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Customer Ratings & Reviews

Your price for this item is $3,999.99
The comparable value price is $4,699.99

Customer reviews

Rating 4.5 out of 5 stars with 330 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice, particularly its Craft Ice feature and sleek design. Many appreciate the refrigerator's overall performance, the convenient Door-in-Door feature, and the ample internal space. While the vast majority of reviews are positive, a few customers have reported concerns regarding temperature regulation and compressor issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 330 reviews
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Lg refrigerator! Salesman was able to answer all questions and offered all opportunities for the best savings! Delivered promptly and set up professionally!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Gorgeous refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful frig. I love the ice makers. Great purchase. I just can’t get the water to stop at the set levels. Couldn’t find instructions for that issue.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    I love my new refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this refrigerator looks in my kitchen it has all the space I need and I love the way it's divided inside. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator and I love that it makes three different kinds of ice I love how I don’t even have to wash it off. I just wipe it off and it stays so pretty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lg fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 1.5 years of purchase getting a FF E error on the panel. Water and ice dispenser does not work when error pops up. Have to inplug and plug in every so often. Too new to be having this. Other than that a decent quality fridge

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE BEST FRIDGE ON EARTH!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge IS THE BEST! The round ice are really useful. Great looking and wonderful performance. I could not be more happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had it long, but aside from the fact that the craft ice balls aren’t truly round, it seems to be a great fridge. Quiet and cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to our appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I was a little nervous about getting an LG with the compressor issues they had, but things are working great so far. Really love the craft ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I'm happy with my purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for 3 weeks. My fiance picked this refrigerator and i'm so happy she did!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    #Adultingatitsfinest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. The perfect combination of function and form with great features.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    I love this Refrigerator!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this refrigerator! The craft ice is an added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love it! Craft ice is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Had a bit of buyers remorse for a week since price was around $3,200- $3,500 . But now we are absolutely in love with it. We specifically love the craft ice

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Lasted 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is no doubt "fancy" looking and has so many nice features. We bought this fridge in August 2021 and now its August 2023 and we are discussing options with LG for replacement/refund. The craft ice was a big hit in our house. I loved the full convert drawer and the fact it measured out how many ounces of water to put in your cup. Everything was great until the compressor failed a month ago. The repair man tried fixing it (coming out 5 times over a months time). The amount of money that this refrigerator costs - it should last a lot longer than 2 years. The 1st sign we had was that the ice makers stopped working. Then our freezer wasn't freezing. Then the refrigerator part wasn't cooling enough. My brother-in-law bought this same refrigerator after we bought ours and he had the exact same problem when his was only a year old. I struggled between a 1 and 2 star rating because it was a great fridge while it worked. But ultimately gave it a 1 star for only lasting 2 years.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Heather! Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Counter-Depth Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks again best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my appliance that I buy from Best buy thay are working great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! My only regret is that I didn’t purchase it sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Talking point

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG refrigerator, it's the perfect fit for us. It's sleek and adds so much to our kitchen. Every one of our guests comment on how nice it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg refrigerator review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great so far and very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. We had a similar one in our old house that we recently sold and the old refrigerator went with the house. We were able to purchase a very similar one for our new house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent all around fridge, looks amazing in my kitchen i love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beloved refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the function of ice hockey and ice smoothies. The refrigerator is strong and the cooling effect is very easy to use. I like to recommend it to people in need

    I would recommend this to a friend
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