Customer Ratings & Reviews
- Model:
- LW1821ERSM
- SKU:
- 6505626
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 3.2 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
Customers are saying
Customers consistently note the excellent cooling performance of the 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner, with many praising its ability to effectively cool a space. However, a significant drawback mentioned by several customers is the unit's 230V voltage requirement, which is not compatible with standard wall outlets in many regions. This incompatibility was a source of frustration for some buyers. Clearer communication of the voltage specifications is suggested.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling performance
Great cooling unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this AC unit for more than 10 years. Im buying the same one once more for the reason that need another one. The one i have started to make loud noise but it cools even dow its more than ten years old. LG 18,000 btu AC unit has been good to me.
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this positive feedback! Welcome to the LG family. ^Jennifer
Unable to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to use requires special outlet. Does not use standard outlet we will have to have a new plug placed not even sure if the unit works yet. Seems like it will be a pretty powerful unit.
No, I would not recommend this to a friend- Pros mentioned:Cooling performance
Replacement unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air conditioner is sleek. The controls are clearly marked and works directly from the front panel as well as the remote control. Unit is quiet and cools very well.
I would recommend this to a friend Ac nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st order received didn’t work and 2nd one was damaged. I’ve been trying to get this AAC since early June. Now I’m fed up and just returning it.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Says it comes with “window install kit” It doesn’t
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stated it comes with a window install kit. It only comes with the side peices to enclose around the widnow. It does not come with the weight bearing bracket that goes below the window. Friedrich air conditioners come wiith the bracket. So LG is cutting corners and really shafting buyers who now have to search for brackets. So now in 95 degree weather with elderly relative have to figure out what type of brakcet to get. I can tell by how they answer questions here that they don’t really care.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Cooling performance
Great AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic cooling ability! Love the app feature. Very heavy so you’ll need two people to install it.
I would recommend this to a friend Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work out of the box dealing with LG is a noghtmare
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Lg ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked the ac unit. Would definitely recommend it to a friend
I would recommend this to a friendWarning!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute TRASH dont waste your time or money worst unit ive ever purchased purchased it on jun 14 got delivered jun 27 came damaged called to complain no help had to take it back mind u i paid a licensed electrician to change my outlet because it wasn't compatible smh.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you experienced damage from delivery and installation. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
18,000 BTU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great window unit air-conditioner, just a little louder than I expected.
I would recommend this to a friend- Cons mentioned:Voltage
Won’t work on regular wall outlets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it immediately. I couldn’t use it since it’s 230v which is not the standard wall outlet. Problem is that’s exactly what they promoted and it wasn’t that
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
- Cons mentioned:Voltage
Not 115V
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there is only one random picture showing that this is a 240V AC unit. I was under the impression it was a standard 115V. Really terrible for them to not be up front with the specifications on voltage
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Great air conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cools my whole downstairs. Easy to install.
I would recommend this to a friendjust what i needed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good buy just as described was what i needed for a 950 sq foot apartment i leave it run to cool off the whole apartment it works
I would recommend this to a friendAVOID
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in the first couple of days of use had to return
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see this comment and would have been happy to troubleshoot and resolve this issue with you. ^Jennifer
- Cons mentioned:Voltage
More info
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of people looking to buy this is under the impression that its a standard 110v unit. No specs showing it is a 230v unit. Requires a 20amp 220 volt outlet as well circuit. Not a huge project to convert. Basic electrical work. If the neutral not shared. Any unit over 12,000 btu should be on a dedicated cicuit to begin with.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a big mac daddy AC Cools my hole downstairs
I would recommend this to a friend
