Customer Ratings & Reviews
- Model:
- SN4A
- SKU:
- 6479130
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 2.1-Channel Soundbar's sound quality, ease of setup, and affordable price point. Many customers rave about the soundbar's exceptional sound quality, with some even saying it surpasses the quality of more expensive soundbars. The easy setup process is also widely praised, with customers noting that the soundbar quickly and seamlessly connects to their TVs. Additionally, many customers feel that the soundbar offers great value for its price, making it an attractive option for those seeking a high-quality audio experience without breaking the bank. While the soundbar receives positive feedback in several areas, some customers have expressed concerns about its volume, with a few mentioning that it could be louder. Others have reported issues with the remote control, such as it not working or controlling other devices unintentionally. A small number of customers have also commented on the soundbar's size, stating that it is somewhat large.
This summary was generated by AI based on customer reviews.
Missing accessories
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sound bar was a open box, and came without any accessories, i kept the box closed because I was moving in 3 months, but when i opened the box i could’nt use it because of missing accessories
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NathalieK. Thank you for sharing your experience! We understand that your LG SN4A soundbar was purchased as an open box item and is missing accessories. Since it was purchased from Best Buy, we recommend contacting Best Buy directly for assistance with missing accessories or replacements.
You can visit their help page for damaged or incomplete orders here: Best Buy Help for Damaged or Incorrect Orders.
Best Buy Help for Damaged or Incorrect Orders - https://www.bestbuy.com/site/help-topics/problems-with-an-order/pcmcat204400050015.c?id=pcmcat204400050015
If you have additional questions or need further assistance, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further.
We appreciate your patience and look forward to helping you enjoy your LG soundbar! —Renzo
- Cons mentioned:Remote control, Volume
Do not waste your money and time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with very high expectations, it only works with me turning it on and off manually on the side bar side, the remote does not work at all. Nothing lights up to give me any indications that it is up and running, only the subwoofer light comes on. It likes to raise the volume on its on and lower it back down. Very disappointed. I was replacing my 15 year old Vizio but I guess I will plug my old one in, as it is still working! will be returning it tomorrow or the following day
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laura. Thank you for taking the time to share your feedback about the LG Soundbar (SN4A) model. We're sorry to hear about the issues you've experienced with the product. We strive to provide reliable and good products that meet our customer's needs and expectations, but we missed the mark this time. Regarding return, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Remote control
Poor return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new sound bar. Remote was defective. Didn't work at all. Returned it to Best Buy. Was told it was "out of return date window unless I was a Best Buy Plus member." Extorted for the $50 member fee or lose entire amount of purchase. The model I bought was COMPLETELY sold out. Offered new model- not at price I paid but $40 more. Before returning the unit, I called the Best Buy local number which is a call center in Guatamala. THERE IS NO LOCAL NUMBER. No way to talk to a store employee. I was told after COVID- every retail business' excuse, Best Buy downsized staff and they are no longer able to handle in store calls. Total disappointment with this Best Buy experience. I won't return for any future purchases. I would still recommend LG products but NEVER Best Buy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you've had a terrible experience with your new LG soundbar, and even worse, with Best Buy's return policy. I can only imagine how frustrating and disappointing it must be to have a defective remote control that didn't work at all, and then be told that you're out of luck unless you join their Best Buy Plus program.
I want to acknowledge your concerns and apologize for the inconvenience and stress this has caused. It's unacceptable that you were not provided with a clear solution or compromise, especially when you were not able to speak with a local store employee. I understand that the model you purchased was completely sold out, and it's not fair that you're being offered a new model at a higher price point. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Sound quality
Cracking sound from subwoofer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it a month back. Good product for the price. But mine having issues with subwoofer - there is cracking sound from it every now and then. It seems Bluetooth connectivity has a problem. Tried many time to pair again and again. Also tried to reduce the distance from soundbar, but no improvement even if I keep it next to soundbar. I thought it will be ok over the time so didn't return it. Now it went past the return period. Most of the time I don't use subwoofer since it is so irritating. So no more its a good value for money without woofer.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Soundbar (SN4A) model. We're sorry to hear about the issues you've encountered with the subwoofer and connectivity issues. We strive to provide reliable, top-notch products that exceed our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-bluetooth-not-connecting--20153197795421#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Volume
Disappointing Performance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this system. I have to turn the volume up to 40 to get normal-ish sound. I cannot access the settings to do any adjustment and even though I have an LG tv, most of the features for configuration are inaccessible. It is not user friendly and unfortunately, did not come with a manual as it was open box. I can definitely see why this was returned.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Poor unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the audio is good, the volume is mediocre at best. It is not even as loud as the tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're not satisfied with the volume of your LG soundbar. I can imagine how frustrating it must be to have a great audio experience, but still feel like something is missing.
I want to acknowledge your concern and apologize for the disappointment. We understand that volume is a crucial aspect of a soundbar's performance, and we're committed to making it right.
I'd like to offer you a solution to improve the volume of your soundbar. We have a few options available, including a software update that can help boost the volume, or we can consider replacing the soundbar if the issue is with the hardware. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Cons mentioned:Compatibility
Not worth the aggrevation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor experience. Was tild it would worj with the TV i bought. First try couldn’t get it to work. Returned it. Got another one. Second one would work with the TV either. Call the company to triuble shoot and they were no help. Called the TV company to troubleshoot and they couldnt. Had to return and now just using the TV speakrs instead.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize for the poor experience you had with your external speaker purchase and the difficulty in getting it to work with your LG TV. We understand how frustrating this must have been, and we want to make things right. Please send us a private on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to help you with this. ^Dan
- Pros mentioned:Price
Cheap Soundbar equals Cheap Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this due to the great reviews and budget price. After using it for an hour just listening to a TV show, it was awful and sounded like a tin can. Adjusted all the settings to see if I could get some better outcome but it was awful regardless. Cannot recommend at all unless you just dont care about sound quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maxx. Thank you for taking the time to leave us feedback. We're sorry to hear that you are disappointed with the sound quality of the product you purchased, despite the budget price and the good reviews. We can understand your frustration after listening to it for an hour and finding that it sounds like a tin can. It can be disappointing to invest in something and not get the results we hoped for. We would like to help you with this, and to do that, we will ask you to send us a private message on Facebook or X (Twittter) and we will be more than happy to assist you. ^Dan
- Cons mentioned:Volume
Lori Cosper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product on March 13th and hooked it up to a new LG TV. 3 weeks later TV was on and all of a sudden the volume started blaring on high volume and then quit working!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. Thank you for taking the time to share your experience with the LG Soundbar (SN4A) model. We're sorry to hear about the malfunctioning of your unit. We want our customers to have the best possible experience with our products. Please visit this link for help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Terrible expericence
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So basically long story short, this box was missing an ac adapter. After getting home and realizing this i decided to call, was told no problem come in with the receipt and they’ll give me one as they “have plenty”. Come to find out going here for a second straight day, wasted my time because they don’t!!! My only options are now order one online (on my own) or return the item. Im sorry you have more important business to tend to than mine. Im done with this place. Terrible terrible experience. Won’t get me again I can promise you that
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for your feedback regarding your experience on your LG Soundbar (SN4A) model. We understand how disappointing it can be to discover that the AC adapter was missing from the box, especially after being assured that it would be provided when you contacted us. We aim to offer great service and ensure our customers have a smooth experience. To fix this, please contact Best Buy customer service at 888-237-8289 for immediate assistance. For more help, you can reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Volume
It wasn’t what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this to my father for Fathers day and to be honest it wasn’t what I had in mind. It was easy to connect and set up but after trying it out it - the speaker had less volume than the actual t.v that he has. I had to give it back because there was no point in having it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Vince! We appreciate your Soundbar review! Feedback just like yours is used by our development team to see how we can learn and improve. ^Ian
Very disappointing experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit came missing ALL accessories & called for help as I did want to keep it. The return was even worse as I was bounced from department to department 5 times. When I finally spoke to someone who spoke clear English she was able to get it resolved. Still waiting on a full refund after 2 weeks. Never was able to hook it up so I cant rate its performance. SAD state of affairs at Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thanks for sharing your experience with the LG Soundbar (SN4A) model. We understand that receiving a unit missing all accessories can be concerning. We're sorry you had trouble with the return process. We aim to give you a smooth and quick customer experience, but we didn't meet that in your case. It's good to hear that you found someone to help you and solve the problem. Your feedback is important to us as we keep working to make our processes better and offer great customer service. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
worked for about an hour - had to return it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took an act of god to get this soundbar to work with my 75" TCL Roku TV. The recommended connection is via HDMI ARC, that was the first issue - an HDMI cable is not provided. I did have a spare 4K/8K HDR cable that I used, regardless of the settings used, I couldn't get any sound, after extensive research online, and chatting with several Best Buy supposed tech experts - I stumbled over a TCL forum post that suggested to unplug the TV and hold the power button for 15 seconds and then plug the TV back in, finally got sound from the bar and the sub woofer. It worked for about an hour. The following day, turned the TV on and again no sound. Tried all of the same troubleshooting tips, including a different HDMI cable, no sound. I ended up returning it. I should have looked at the 1 and 2 star reviews, seems this is a prevailing issue. Look elsewhere for a soundbar, I would avoid this model at all costs
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Soundbar. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Defective after first use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a open box special thinking I was getting a good deal for a sound bar that I didn't need at the time. Finally fired it up a year and a couple months later and the sound cuts out after about 30 minutes of use I can turn it off turn it back on and the sound comes back but after 30 minutes it's diminished to about 40% max volume reading on Reddit this is a prevalent problem with LG sound bars and they're doing nothing about it unless it's within warranty when it sounds like a very common defect which should be recalled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be delighted to delve deeper into the cause of your LG UltraGear Monitor TV's audio cutting out. First, take a look at our LG Support page for some troubleshooting tips: https://rb.gy/9orhb. If you still need assistance, let's move to a private platform that supports back-and-forth conversation by sending us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the soundbar. We'll be more than glad to assist you! ~Rita
Not worth the price at all
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is literally the worse sound bar and subwoofer I have I owned. I have a cheap insignia sound bar and it’s way more reliable and sounds way better than this pricey item. Don’t waste your money. Disappointed in LG. Playing Bluetooth and it keeps disconnecting itself and changing to Opt. Also I am using opt because I had it plugged in via HMdI arc to my Tv and every time I change the source on the sound bar from hdmi(arc) to Bluetooth, my tv flashes before it changes. Like what. I’m mad I’m passed the time I can return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It means a lot to us that you took the time to communicate with us about your experience with your LG audio sound bar with wireless subwoofer. We're sorry to hear that the product didn't meet your overall needs. Your comments will surely not go unnoticed and will be considered for our future product developments. -Cazz
- Cons mentioned:Volume
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big fan of LG but this product, we’ve had it not even a month and the volume wasn’t even loud and we heard a weird beep and the speakers were blown
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Channel Soundbar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Horrid sound quality for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Vizio 2.1 that was around 7 years old. Thought it would be an upgrade. Plugged it in snd thought it was broken. Tried HDMI ARC and optical and with both the audio sounded tinny and horrible. Sounded like you took an old radio and added a subwoofer. Tried messing with the equalizrr to no effect. Plugged in the old soundbar and blew it out of the water. Turned right around and took it back, and got a Vizio 5.1 for not much more money. Way better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
- Cons mentioned:Volume
Sound Bar with little sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the affordable sound bar for the price. However was extremely disappointed with the low volume of sound. The TV speakers are actually louder and clearer than this unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Lg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the sound bar don’t know whether it’s the sound bars problem or the installation of it. I have the geek squad coming again on Monday. The sound from the bar is not syncing with the lips on the television. I have tried to reboot my modem, but it did not help. Hopefully they’ll be able to solve the problem on Monday.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hoping everything works out with your LG sound bar. We're sorry to hear about the inconvenience you've encountered in dealing with it. Should you need any assistance from us, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. -Cazz
Subwoofer dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer would not connect to the soundbar. The light on the subwoofer would flash green when plugged in and then turn solid green. After a second it starts indefinitely flashing red. The manual is 2 pages long and basically says "turn it off and on again lol". There's also basically no info about this setup online. Tried to troubleshoot it for a couple hours and its just not worth it. The soundbar itself sounds barely any different than the built in speakers for the LG C1. Probably would sound better if the subwoofer worked but here we are.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
What experts are saying
