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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 435 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 435 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love my fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. It’s plenty big and works just fine in our partially air conditioned garage. I did not get an ice maker so I have full space and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new LG fridge looks great and works perfectly. Modern clean design very sharp!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy it’s quite and efficient Was just the right size

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello! It means the world to us that you and your family are able to enjoy the LG - 20.2 Cu. Ft. Top-Freezer Refrigerator and all of the amazing features it possesses! Customer experience and satisfaction are our top priorities, and your comment reaffirms that. ~Rita LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and efficient delivery service. No freezer light and refrigerator light just adequate. Quiet operation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Delivery job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love ❤️ our new refrigerator. It was delivered right on time as promised and they had it working in about 15 minutes Great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my new refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge keeps my food really cool and thanks to the worker he recommended this fridge

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The fridge is very spacious; I can fit lots of items even bulky foods and continue it;

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge perfect for our needs...ample fridge and freezer space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 20.2 CuFt Top Freezer Install

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assitance with product selection, shipping, removal of old refregerator and installation of new refrigerator was high quality. They cleaned up and were very careful not to damage anything. They explained how to use and set it up to standard settings and explained to wait 24 hours before adjusting

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly LG

  • Rated 5 out of 5 stars

    My refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a refrigerator without the ice and water dispensers because I never use them. It took a lot of place in the freezer for nothing. I am very happy with a regular refrigerator, I have enough place to put everything I buy, I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge door is lower than most fridge doors to make room for a larger freezer, so you have to bend a bit to see inside. Changing the door direction wasn't very easy, and the bottom stabilizer doesn't move to the other side of the fridge, so it wobbles. The fridge compartments on the door are lacking. Otherwise, it works fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TOP FREEZER REFRIGERATOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator, freezer and fridge keep food fresh and usable for a long period.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price I paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the fridge does its job and is holding up. You will regret not getting a freezer with a larger space to store food though. Ask yourself do you want to pay for an expensive refrigerator that’s “just ok?” If yes, then yeah buy this fridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware-Severe Delivery Delay,Faulty Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer Beware. I purchased this fridge from Best Buy on February 10th with a promised delivery date of Saturday March 4th. The morning of the delivery appointment after confirming the appointment just 40 minutes earlier, Best Buy called to cancel & told me they couldn't deliver the fridge for another 4 weeks! After a long delay, the fridge was finally delivered by Best Buy on April 5th;. Then, on Nov 7th, only 7 months later, it completely broke down. The control panel stopped working (non-responsive with 3 dots lit up but won't adjust) and the temperature in the fridge is warm. I tried to contact Best Buy for assistance on Nov 8th & instead of helping me they attempted to sell me Geek Squad coverage. Next I contacted LG to try to get the item repaired under warranty which has been a nightmare. LG lost my original repair request on Nov 8 so I called back Nov 13 to file another repair request. They told me someone in their service network would pick up the repair. A week later I received notification of a Nov 28 appointment with a tech by the name of Jason. This tech was a no-show.... Over the 28th and 29th he texted excuses that the van broke and his mom was in the hospital and then he no longer responded. I called LG again Nov 30 and LG said another technician would pick up the repair. I requested a call from an LG manager regarding the no-show tech and never got a call. Meanwhile, another servicer picked up the job with a scheduled appointment on Dec 6. Again, we waited for someone and nobody ever came. The new servicer is now saying they didn’t have a needed part with no ETA. Meanwhile, LG has been sending text notifications over the last 5 weeks that parts have been ordered yet there are no parts and no repair. It is now December 18th and the LG fridge I purchased from Best Buy has been broken for 6 weeks and I can not get it fixed under warranty. Best Buy corporate office knows about this issue and has flatly refused to do anything to help resolve it. So far I've lost 3 workdays waiting around for repairmen that never showed along with $500 worth of Thanksgiving groceries. DO NOT ORDER APPLIANCES w/ BEST BUY. Furthermore, DO NOT PURCHASE THIS BRAND or MODEL! Save yourself the time, money, and frustration. Go somewhere else.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate your commitment to providing detailed and constructive feedback regarding your experience with the LG Refrigerator (LTCS20020W) model. The appliance's delivery delay and subsequent breakdown, compounded by the difficulties encountered while seeking assistance, are deeply concerning. Please know we strive to provide reliable, high-quality products, and excellent customer service to ensure our customers have a seamless and hassle-free experience. Unfortunately, we are falling short of your case. We would like to make things right. Please reach out to us on social media @LGUSSupport so we can help you further. We hope to serve you and regain your trust in our products and services. ^Juvy LG

  • Rated 4 out of 5 stars

    Basic refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We miss the small storage compartment our old fridge had but otherwise a nice refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANKFUL FOR THE LARGE FREEZER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love you fridge. Much more freezer space than my old whirlpool. The reason I bought this LG.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for the lovel! We’re so glad that you are enjoying the LG - 20.2 Cu. Ft. Top-Freezer Refrigerator's amazing features. We place customer experience and satisfaction as our top priorities, and your feedback reaffirms the hard work we put in every day. Thank you for choosing LG for your kitchen! ~Rita LG

  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Quiet, roomy, and consistant temps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable price compared to a lot of others the same size. Plenty of room and storage options inside the refrigerator. We rarely use ice so there's quite a bit more space in the freezer without the ice maker. It is very quiet and seals well. It works as well or better than advertised. The front has a smooth surface so it's easier to clean. Not so excited that the front is curved so if you use magnets to hold things on it they might sit funny. The curved front will deter "clutter". We have limited space so a lot of bells and whistles don't come on a refrigerator this size. All things considered we are pleased with it. The delivery also went well, they were here at the first part of heir four hour window, had it inside, hauled the old one out to the driveway, and were gone in less than twenty minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    A Fridge For Any Kitchen

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Top freezer fridge. Enough space for a family of 4/5, Settings are simple, freezes quietly, cools perfectly. A simple stylistic piece that looks good in any kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator for a great price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this LG as a drink and overflow fridge for our garage. It seems well built as refrigerators go. The glass shelves are nicer (to me) than the wire shelves with a lot of comparably priced models. The handleless design works well for our space. I did have to change the doors from left open to right. The instructions to do that were very straight-forward. I did have to lift and prop uo the front of the fridge to reverse the open of the refrigerator door but it's really not that heavy. The unit is very quiet and does a great job keeping everything cold. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product probably the best frig i have ever had. Lots of lighting so u can see everything. large storage are on doors for juice and milk... humidity controlled storage bins . great long shelves. holds lots of stuff

    I would recommend this to a friend