Customer Ratings & Reviews

Battery dies too fast.. charged 3 times . Bolt is also not sturdy

I have gone through two of these locks already. I was sent a replacement after the first one stopped working after a week! It kept saying the battery was dead but I replaced it three times. The replacement they sent me did the same thing. It is not a very trusting lock. Support for the lock was absolutely unhelpful and wanted me to fill out a long list of questions and take a lot of photos, most of which were provided the first time. I wasted a lot of money on this product and I want to be sure no one else does. I will be going out and finding a better smart lock.

Works really good,I haven’t had any problem at all,definitely recommend it

Love this lock. Want to get one for every other door in my house.

Works great, and does everything it’s supposed to.

Great product works perfect with my home and helps create convenience

Definitely not worth it. I ended up returning mine because you can either have it in a certain sanity and if you do then another setting doesn’t work you would have to be caring your phone with you at all times instead I went ahead and I purchased one with the fingerprint.

Item was ok, the battery life doesn't last very long.

I wish I can have stayed with this product with everything it does but after almost 3 weeks im going to return it. Range does not work to open, only one accout per person so notifications dont go to everyone for somereason even wehn login with the sane email and password. Definitely lags in the locking and unlocking. It only works when it wants to and unfortunately no sensor letting it know for it to autolock, after the time frame for auto lockin. In other words if you didnt close the the door right it will lock and thats it, you wont know when it locks. They need to seriously improve all this and its sad for that price, you are not getting what you paid for. For a simple lock it’s nice but thats it. Wish they would fix this already but dont think they will. Go for something else

Good product, great quality, easy to use and simple

Good quality, easy to assemble, and convenient to use

Not very happy with this product. It doesn’t always work and it does not work on all of my family members phones. So it’s like playing Russian roulette which family member will it choose to let in today and the rest are most likely screwed.

By something else the app wouldn't open the door and was saying out of range while i was in front of the door

I’m not sure why I see this one in my review section because I had only purchased one which is the black one. As far as my experience with the other deadbolt, it was totally not worth it and ended up returning it.

Very glitchy and wish I would have purchased a Yale lock. Sometimes it works, mostly doesn’t. So incredibly frustrating and too late to return.

Stopped working after 20 days. I emailed the company directly and still no response.

I wanted to look into getting a smart door lock because I wanted to have a method for my daughter to enter the home without giving her a key. The first thing I noticed about this Level smart lock was that it did not look like a smart lock. There’s no branding on the exterior or interior locking mechanisms. The finish looks nice and very high end. The set comes with the lock, all the screws needed, two keys and a bolt extender in case you have a deep installation location. Speaking of installation, it was super easy. Install the battery into the lock bolt, uninstall your old lock and install the new one. You will need to download the Level home app. Syncing the lock to the app only took a couple minutes. Once you calibrated the lock, you can hold down a button on the app to lock and unlock your doors. I went about 25 feet from the lock to test the range and it worked like it should. I also synched it up with my apple home and get notification when the door is locked/unlocked on my cell phone. It’s a super simple product to modernize your home. If you’re looking for a reliable smart lock, I’d highly recommend check out this product from Level.

We’ve used a couple different brands of smart locks at our home so this isn’t our first experience with them. The Level Lock Plus has some nice features that make it an attractive option. Installation is very straight forward, yet it’s best to visit the Level Compatibility Center to ensure that your existing deadbolt and door are compatible with using this lock. If you have a door that does not lock without having to be physically pushed or pulled for your deadbolt to lock, then this is likely not going to work for you. One’s door should align well and the deadbolt should lock and unlock easily without any friction. After removing the old lock installation was just a matter of inserting and fastening the bolt, sliding on the motor, fastening the strike plate and assembling the remaining outer housing and components. The battery installation is very easy as one simply unscrews the cap at the end of the bolt and inserts the one CR2 battery. Once the cap is screwed back on the lock should sound with a welcome chime. Our old strike plate used four screws and the Level strike plates provided use two so we had to make some changes to accommodate the smaller strike plate. If you don’t already have the Level Home app, simply download it and proceed with the onscreen instructions once you’ve created an account. We already had the app so it was easy to just add this lock within the app and complete activation. We also enabled Apple Homekit and proceeded to setup Apple home keys. It was also very easy to enable the Apple home keys feature on other family members Iphones. Use of the Apple home keys allows one to easily lock and unlock the Level Lock Plus by putting the top of your Iphone or Apple watch near the lock’s keyhole. Siri can also be used to give voice commands to lock and unlock the door. Other options to unlock the door are physical keys and fobs (provided with kit), and physical cards. Settings for the Level lock allow one to control whether auto-lock and auto-unlock are enabled and the time set for this feature to auto lock or unlock. One can also enable touch to lock and unlock, and adjust the sound volume settings of the lock. It’s nice that the app will let you give guests temporary access to one’s home, but they will need to install the Level app to use this feature. If you want a smart lock the Level Lock Plus is a good option for ease of installation and the design is nice since it doesn’t look like a smart lock; its appearance is very much the look of a typical deadbolt. The app is easy to use and the response time of the lock has been pretty quick. One thing we noticed is the lack of a sensor on the doorframe so the lock knows whether the door is shut or ajar. If you go outside to do something and leave the door ajar, the Level lock will slide the bolt into the locked position even though the door is not shut. In this case, the app will show the door as being locked, even though the door is not closed. At this price point, we would have preferred the design to have incorporated a sensor to know the door is fully closed when the lock bolt is in the locked position.

This lock does exactly what it says it will do! I haven’t set up the key cards or passcodes for anyone but myself & my wife but I have set up the remote lock and unlock, added the gateway to make it wireless and communicate with Apple HomeKit, and obviously I’ve used the key. I had been looking for a deadbolt lock with Apple Home connectivity for some time and decided on this one due to how it looks and some reviews I had read here and elsewhere. The finish on the lock matches my existing hardware perfectly! I was not expecting the weight of this lock. It is definitely heavy & quality. Much heavier than the deadbolt it replaced. The lock is built very well and made of solid materials. It consists of four main parts with different strike plate options. The installation kit is neatly packaged to include all the screws, parts, and a couple of options for the length of the bolt and strike plate. It connects via Bluetooth and the setup with the app was quick and easy. The lock set includes two key fobs and two actual keys. The fob work great, was easy to set up, and can be assigned. The fobs can be turned on and off in the app. I've been using this smart lock for two weeks. So far, it is working as intended. Instillation was easy enough to install with the preexisting holes. If you are buying/hanging a brand new door with no holes the lock comes with mounting plates for ideal placement and spacing which I thought was really nice. With the preexisting holes, it took me 20 minutes from start to finish to install. Once the physical lock was installed, I downloaded the app. Programming it was really as simple as downloading the app & then placing your phone next to the lock itself. It runs on Bluetooth so there is never a worry about wifi being out. I followed the relatively straightforward instructions to link it up with Apple Home on my phone. It worked very smoothly and the app is easy to use. It is important to note that the battery is easy and fast to replace without having to take the lock all apart. The lock can be set up to be part of Apple Home Kit which allows your iPhone to connect to the lock and lock/unlock with apple devices. It also works with newer Apple Watches. In addition to Apple Home, the lock also works with Siri commands, Google Home, Ring, and Alexa. It can be set up to work with Apple or Android phone devices. As I'm an Apple guy, I did not try to hook it up with Google Home or Alexa, but I assume it would be just as easy as it was to set it up in Apple Home. The lock comes with 2 standard keys was well as 2 very small fobs, The thinnest fobs I have ever seen that are also simple to program, just lay them on the fob to be identified, name then and away you go. You can set the door to lock automatically after 30 seconds to as much as 1 hour. The lock itself turns smoothly. It works quickly when it locks and unlocks. It verbally tells you that the door has locked or unlocked, it tells you if the system locks itself and if the operation has failed. The Level Lock+ is a stellar example of smart home innovation. Its modern aesthetics, seamless integration with the Apple ecosystem, and top-notch customer support make it a standout product in its category. I think this lock is well worth the investment. No one will ever know it a smart lock either. Whether you're an early adopter of smart home tech or simply seeking enhanced security and convenience, the Level Lock+ undoubtedly earns a 5-star rating.

Smart locks are becoming more and more prevalent in homes and Level has been at the top of the mountain predominantly due to their minimal aesthetics compared to other smart locks and the Level Lock + is no different. Along with the minimal footprint the Home Key feature sets this model apart from other smart locks. Right out of the box though installation was a breeze as it took less than 10 minutes to get everything installed and up and running. I do want to touch on the aesthetics though as after using a variety of other smart locks I was extremely impressed with how small this smart lock was as it is not bulky in the slightest compared to other smart locks and with the battery being built into the cylinder the lock looks just like any normal deadbolt. On to the actual usability though. Upon adding the lock to the Home app I was definitely eager to try the Home Key feature that sets this lock apart. Right away the key showed up both on my phone and on my wife`s phone without her "having to download another smart home app." After getting Home Key setup though it worked flawlessly as it works just as you would use Apple Pay. After using the lock for a week I have yet to run into any issues with this method either. Another cool feature of this is that even when my phone had died it still worked. The only downside to this currently is that you can`t share the key with other users yet as they still are required to download the app. However the lock does come with two cards that can also be used to access the lock in case you may rather hand these out to guests instead of forcing them to download the app. Overall, this smart lock predominantly sets itself apart in its minimal aesthetic as it forgoes that massive black box as nearly every other smart lock requires. The other major feature is Home Key as this feature can`t be beat if you are an iPhone/Apple Watch user! If you were able to share keys with others this would be an absolute no brainer for all Home Kit users. However, this smart lock still remains one of the better smart locks you can buy as the appearance and usability are top notch!