The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 114 reviews
Rated 5 out of 5 stars
Amazing A/C
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best a/c i ever purchased. Even higher than thep top selling brands.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought one that pulled a low refrigerant error code after a week, which I am told is not uncommon. Returned it to a store and bought a second one online, which is working very well.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not buy this item. The packaging from LG is idiotic and has the supplied hardware bashing around loose inside the box, damaging everything it come into contact with, including the aluminium fins. LG should be embarassed that something so obvious to even the most dim-witted individual was overlooked. You will never receive an undamaged unit with the way they package it.
Hi, there. Thank you for taking the time to share your experience with the LG Air Conditioner (LW1522IVSM) model. We understand the importance of receiving a unit that arrives in the condition you expect. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to report the damage. For more details, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
To help you move forward with your installation, one helpful step is to inspect the front coil area and gently straighten any bent fins using a fin comb or a soft, flat tool, which can improve airflow performance if the fins were affected during transit. For more guidance, visit https://www.lg.com/us/support/product/lg-LW1522IVSM.AT1AUSL. We’d be glad to take a closer look at what happened with your shipment. Please send us an email at [email protected] so our team can assist you directly. ^Juvy
Rated 5 out of 5 stars
The best
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an absolutely wonderful air conditioner, I have a very large open space with vaulted ceilings and I wasn’t sure how well it would do when I bought it but simply put, I can’t believe what this thing can do and how quiet it is. All together I couldn’t be happier with this air conditioner.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered one from bestbuy website. Took a week to be shipped to store and after i picked it up i found it was damaged inside the box but had no damage to the box itself or Styrofoam itself witch in turn tells me it was damaged before being packed from factory. Then when i take it to be exchanged they could only have it shipped straight to my house. When trying to pick a date i was not allowed to. Me like the rest of the world have to work so instead i just got my money back. Bestbuy did what the could but the manufacturer dropped the ball big time.
Hi, there. Thank you for taking the time to share your feedback with LG Air Conditioner (LW1522IVSM) model. We're sorry to hear that the product arrived damaged. We aim to give great customer service and make sure you have a smooth experience. Your feedback about how the manufacturer handled the product will be shared with the team to avoid similar issues in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 3 out of 5 stars
Bad compressor
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
2nd unit and it arrived banged up. The unit has a compressor issues. I don't recommend it. It's a hassle to return.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This unit is amazing, but i am writing this review because im so disappointed at best buy. I ordered the unit through them and when they ship it its defective. I had to order a replacement and ship it to the store, and when its time for pick up, they email me that the AC is out of stock. I have a 2 month old baby in my house and we dont have an ac for 2 weeks!and also took day off from work to pick up the unit that became out of stock! Unbelievable and terrible experience! Dont buy this ac on best buy bec youll be disappointed!
Hi, Kathleen. Thank you for taking the time to share your experience with LG Air Conditioner (LW1522IVSM) model. We understand your concern about ordering a replacement and the stock issue at the store. We can imagine how tough it must have been for you and your family, especially with a 2-month-old baby at home. We aim to provide great service, but we fell short this time. Your feedback is important to us, and we'll share it with our team for improvement. If you need more help, reach out to us on social media @LGUSSupport. ^Juvy