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Customer Ratings & Reviews

Your price for this item is $649.00

Customer reviews

Rating 4.2 out of 5 stars with 153 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers praise the 14,000 BTU Smart Portable Air Conditioner for its quiet operation, efficient cooling, user-friendly design, and portability. Many reviewers mentioned that it effectively cools their living spaces and is relatively quiet compared to other portable air conditioners. Customers also appreciate its ease of use, with several commenting on the straightforward setup process. The portability of the unit is another highlighted advantage, allowing users to move it between rooms as needed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 153 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Hose length

    Rated 4 out of 5 stars

    Good enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, plug and play. Could use a longer hose

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    Cooool

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this unit! Its quite, works well, and the price was not too bad.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    excellent ac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Very quiet. Wifi a plus. The rest of the message is to satisfy the idiotic 50 characters rule.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Performance

    Rated 5 out of 5 stars

    Glad I bought it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as loud as I expected, and definitely cooled my room super quickly. I've only used the unit 3-4 times so far, so I can't speak regarding the longevity, but so far, the AC has performed satisfactorily

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great A/C, especially at sale price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw this A/C recommended by NY Times Wirecutter several years ago. I recommended it to a friend; she got one, and I set it up for her. I was very impressed with it, and she's been happy with it. 2 years later and I found myself needing 2, as did my father. So I bought 4 of them when they were on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Noise level

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why so many people have complaints on noise. This is my 3rd LG air conditioner and it is 50x quieter than the other 2 I own. Cools my 500' room very effectively and is super quiet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY FROM BESTBUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First - false advertisement. I received 10,000 BTU. I was afraid that I'd received defective item as some reviewers had experienced. Perhaps it was during the delivery period for becoming damaged. I wasn't aware that I had less than 30 days to request a refund or return the item. I ordered the item 5/24. I didn't set it up immediately because it wasn't hot yet. I finally set it up a week ago because I wanted to make sure I was under 30 days for return if it was malfunctioning. It's not working the way it should. AC cool air isn't cold enough - it feels like a fan. I had it on for 45mins, it wasn't hot day. My room was under 75 degrees. It didn't cool the room nor the close approximity cold. Also, it wasn't quiet. I could hear buzzing/rattling. Upon contacting Geek Squad since I purchased it, they told me to contact the manufacturer to diagnose the problem. LG is sending a technician. After thinking about it, I don't want them to "fix" it, I want it to be replaced with a new one that works since I received a broken item. Best Buy is telling me I missed the return period and they can't replace it with a new one. Customer service wasn't good. Incompetent. As said, Geek Squad didn't want to check what they could do to resolve the issue even though I have coverage. Don't buy it from here. Hopefully, LG will replace it with a new one if they have a diagnosis rather than "fixing" it.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, MariM. Thank you for sharing your experience with us. We understand your inquiry regarding your LG portable air conditioner model LP1419IVSM and the issues you’re facing with cooling and customer service. For concerns related to purchase policies and returns, please contact Best Buy directly as they handle those matters.
      https://www.bestbuy.com/site/lg-14-000-btu-smart-portble-air-conditioner-white/6354675.p?skuId=6354675
      If you need further assistance with your LG product, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and are here to help. —Renzo LG

  • Pros mentioned:
    Cooling, Noise level

    Rated 5 out of 5 stars

    Nice option to costly central air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quiet. Cools large room and I like that I can just put it in a closet during cooler weather.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    LG AC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit over 1.5 years in and AC still works like champ. Defintely worth a buy for decent size room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Energy efficiency

    Rated 5 out of 5 stars

    Portable air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this AC unit. Keeps my office cool and does not double my power bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It works great and is very easy to install and use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Perfect Air Conditioner for My Apartment!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! This air conditioner is perfect for my apartment. Unlike most bulky and unattractive units, this one is surprisingly sleek and blends seamlessly with my decor. It not only keeps my space cool but also adds a touch of style. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    surprisingly quiet. cools fast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy to have this, surprisingly quiet. most of the time I don't even know it's on. only issue I have is I had to add bottom panel for when I need drain water, that reduce to 4 stars for ese of use.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Gannon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , and cools my 960 ft town condo very well . It’s rated to cool 502 ft. Easy to use , and awesome software for smart phones .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, WiFi controlling is a plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with a controversial topic: Yes, you will hear a very slight high pitched sound when the compressor turns on. Similar to when turning on a tube TV back in the day. However, after 3 days of using this AC, I barely even hear it anymore as I've gotten used to it. I almost didn't buy this AC because of reviews complaining about it - It's not that bad, seriously. Second, the App for this AC is mediocre. Not very optimized, has slow loading times, but it still dos its job of being able to control the AC when I'm not home and set schedules from my phone. Big plus for me. I don't use the dehumidifier setting so I don't have issues with needing to drain my AC. All in all, although it's worth a pretty penny, I'm happy with this portable AC. I am looking to buy another for a different room in the house, though it says sold out...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg Ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blows nice and cold noise is minimal and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and takes up minimal space.Light and portable for easy movement around the house.Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Excellent AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very quiet and I love the phone app for ease of control.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Powerful AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. Provides some of the best foam insulation that I have seen. Does a great job of cutting the heat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Energy efficiency

    Rated 5 out of 5 stars

    Quiet powerful and easy to use.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet powerful and easy to use. Really a joy to use.

    I would recommend this to a friend
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