Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, suitable size, quiet operation, and ample capacity. Many appreciate its ability to maintain appropriate temperatures and its modern design. However, some customers have noted that the internal lighting could be improved, and a few have mentioned the absence of an ice maker.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance, Size
Good size for a smaller space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size for a smaller space. Works well but needs an ice maker.
I would recommend this to a friend Freezer does not freeze. Done after 2.5yrs.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to think we got a lemon. After a year, the freezer was noticeably not working in intervals. As in -- ice cream is soup, frozen foods thawed... but then it would refreeze. We had Geek Squad coverage through Best Buy but they'd send an outside person who charged $150 just for a diagnostic visit ... with no promise of problem being covered. So we lived with it. Bought YoLink thermometers to keep in the freezer and saw what is happening: temp fluctuates between negative temps up to 20's (or much higher -- see picture) in 8 hr. cycles. Humidity does the same from 40% up to almost 90%. While we essentially just ditched using the freezer, it has now become a problem because it is now icing over completely (including the walls) and then we are finding water filling the bottom, which then freezes, then melts, etc. Done chipping it out. We've done a number of resets only to have it happen again and again within a week. Finally had enough and are deciding to replace it. Complete failure of a refrigerator, and a waste of $800.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing the details of your experience with the LG Refrigerator (LTCS20020B) model. We understand your concern, especially after dealing with such an inconsistent freezer performance and the ongoing issues despite having coverage. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. Since you've already tried resets and are experiencing consistent issues, we recommend that a professional technician inspect the defrost components and check for any malfunctions.
In addition, the water pooling and refreezing could indicate a blocked defrost drain, which is causing the water to collect and freeze inside the unit.
We want to help you get this resolved, especially since your appliance is still under warranty. Please send us a private message on social media @LGUSSupport with the details of your situation, and we’ll help coordinate the next steps, whether that’s a service visit or exploring replacement options if necessary.
We truly appreciate your patience, and we're committed to ensuring we assist you through this process. ^Juvy
Good mid-range fridge/freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve heard LG products have come along way in the past compared to Samsung, so far it is robust fridge, and it has I’ve heard some guarantees and reliability from LG. I’ve also heard that a bunch of their home appliances are now quite durable for the past five or 10 years, meaning it’s a major design change. Expect this will be solid.
I would recommend this to a friend- Pros mentioned:Overall performance
I love my new refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge keeps my food really cool and thanks to the worker he recommended this fridge
I would recommend this to a friend - Pros mentioned:Overall performance
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We finally had to breakdown and get a new fridge. We chose this one and so far it has been great. It cools very quickly, keeps our foods frozen in the freezer and was a good buy for the price.
I would recommend this to a friend Magnets do stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My LTCS20020S in stainless steel does hold kitchen magnets. Perhaps others did not remove the protective plastic wrap during installation. See photo.
I would recommend this to a friendBest buy, best service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to buy i looked on line went to my local stored showed them what i wanted and i had it home next day!!! Its spacious, great lighning when u open the door and its just the right size all my appliances are gonna become LG. I love it.
I would recommend this to a friendLG refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well no frost. Short cord thou about 2 or 3 feet.
I would recommend this to a friend- Pros mentioned:Capacity
LG fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The fridge is very spacious; I can fit lots of items even bulky foods and continue it;
I would recommend this to a friend - Pros mentioned:Overall performance
Cool Love at First Sight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy to look for a backup refrigerator. When I saw this one, it was Love at First Sight!! Great product for a reasonable price.
I would recommend this to a friend New kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator looks like it will be a great fit fot the new kitchen.
I would recommend this to a friendBrand response from LGAnswers
Posted .Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
For The Win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator for holiday "overflow" and additional storage. If you're looking for a stylish, reliable, and budget-friendly fridge, this one is a total win! I highly recommend it!
I would recommend this to a friend- Pros mentioned:Overall performance
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator,it works well without noise.
I would recommend this to a friend LG 20.2 CuFt Top Freezer Install
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The assitance with product selection, shipping, removal of old refregerator and installation of new refrigerator was high quality. They cleaned up and were very careful not to damage anything. They explained how to use and set it up to standard settings and explained to wait 24 hours before adjusting
I would recommend this to a friendBrand response from LGAnswers
Posted .It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
- Pros mentioned:Capacity
Great buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge perfect for our needs...ample fridge and freezer space
I would recommend this to a friend - Pros mentioned:Overall performance
Best refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, I have had no issues since buying it.
I would recommend this to a friend - Pros mentioned:Overall performance
MY LG REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad and satisfied with the LG refrigerator. I meets my needs.
I would recommend this to a friendBrand response from LGAnswers
Posted .We’re glad that you enjoyed your LG Refrigerator! Feedback like yours is valued by every team member here and it gives us motivation to continue developing our products and services. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our please to assist you. ^Jolly
- Pros mentioned:Overall performance
Good!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! The freezer is a little bit small for my liking but it’s for a rental property so I suppose it’ll work! Easy set up and functions well so far! I’ve had it for 6 months and no complaints at this time.
I would recommend this to a friend - Pros mentioned:Temperature control
My Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I eloved this fridge its way colder than the one we previously had and has even colder setting which is great.
I would recommend this to a friend - Pros mentioned:Capacity
Good size refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space in this refrigerator. However, a little disappointed that there is no light in the freezer.
I would recommend this to a friend
