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Customer Ratings & Reviews

Model:
HEAPAPLVSUS0023A
SKU:
6384011
Your price for this item is $161.99
Clearance
The comparable value price is $189.99

Customer reviews

Rating 4.5 out of 5 stars with 782 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the TruClean Smart Air Purifier's excellent air quality, quiet operation, and ease of use. Many appreciate the app control and smart features, while some find the filter replacement costs to be high. Positive feedback also highlights the purifier's effectiveness in odor removal. However, there are reports of reliability issues with some units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 782 reviews
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Fresh Air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great help keep the air in the room clean and fresh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t live without this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly, super quiet. We keep it on Auto at all times, and if there is something in the air that it deems as toxic, it quickly adjusts appropriately. We went and got a 2nd one for our living room, and the other is in our bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 and they work great . Can tell the difference in air quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart purchases

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job! It is so smart it know when you spray hair spray or anything that it detects and goes to clean mode

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air purifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have bad allergies and this product has been so beneficial. I have 3 units

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jay Review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm and the smart app interface is very useful to activate device when you are not home. Also has a silent mode that you can leave it on while you sleep.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loved - not anymore!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model previously and loved it and wanted to stick with the same one when mine stopped working after 3 years of heavy use. The unit sent to me is used and I’m disgusted! There’s hair and dirt in the filters and nothing was wrapped in the original plastic except the owners manual. The unit also doesn’t turn on when plugged in. It displays a faint red light and that all. It’s like there’s no quality control or they’re trying to sell off previous returns and damages. Beware!

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      We appreciate you choosing Levoit and sharing your experience with us. We only ever send out brand-new products, so we want to find out what happened here. Can you reach out to us directly so we can make this right? You can email us at support@levoit.com or call us at (888) 726-8520. Our hours of operation are from Monday thru Friday, 9:00 AM to 5:00 PM PST; just mention this review. We will be on the lookout!

  • Rated 2 out of 5 stars

    Worked great until it wouldnt come on

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this purifier for my crib, but after about a year and a half of owning it and swapping out filters on time, it just randomly stopped working and coming on all together. Tried different outlets but for some reason this purifier just stopped working and when plugging it in I got no power to the machine.

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      We're appreciative of you sharing your experience and would like to hear more details to better assist you. Levoit offers a maximum manufacturer's warranty of 2 years with all brand new-purchases. Can you reach out to us directly at your earliest convenience? You can find our contact information in the manual; our team is here for you.

  • Rated 1 out of 5 stars

    Received a used purifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new One and received one that’s used! Beyond disappointed. The filters are dirty, scuffs and marks all over the tip snd front of it

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      We only ever send out brand-new products, so we want to find out what happened here. Can you reach out to us directly so we can make this right? You can find our email and phone number on the box or in the manual of your air purifier.

  • Rated 1 out of 5 stars

    Stop working

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working after 14 months changed the filter when needed and after 14 months it just went out

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      We are here to help! Good thing you're covered for 24 months through our manufacturer's warranty! Can you send our team a message? Let us know what's not working out for you so we can help right away. You can find our email address in your manual or on our website.

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective model. I bought 2 and they stopped working!!! Customer service won’t help and they ignore customer inquiries (unless you’re buying their product)

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      Thank you for taking the time to share your experience and letting us know your concern. We stand by our customers and would be happy to make this right! We've looked for your message and can't seem to find it! Can you try contacting us again? Please let us know what's not working so we can help you right away. We're so appreciative you bought two of our units and want you to experience the full benefits of freshly purified air!

  • Pros mentioned:
    App control, Ease of use, Noise level

    Rated 5 out of 5 stars

    A good quiet unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been exactly what I expected; quiet, easy to use, and big enough for a large space. I debated on the value of the wifi but have found it to be a useful function to make adjustments (especially when the room is dark, unit function pad is off, and my wife is sleeping). I purchased this for my bedroom and contemplated a smaller unit because I was concerned about noise but decided for a similar cost to upsize, I was not disappointed as the unit is very quiet (especially on Auto which in my house has been low). The app is simple and straight forward, other than having to select the device (even with only one unit), with simple controls. My only negative is the look, I would have preferred more subdue colors which blend in instead of standing out.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, App control, Odor removal

    Rated 5 out of 5 stars

    Accurate Air purifier!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this air purifier because i read about how important air quality is for birds because of their sensitive lungs and plus because i have asthma from allergies due to my own cats. This air purifier definitely works, i can tell because when it goes red i can also feel the effects of the air in my room. Sometimes i have to remove cat hair from my bed and when i do the air purifier quickly detects the cat dander and help prevent my allergies by speeding up the fan to clean the air. The installation for the air purifier was very easy to set up and easy to understand. you can download their app and control your air purifier using your phone. It also works great when it comes to kitchen smells from cooking food and it removes the food odors in your room or maybe other fumes that i don't know about. I found out about the air purifier by watching a you tube video from a pet owner like myself.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Noise level

    Rated 5 out of 5 stars

    Great air purifier!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this air purifier in hopes of reducing my annual hay fever and also reducing some kitchen odors. I currently have this setup in master bedroom. Since the bedroom is on the second floor, we get cooking odors from time to time if we forget to close the door or turn on the exhaust fan. Right now, I have this setup through SmartThings and Alexa. I have it scheduled to turn on at 9pm to “scrub” the air using the highest fan setting. Then at 10pm it goes to low and the menu lights turn off. It runs until 6am. It’s been awesome! I don’t have the same allergy problems of waking up with bothered sinuses. It also has removed any kitchen odors. I can turn it on/off with Alexa and has had no problems connecting to the WiFi. Our bedroom is also large (400+sq ft) and this air purifier works just fine. You can’t hear the fan on the lowest setting and high is not too loud either. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Odor removal
    Cons mentioned:
    Filter life

    Rated 4 out of 5 stars

    Works great but

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and if you vacuum the filters out regularly they will last 6 months. There is a place in the app that tells you how much life is left in the filters. Problem is the filters are 42$ a pop so that is every 6 months you are spending another chunk of change in this unit. We have kept it on Auto mostly and it senses when the air is smelly - we have it in our kitchen. It does work well - no more left over food smells just wish the filters weren’t so expensive. We may do some adjusting on the time it is on. I will update after we change filter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Air Purifier and it's Connected to WiFi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been very happy with this air purifier. Easy to use and it's reactive to the smart app. You can also tie it to Google Assistant to control it that way as well. Easily linked and added to the app and Google Home. No real major issues so far. The auto setting seems to work well and really detect added contaminants and turn up the speed of the fan and then back down again. We're using it near a cat litter box and it definitely speeds up and slows down when they use the litter box (kicking up a little bit of dust). Haven't had any issues with it not connecting to WiFi as long as my signal is strong enough.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, App control, Noise level

    Rated 5 out of 5 stars

    Levoit did a great job with this Purifier

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Levoit Heap Air Purifier a few months ago and what a difference it makes in my apartment. The dust is almost non-exsisitant and the apartment always smells and feels fresh. Super quiet even on high. I love the app and being able to monitor the unit from there and make adjustments. I leave it on auto most of the time and works great. I sleep better at night and do not even hear the purifier working. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Noise level

    Rated 5 out of 5 stars

    1 Month in & noticeable difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item to help off set the unhealthy air quality from the recent fires. I put it in my bedroom and am very impressed. It has helped reduce my asthma symptoms and is very quiet (unless you turn it on medium/high. Plus the Bluetooth feature is pretty cool. If you have asthma that flares up when the AQI scores Unhealthy for your location - Make the investment Note: Pairing the air purifier to my wifi was a process, but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Versatile air purifier

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this air purifier. It's a nice size and is easy to use. I love that you can adjust the device's settings from your phone by connecting it to their app. I like the auto mode, sleep mode, and timer settings, on top of the 3 fan modes. All of the different settings allow me to use the device in a variety of ways. Overall this is a high quality air purifier that can function however you need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, App control
    Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    2 Year Review - Doesn’t Last as Long as It Should

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most reviews you see on this product are people that have just purchased the unit or have used it for only a few months. After only a few months, if I had written a review on this product, I would have given it 5 stars, but it has been 2.5 years and I have a much better perspective. So I bought a total of 5 of these when the pandemic hit. And they are awesome. The app is great, they work very well. But that lasts for anywhere between 6 to 11 months. Every single one of my units failed in that timeframe. Levoit replaced the unit with a new one, but they also let me keep the broken one. Kudos to them, excellent customer service. Being a tech person, I decided to take apart the broken units and every single one had the same fault. On the power pcb board, there are two capacitors. Either one or both of them were blown on every unit. I repaired all 5 of my broken units. So basically I had 10 units. The next thing that goes out on every unit after the capacitors is the air quality sensor, it will start cycling the unit from high speed to low speed every 30 seconds or so. That then fries the unit and I was not able to repair it. This happens after about another 6 months of use, so I got a total of roughly 1 to 1.5 years out of each unit by knowing how to do a repair and also a free replacement that went through the same cycle of problems. The 2 stars is because I would expect the unit to last longer than it did. Also after having it happen to all 5 I purchased as well as the 5 replacements by Levoit, I think it is safe to assume that the vast majority if not all units have this problem. So, in summary, if you are not a tech person, expect the unit to fail in 6 to 11 months. Expect a replacement from Levoit which will be under warranty, and then expect another 6 to 11 months out of it. If you are a tech person, expect to get another 6 months out of each unit. This may be ok for you, I expected more. But only you can decide, and now you have the information to make that decision.

    No, I would not recommend this to a friend
    • Brand response from Etekcity-Cosori-Levoit
      Posted .

      We take feedback like this seriously, as it is always critical in making improvements. Would you mind reaching back out to us? Our quality team wants to learn more to investigate what could be going on. We’re looking forward to hearing from you soon!