’t look like a smart lock. Easy to use. Quick to install.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Level lock plus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very easy to install and use. I want to install one on every door!

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and does exactly what is is designed to do. Great smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    retire

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product,handy easy to install follow instruction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minimalistic lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought a couple of these locks for a few reasons which are: The minimalist look and feel to it. I didn’t want a lock that had an oversized look. The ease of integration into Apple’s ecosystem along with all the additional features available within HomeKit. Lastly, the price, which was roughly cheaper during BestBuy’s holiday sale.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery drains for no reason

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have a hole in the door for dead bolt to install. Geek Squad will not install without it so you need a locksmith first. I had it installed and the new battery kept draining. I purchased another new battery and the same issue.

    I would recommend this to a friend
    • Brand response from LevelHome Team
      Posted .

      We'd like to connect with you to troubleshoot your battery drain issue. Please contact our Support team at your earliest convenience (www.level.co/contact-form) with your serial number, and account information so that we can recommend a solution for you. levelhome

  • Rated 3 out of 5 stars

    Works Most of the Time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it when it works but touch to open only work about 3/4 of the time!

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Pricey Lock, very sleek design

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed on back door of my new house. Very simple set up and very hidden look. Purchased the additional keypad for the door for added ease of entry. Only disappointment is that it will not connect to the internet without the additional (also expensive) connect hub

    I would recommend this to a friend
  • Pros mentioned:
    Apple homekit compatible

    Rated 5 out of 5 stars

    Amazing lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it’s a great lock and I love the fact that it has apple home key

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Apple HomeKey Smart Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is easily the best smart lock if you want something low profile and unassuming. From the outside, you cannot tell it's a smart lock at all. In fact, it has no branding at all on either side of the lock. The Apple Home Key feature is the best! I can use my Apple Watch or my iPhone to unlock my door. Highly recommend this lock to anyone with an Apple Home set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A worthy option for a smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had no issues. Love the smart home features and that I can see the lock status from anywhere. Definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very useful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes unlocking and locking a breeze when your hands a full

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for HomeKit

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, integrates seamlessly with Apple HomeKit. Awesome to unlock the door just by holding your phone or watch close to the lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simplistic Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight forward lock that that has all the smart features you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, but looks average

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a smart-lock that looks like a regular lock, this one is for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get on the Level!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lock ever. Looks like any regular deadbolt. One of only a couple of Home Key locks - works with your Apple Watch or iPhone. I’ve owned and used many smart locks and this one is by far my favorite.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a smart lock, its IQ is pretty low. You can’t unlock remotely while away from home - you have to be on the same WiFi network as your device to control it, UNLESS you buy an expensive add on. There’s also a noticeable delay in locking/unlocking even when near the device. It’s expensive, and there’s better products at similar price points.

    No, I would not recommend this to a friend