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Customer Ratings & Reviews

Your price for this item is $65.99
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The comparable value price is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 199 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers recognize the Touch Edition Smart Lock's ease of use and smooth installation process as significant advantages. Positive feedback also highlights its appealing design and seamless integration with smart home apps. However, some users experienced issues with battery life, occasional unreliability, and challenges with the lock's functionality. The price point was also noted as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 199 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Fake Propaganda

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Level-Touch Edition claims itself be compatible with Ring smart home, however, it is not true. You cannot gain remote access directly from the level app, unless you connect it with apple-home kit

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock is of excellent quality. Installation was as easy as any typical lock. I like the numerous methods to lock and unlock including touch, key cards, phone. I also installed the optional keypad. I chose to integrate with Homekit, and that was accomplished easily and witbout issue. While expensive, I’m impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Beautiful smart lock!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter suggested I try a smart lock. I love that I no longer have to fumble around looking for my keys. Pretty easy to install and beautiful finish. I highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok,but the touch function to lock and unlock is not practical anyone can touch it and it will unlock not even worth having a lock then . I only use the phone function

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best smart lock ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality and most versatile. Installed in a few minutes. Most of the device liveds inside the door so it looks like and ordinary lock. Then the fun begins. Unlick with a key, with the Level app, your apple homekit on watach, phone, iPad etc. or key cards.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my I love this thing mostly cause I can cancel someone card when ever I want also the touch feature is really nice Also I bought three other smart locks before this one that I returned until I got this one this one was the best overall Also I like that it doesn’t obviously looks like it’s a smart lock

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to install. Makes life easier when you go out of town and need people to get into your house. You can send them temporary access to thei phone for as short or long of time span as you want.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE IT!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! So easy to use with the key fobs. And I got the keypad to go with it but I put it a place that is not easily visible from the street. Just the other day I had a contractor come to my house when I was at work and I was able to open the door from work on my phone app.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Lots of issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this abrely 2 months, lost electricity once, it fried the bolt, now I have to go through the warranty process for a new one...it doesn't always connect, it's always unavailable....I wish I bought a different lock

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good smart lock. It was very Simple to install. I would recommend this lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me feel secure. I can go on walks with just my Apple Watch and return home and use my watch to unlock the door. I’m notified if the door is ever unlocked so my young kids can’t just leave or anything when I’m in another room. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock tech without the smart lock look

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was perfect for what we were looking for. Smart lock functionality without the bulkiness of other locks which usually takes away from the look of the door. The Matte Black looks really good with our setup and people are shocked when we tell them it is a smart lock. Having multiple finishes to choose from is pretty great too. Installation and setup was smooth without any issues. Having HomeKit support makes life a lot easier for us since we have other devices on there too so no switching between multiple apps to do a few "smart home" things. It does come with 2 keys (just in case) and 2 keycards (for backup?) but we've just touched to unlock since we put it in. With 2 small kids, the "touch to open" and the autolock feature are things we cannot live without anymore. The convenience of not needing to carry keys cannot be overstated.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 3 out of 5 stars

    Kind of a downgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale/august seemed to integrate much better. I exclusively use HomeKit and am glad this integrates into that. I went with this because my wife did not want a techy door lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Locking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I feel safe already! A must buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Looks like a normal lock!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha fact that the deadbolt looks like a non smart deadbolt sold me. Works seemlessly with my apple home functions. Also, quick and easy install. The instructions had lots of pictures accompanied by words which helped me out!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Level lock Touch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this lock & it’s small profile and modern design. If using an iPhone, must have a model 7 or newer to program the cards & mini fobs. I have a 6, so must use a friends phone to program these accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Smart Lock! Very handy when you don't have a key

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sleek design. It looks like a regular lock but offers the power and convenience of an automated lock. It operates with an access card or the app. The geolocator for automatic opening is iffy. I wish it had biometrics but it does not. Strong design and reliable.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not a not a good quality lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy this again battery life does not last no more than three weeks bad design

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Works well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose this lock because of its minimalistic design and us not bothering to figure out if there is enough space for other more bulky designs. Installation was easy. It works as advertised.

    I would recommend this to a friend
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