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Customer reviews

Rating 4.5 out of 5 stars with 270 reviews

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89%
would recommend
to a friend
Page 1 Showing 1-20 of 270 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG fridge

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    Posted .

    Love the versatility and ease of organizing this spacious refrigerator. Very well lit inside, easy to maintain stainless finish and very quiet

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Lg fridge review

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    Posted .
    Owned for 2 weeks when reviewed.

    I like the counter depth aspect i love the blackstainless steel which will match all the new appliance we bought for kitchen remodel. I wish the water/ice dispenser lit up more we can see where to push the buttons and unfortunately you do loose more space in the freezer than i realized the main door seems to shut rather hard...my overall so far is its a very good refrigerator just needs some tweeks..we bought this model because it has the beverage drawer which we had in our previous fridge and loved. The sliding seperators in the beverage door move too much i wish they locked in place

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Good Fridge, Ice Maker not so much

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    Posted .
    Owned for 1 week when reviewed.

    From the standpoint of a refrigerator/freezer it is great. From an ice maker not so much. This LG refrigerator replaced an LG refrigerator that I was very happy with until it croaked. Not sure how old that one was as it was included when we bought the house 1 year ago. The old one made great ice, just not enough of it when we had guests. Since the new one had two ice makers, I thought it would be good for get-togethers. Really didn't know what "craft" ice was until I got the fridge. If you don't use ice very often this may not be an issue for you. For me, I use it every day. I drink about 4 LARGE glasses of Ice Tea and water every day. My complaint is the upper ice maker. The cubes are tiny. My guess is about 1/3 the size the previous LG fridge had. You can put 2-3 inches of them in a glass with a cold drink (from fridge) and they will all be melted in 10-15 minutes. It needs to be called a "Drink Diluter" rather than an Ice Maker. Yes, I know I can use the craft ice (ice balls about 2" in diameter). Since it only produces 3 (or 6) in 18-30 hours, I would be using more than can it can produce. Which segue's into the Fridge complaint. Only one about the fridge itself, the lower shelf on left door. It is not as deep as the two above it. Can't put much in it. The only reason I can see that this was done, was for aesthetics so the front edge of the 3 shelves all line up. I measured and you can put one of the upper shelves in that spot. Hopefully I can find a parts manual online and order one of the upper shelves. FYI - I've had it only 2 weeks and it doesn't make ANY ice for first 2-3 days.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Doors, Drawers

    Rated 5 out of 5 stars

    Beautiful and Well-Thought Design

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    Posted .
    Owned for less than 1 week when reviewed.

    This refrigerator is quiet, makes great ice cubes and craft ice (spheres!). The outer door is great for those items we use often, but saves money because we're not opening the entire refrigerator door. The full conversion drawer is an amazing feature; we haven't tried using it as a freezer yet, but so far as a deli drawer it has been great. The size was a huge factor for us, as we were limited on hight and width. This cabinet depth refrigerator doesn't stick out as much as our previous fridge, so it looks much better. The black brushed chrome is beautiful and doesn't show finger prints. So far, we have been thrilled with this purchase and would highly recommend it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    We love it!

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    Posted .
    Owned for 2 weeks when reviewed.

    We've only had this LG refrigerator for a few weeks, but we love it! We previously had a side by side and this French door design has so much more space. The door in door is so convenient for go to items. And the most exciting part is the slow melt ice cubes. We call the deathstar ice cubes. So fun!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Horrible service

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    Posted .
    Owned for 3 weeks when reviewed.

    I bought the newest model of this refrigerator back in December. 2 days after delivery, the door wouldn’t open. They sent me somebody to fix it and 1 week later, it stopped dispensing water and ice. I requested an exchange and I never got contacted EVER by Best Buy about my exchange. Finally, in March. I physically visited the store and they told me that they didn’t have any other to replace it so I had to settle for this older model. By the way, upon delivery, they damaged my gate with their truck. Now waiting for insurance claim to go through so I can fix it

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design, Drawers

    Rated 5 out of 5 stars

    So many features I love

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    Posted .
    Owned for 3 weeks when reviewed.

    I love the counter depth it gives 4 inches of floor space back to our kitchen. So many features i love. Door w/I a door. Energy saver for most frequently used items. Craft ice, extra freezer space with conversion drawer, consistent temp, black steel color very sleek and easy to keep clean.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Drawers

    Rated 4 out of 5 stars

    What a dream!

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    Posted .
    Owned for 1 week when reviewed.

    What a dream! We were a little leery of a higher priced appliance, but boy, it does NOT disappoint! The space is tremendous and it seems way more spacious than we expected, especially for a counter-depth fridge! I love the drawer that can be used for anything from chilling beverages, to an extra freezer space! So versatile. Plus, it is nice to have different options for water amounts to fill your cup! Love the door in door, which allows access to more frequently used items like creamer and almond milk, and...it has a little “beep” that goes off after the doors are left open for too long! Helpful and attractive!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Drawers, Features

    Rated 5 out of 5 stars

    Cutting Edge Appliance

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    Posted .
    Owned for 6 months when reviewed.

    I have never owned a better refrigerator! Space, convenience, looks, cost, features and practicality best describes this refrigerator! My relatives and friends love the round ice cubes and I love the 2 drawers 1 of which is totally adjustable, temperature wise to suit your use. The fore in fore feature is really practical and the technical features make it an ideal appliance!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Doors

    Rated 5 out of 5 stars

    Best Fridge ever...

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    Posted .
    Owned for 1 month when reviewed.

    ...and here’s why. The inside is arranged so that you can open just one door and get to that side’s veggie drawer, most others you have to open both doors. The right side door has an outer door that opens and allows access to that door contents without having to open the main door, so no cold comes out and super handy (creamer, milk, anything). It has two ice makers, one makes craft ice, more than cool it’s super functional. Easy to change water filter. Counter depth option. Oh, and the middle drawer is for - whatever, cheese, sandwich meat, steaks, and can also be easily set to be a freezer drawer, increasing the freezer capacity when needed. What?! But wait, it also has wifi and is a smart machine. On the downside, it won’t make pancakes or do the laundry.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Features

    Rated 4 out of 5 stars

    The 2nd was better than the 1st.

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    Posted .
    Owned for 1 week when reviewed.

    Ordered the LG 22.5 because of the size, counter depth and all of the bells and whistles. Ordered online and it was delivered 3 days after purchase. Delivery man slightly dented the door while putting it in place. Plugged it in and worked for about 5 hours and then everything shut down. Something about the coolant leaking. All of my food was spoiled. Went into Best Buy the next day to have them resolve the issue. The new fridge could not be delivered for 5 more days. We finally got the 2nd fridge delivered and we love it. So far all systems are go. Love the door in door feature and the craft ice. It's a very nice looking fridge. It's been 5 days and so far so good. Fingers crossed!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Features

    Rated 5 out of 5 stars

    Adjusting to Change

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    Posted .
    Owned for 1 month when reviewed.

    I Love my new LG Refrigerator even though it’s a lot smaller on the inside. I’m adjusting to the new space and enjoying the features.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Compressor broke down at 2 month use

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    Posted .
    Owned for 3 months when reviewed.

    I bought this refrigerator in November 2020. It started giving me a problem with ice making and cooling in January, even less than 2 months. Then it completely stopped working on 2/7/2021. I had to throw so much food on Super Bowl Sunday morning. The CL E error code is related to a compressor issue. The part is not even available for 2 months. I requested a replacement. I didn’t want to deal with the repair since it is definitely a lemon with a major defect. This appliance is not reliable. It will give the same problem over and over even with the replacement of the compressor. Who wants to exchange a compressor at a brand new $4000 worth refrigerator?! Best Buy doesn’t want to do anything for a customer since their 15 day return period is over and I didn’t buy their Geek Squad protection. LG’s replacement or reimbursement process takes up to 6 weeks. The approval is not even guaranteed. They may attempt to repair first. I have already lived without a refrigerator for a month and now unsure how long I have to live without a refrigerator.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Butter beware

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    Posted .
    Owned for 1 month when reviewed.

    Ordered in March, delivered in April and I'm writing this in May. Was excited to recieve this and wanted to wait to write the review after 6 months but here's why I'm only giving 3 stars. After having it for a month: the refrigerator starts making LOUD buzzing noises off and on which are annoying. Since it's over a month, we had to contact LG since no YouTube videos helped since our issues. We are still waiting to hear back on a date for them to fix this refrigerator. Second issue is the craft ice. The craft ice doesn't make pretty cubes. They ALL have those flat bottoms and take forever to make. Lastly, the dividers in the bottom drawers should "lock" into place. Instead, they slide everywhere which is fine but the ability to lock them into place would be so much better. We use the dividers to divide our frozen vegetables and meats... It's a pain when they slide crooked or don't lock because our items slide all over the place so we find them to be useless. Overall a good refrigerator but after 6 weeks with it installed and having issues, I'm not a happy camper.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Happy with our newest LG

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    Posted .

    Downsized to counter depth after 25 years, I lost quite a bit of cu feet but the exchange of size was well worth it with this LG. I had a bit of adjustment with the Space, shelf height, freezer size but everything is good now, love the water dispeser area, no small catch that fills with water, no sloppy spillage, ice good size plusextra ice maker in freezer it dispenses golf ball size cubes, not necessary, a novelty. The double door was what sold me, I love the fact that I can open a small area for immediate items in door without exposing the refrigerator to lose all cold air and it's also esily accessible if you open full door. The middle drawer can be converted to a full freezer if you wish from a delu/beverage drawer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG counter depth door in door refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    We have only had this refrigerator two weeks, but so far we love it! Love the counter depth. Love the craft ice maker and the door in door option. It is a beautiful appliance. We purchased all new LG appliances and Due to demand, it wasn’t delivered until all appliances were available!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Best fridge ever!

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    Posted .
    Owned for 3 weeks when reviewed.

    Love this refrigerator and all the features! The ice is fantastic! Love the door in door feature!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    An excellent product worth its price.

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    Posted .
    Owned for 1 week when reviewed.

    Our prior refrige started to fail. We bought this French (5-)door LG. It's hard to imagine how we could exist without the features of this product. Simple things like getting water, My 20oz water bottle easily fits underneath the water/ ice dispenser without having to put it at an angle (and spill) to fill. The middle drawer that we use for snacks is large enough so we can see all the different cheeses, and lunch meet at a glance and it has easy to adjust temperatures for meats or to use as a wine chiller. The door-in-a-door makes it quick to open and get my morning coffee creamer and butter without having to open the entire refrigerator. And there are two ice makers, one in the door and one in the freezer that makes unique golf-size crystal-clear ice balls. The freezer is huge. This is a great value and an excellent product.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome fridge and great delivery service!!!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    The best and most expensive fridge I ever purchased! My old Kenmore gave up after 8years and I couldn’t be more happier with this one! I believe it has a 10 year warranty for the compressor which is better than the 1 year warranty I got for my Kenmore. We have the counter depth model and it really provides a lot of room for big bulky items from Costco. The middle drawer is perfectly convenient for snacks for the kids and wine bottles too and we’ve easily converted it to a freezer when needed. Also the craft ice has become quite the popular item in my household - we use it everyday I’m scared we can’t live without it now! Lastly, Best Buy delivered my new fridge in less than 2 days after purchasing it online which was super convenient. The delivery service, installation, and removal was flawless and very well handled. Overall an impressive fridge with the LG piece of mind!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Bougieee fridge

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    Posted .
    Owned for 1 month when reviewed.

    This is fridge is hands down the best fridge I’ve used. The ice balls (guest will be surprise it’s from your fridge). The middle draw is very handy and save room for your main compartment. Have to go with the black stainless steel. One thing is that I didn’t realize the scratch I had on the top right of the LG logo, it’s noticeable (I got the black stainless steel). Double check when they deliver. The people that deliver could not get the box through the door so they had to take it out the box. Also the bottom of the fridge had a plastic damage. Double check your fridge!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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