Customer Ratings & Reviews
- Model:
- LW1522IVSM
- SKU:
- 6540524
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the 14,000 BTU Smart Window Air Conditioner, highlighting its impressive cooling performance and quiet operation. Users appreciate how quickly and evenly it cools a room, with some noting the minimal noise produced. While installation is generally straightforward with assistance, a few customers have reported concerns regarding the unit's build quality upon arrival.
This summary was generated by AI based on customer reviews.
Tripped our Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused part of our home to trip the breaker. Took a lot of power. Very Bulky.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JeffI. Thank you for sharing your experience with us regarding your LG LW1522IVSM window air conditioner. We understand your inquiry about the unit tripping your home's circuit breaker and its size,
We would like to further assist you with this matter. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-14000-btu-smart-window-air-conditioner-700-sq-ft-white/6540524.p?skuId=6540524
We appreciate your patience. —Renzo
Two units, neither worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit I received had the compression coils all bent. The second unit I received had an issue with the fan, sounded like a helicopter, then eventually jammed itself and made a loud noise. I don't know if it was offset or installed too tight. On top of all that, the unit is incredibly annoying to install , as you have to slide all the internals out prior to mounting it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. Thank you for taking the time to share your experience with us regarding the LG Air Conditioner (LW1522IVSM) model. We understand your concern about receiving two units with issues, especially after going through the hassle of installation. We genuinely appreciate your patience as we work through these concerns with you.
Regarding the fan noise and jamming, it may be due to fan alignment or installation issues. Please ensure the fan is properly seated and not blocked. We recognize this could also be a defect, and we're here to help. For more assistance, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noise-from-my-air-conditioner--20153120749468.
Feel free to message us on social media @LGUSSupport for further assistance. We’re committed to finding the right solution for you, whether it’s fixing the issue or considering a replacement. ^Juvy
GREAT SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service Great products Everything is Great and arrived on time
I would recommend this to a friendAir condtioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than my old air conditioner. Love that I can set the temp.
I would recommend this to a friendDo not buy from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, but they are refusing to give me credit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Desis. Thanks for getting in touch with us. We totally get what's going on with your LG Air Conditioner (LW15221VSM) model and the return process. Just a heads up, the credit or refund is something the retailer takes care of. A good step for you would be to check in with Best Buy about the return authorization number or your receipt, since they usually need that info to process your credits. You can contact their customer service at 888-237-8289. Also, feel free to check out the product and warranty details here: https://www.lg.com/us/support/product/lg-LW1522IVSM.AT1AUSL. If you need any more help, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you! ^Juvy
Doesn’t live up to its claim
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features for the price. However, it’s rated to cool 800 sq. ft. It definitely doesn’t. We haven’t even hit 80 yet and it has so far cooled 560 sq ft to 74
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the LW1522IVSM air conditioner. We understand that while you appreciate the features for the price, the cooling performance is not meeting the expected coverage for your space.
For optimal performance, ensure that the unit is properly installed and that there are no obstructions around the air vents. It’s also helpful to check if the air filter is clean and to make sure that all windows and doors are properly sealed to avoid any leaks of cool air.
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport with details about your setup and any other relevant information. Our team will be more than happy to explore possible solutions and provide additional support. We appreciate your patience. —Renzo
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never came and a robot from Best Buy canceled our order
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your feedback. Since your order for the LG 14,000 BTU Smart Window Air Conditioner was canceled unexpectedly by Best Buy, we recommend contacting Best Buy directly for assistance with this order issue.
https://www.bestbuy.com/site/lg-14000-btu-smart-window-air-conditioner-700-sq-ft-white/6540524.p?skuId=6540524
They will be able to provide details about the cancellation and help with next steps. If you need further assistance with your LG product, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and are here to help. —Renzo
Not happy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This A/C unit came with some damage. It didnt cool as expected at all. Returned and had to purchase a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! We're disheartened to hear that you didn't get to enjoy the LG experience, and we've attached a link with some more info as to what may have been going on with your AC! If we can ever help find the perfect appliance or electronics for your home, please don't hesitate to reach out with the link second link below. https://www.lg.com/us/support/help-library/not-cooling-room-air-conditioner-CT10000014-1342109440312 https://www.lg.com/us/support/contact ^Ian
Almost a fire
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working and helping but unfortunately it stops at the same time it burned my it's scary to think that it could have started a fire.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeffrey. Thank you for sharing your experience with the LG Air Conditioner (LW1522IVSM) model. We understand how concerning it is to have an appliance that stops working and poses potential safety risks. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For help, if the unit burned out or showed signs of overheating, ensure it’s unplugged and inspected for any visible damage. Avoid using it until the issue is resolved. For immediate assistance, please reach out to us on social media @LGUSSupport. We are here to help you get this resolved safely and promptly. Your safety is our top priority. ^Juvy
Defective right out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me over an hour to get it installed. When I turned it on, there was very loud clanking that sped up as the unit powered up. Had to pay $13.00 to return the unit via ups.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed to hear that you’ve received defective goods. We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
- Pros mentioned:Cooling performance, Noise level
Quietest AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has workes great. Really quite, it is the quitest AC we have ever had. Cools down all 4 of my first floor rooms quickly. Installation isnt too bad.
I would recommend this to a friend - Pros mentioned:Installation
TOP of the LINE...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST A/C on the market, check CR don't take my word. Anyway, easy install and don't forget additional flexible foam weather seal. Going to need at least 40". On high setting clocking in at a little over 55db. I was able to find on THE tube a dude explaining how to window install. Hard to believe a huge company like LG did not provide links for a window install.
I would recommend this to a friend - Pros mentioned:Cooling performance
Dream come true
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best! Freezing me out and I absolutely love it! I have a loft covers cools my whole apartment.
I would recommend this to a friend