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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 501 reviews

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  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 501 reviews
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, quiet and affordable. This is a brand I will always pursue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better packaging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is nice. 3 stars because the black glass.. the full piece had no protector on it like the stainless steel and control piece did. I am just happy that during install no scratches were made on the glass or I would be returning.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Krystal. Thank you for sharing your experience with the LG 1.7 Cu. Ft. Over-The-Range Microwave. We understand your inquiry regarding the protective film on the glass panel during your installation process. We understand that the packaging for this unit didn't meet your expectations for complete surface protection.
      https://www.bestbuy.com/product/lg-1-7-cu-ft-over-the-range-microwave-with-sensor-cook-and-easyclean-stainless-steel/J7G5658XFV
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    LG Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave easy of use. Installation was quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice microwave!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this microwave to replace an old GE unit and the LG is great. Nice design, seems to be well built and so far, cooks well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great,Love this. For a large family this baby can hanfle it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Mirrowave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works great, installers were great. Will return in future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Microwave for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice product that works great. The price was great the people that installed it from Best Buy were great and on time and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! We got this item to replace our old microwave, and the guys installed it and had it up and running in 15 minutes. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good OTR microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a VFM option for OTR Microwave and its pretty good in terms of functionality and looks. Definitely goes with my stainless steel look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Installation went smoothly. All in all successful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG Appliance package

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, we purchased an appliance package. Will never do this again from Best Buy. After installing on my own after Best Buy techs could not install, we've had this microwave since April. The interior light has quit working. I called Best Buy only to be informed that since the microwave is new I would need to reach out to LG and request assistance and an RMA from them before Best Buy could schedule service. I contacted LG with my information and because I could not walk through their troubleshooting over the phone they would not provide me with an RMA number. Now I have a relatively new microwave with an interior light that doesn't work. Very frustrated and disappointed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, DarrylD. Thank you for sharing your experience with us regarding your LG 1.7 Cu. Ft. Over-The-Range Microwave and the issues you've encountered with the interior light and coordinating service. We understand your inquiry about the appliance package purchase and the difficulties you have faced while attempting to get the light fixed.

      We recognize that having a relatively new microwave with an inoperable interior light is certainly not ideal, and we want to ensure you get the support you need. A common reason for the interior light not working is often a simple burned-out bulb that needs replacement.

      Here is a basic troubleshooting step we can offer, though caution is required for internal parts:

      Check the Light Bulb Access: For some Over-The-Range models, the interior light bulb is designed to be replaced by a homeowner. We recommend consulting your microwave's owner's manual for instructions on how to access and replace the light bulb, which is often found behind the vent grille. If the light still does not work after a bulb replacement, then a service diagnosis may be needed.

      We would be happy to review your prior case and assist you with the next steps, including exploring the necessary RMA process to schedule service for your unit. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further.
      https://www.bestbuy.com/product/lg-1-7-cu-ft-over-the-range-microwave-with-sensor-cook-and-easyclean-printproof-stainless-steel/J7G5658XFV
      We appreciate your patience.

      —Renzo LG

  • Rated 5 out of 5 stars

    LG 1.7 Easy Clean Stanless Steel OTR Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we really like the look and the features of our new otr microwave. The two person installation was completed in about 1/2 hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good design and product. I like this microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product with a great warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have them install it they did a fantastic job. This is an upgrade from my last microwave is very quiet and works wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works perfectly, and doesn't beep loudly so you can make.some late night snacks with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave. Hard to install and not as user friendly as our old one. But still nice clean lines and cooks well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great...easy to use, I would definitely buy this product again...Best buy sales person was great at explaining the features...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reasonable price plenty of heating options.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my over the range microwave three times in the last four years. I bought a ge in 2020 and it lasted two years. Replaced with same model number ge in 2022 and lasted two years. Decided to do more research and this microwave is an upgrade. I have a 15 amp circuit breaker and this unit is rated at 14 amps. Another brand I investigated was rated at 16 amps which would have been overload on the circuit. Recommend that buyer do their research before buying. Plenty is cooking options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just my opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave I don’t know if it’s because it’s a good microwave or if I needed a new one for so long lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, modern, powerful with many heating and cook options

    I would recommend this to a friend
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