Customers appreciate the refrigerator's innovative features such as the craft ice maker and the convertible drawer. They also value its spaciousness, counter depth, and sleek design. However, some customers have expressed concerns about the water taste, noise, and the delay in delivery.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 539 reviews
Rated 5 out of 5 stars
Great fridge!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fridge. Perfect size. Filter works well.id recommend it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We did a lot of research before purchasing this particular model. It looks outstanding in our kitchen. The Thin Q app controls many excellent features, and the craft ice is a wow factor for our guests. The quick open door is a great feature and convenience. I Highly recommend—this LG product.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far I LOVE this appliance. The door in door, the dispenser, the middle draw - choose what you want to do with it. I choose countertop size, great as it’s just me and my husband and it does not stick out as much (plus we moved our old fridge outside). Nothing not to like
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far we like it very much. The side door storage is a bit narrow. Otherwise we are happy so far. The craft ice looks great. Makes just several a day but it’s all fine so far.
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far this refrigerator has been great. The only issue is when we dont use the ice maker it clumps up. We don't feel that is anything to do with the function of the freezer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Customer service was excellent and the representive was knowledgeable and pleasant to work with. The refrigerator is more than what we expected value wise and the wife totally loves it.
I would recommend this to a friend
Brand response from LGAnswers
Posted .
We truly appreciate your support, and we are grateful when our valued customers like you take the time to leave positive reviews, as this helps us to attract more customers and increases our reputation. We hope to see you again soon! ~Tanisha
Pros mentioned:
Craft ice
Cons mentioned:
Shelf space
Rated 3 out of 5 stars
No space not recommended
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pretty looking but storage space isn’t good at all would not recommend only pro is the craft ice
No, I would not recommend this to a friend
Pros mentioned:
Size
Rated 5 out of 5 stars
LG Rocks
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent refrigerator for the smaller spaces. The on the door ice and water are fantastic. Love the versatile middle drawer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the counter depth it gives 4 inches of floor space back to our kitchen.
So many features i love. Door w/I a door. Energy saver for most frequently used items. Craft ice, extra freezer space with conversion drawer, consistent temp, black steel color very sleek and easy to keep clean.
I would recommend this to a friend
Pros mentioned:
Craft ice
Rated 5 out of 5 stars
Party Drawer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife LOVES this refrigerator.
She calls the middle door "the party drawer" - that's where all the beer goes. As a bonus, it makes craft ice for my whiskey. Good job LG!
This reviewer received promo considerations or sweepstakes entry for writing a review.
From the standpoint of a refrigerator/freezer it is great.
From an ice maker not so much.
This LG refrigerator replaced an LG refrigerator that I was very happy with until it croaked.
Not sure how old that one was as it was included when we bought the house 1 year ago.
The old one made great ice, just not enough of it when we had guests.
Since the new one had two ice makers, I thought it would be good for get-togethers.
Really didn't know what "craft" ice was until I got the fridge.
If you don't use ice very often this may not be an issue for you.
For me, I use it every day.
I drink about 4 LARGE glasses of Ice Tea and water every day.
My complaint is the upper ice maker.
The cubes are tiny. My guess is about 1/3 the size the previous LG fridge had.
You can put 2-3 inches of them in a glass with a cold drink (from fridge) and they will all be melted in 10-15 minutes.
It needs to be called a "Drink Diluter" rather than an Ice Maker.
Yes, I know I can use the craft ice (ice balls about 2" in diameter).
Since it only produces 3 (or 6) in 18-30 hours, I would be using more than can it can produce.
Which segue's into the Fridge complaint.
Only one about the fridge itself, the lower shelf on left door.
It is not as deep as the two above it. Can't put much in it.
The only reason I can see that this was done, was for aesthetics so the front edge of the 3 shelves all line up.
I measured and you can put one of the upper shelves in that spot.
Hopefully I can find a parts manual online and order one of the upper shelves.
FYI - I've had it only 2 weeks and it doesn't make ANY ice for first 2-3 days.
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Pros mentioned:
Craft ice
Rated 2 out of 5 stars
Missed The Mark
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fridge is poor quality.
Ice machine in the door works inconsistent. To the point where the entire water/ice function is disabled because of the error.
For the price you would think you are "paying for what you get," but it is likely one would be better off with a lower priced fridge for the same functionality. Gets the 2nd start for the craft ice feature but the rest is extremely disappointing.
Sadly it has the potential but LG gave zero care for quality.
No, I would not recommend this to a friend
Pros mentioned:
Size
Rated 3 out of 5 stars
LG counter depth refrigerator
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a good refrigerator. Sleek design and counter fit looks nice in the kitchen.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my new French Door Refrigerator. It is roomy and has so many incredible features! One of those stand-out features is the temperature-adjustable center drawer, perfect when entertaining and being able to set to chill wine.
I would recommend this to a friend
Brand response from LGAnswers
Posted .
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. T