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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 381 reviews

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Rating by feature

  • Quality

    Rating 2.4 out of 5 stars

  • Value

    Rating 2.4 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, counter depth design, and ample storage space of the 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator. Many appreciate the convenience of the middle drawer and the black stainless steel finish. However, some users have experienced issues with the compressor failing prematurely, the ice maker being small, and the warranty not being honored by LG.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 381 reviews
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Counter depth fridge thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 10 days, definitely thumbs up on the LG fridge. Though counter depth, actually bigger than expected. Like being able to see and reach everything easily. Water convenience is nice, but learned to get ice before water (else splashing mess.) BB delivery guys were great. Tight fit but they did it.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not be happier with this fridge. It has lots of room and I love that the ice maker doesn't take up space.

    I would recommend this to a friend
  • Pros mentioned:
    Black stainless

    Rated 5 out of 5 stars

    Great Cabinet Depth Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG makes a very impressive cabinet depth refrigerator. We really like the new black stainless which makes it very easy to keep clean. The ice maker in the door saves space on the inside for storage. Great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and very efficient refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator is not only a handsome appliance, but the disposition of space is extremely efficient. The counter depth provides shelves that allow you to see at a glance everything that is inside. It has a "fold back" shelf that permits storage of extra tall bottles, items that don't fit in the door compartment. Also, the "custom" chill drawer is perfect for storing beverages, as well as deli items which might need cooler temperatures. And the freezer has 3 "layered" compartments which also permit more accessible storage of items. The water and ice compartments on the door are also very convenient. The only difficulty I found was that the door hinges went further back on the body of the appliance which required some alteration of the cabinet above in order to assure that the appliance did indeed fit "counter depth". Measure carefully before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I dropped down one cuft from my previous fridge, this one almost seems bigger than the previous one. Still getting used to the bottom freezer from my side-by-side, but everything fit and the two slide drawers help with organization.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great refigerator, very quiet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our new refrigerator. It provides easy access by way of French doors and two drawers. It is extremely quiet and has performed flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    excellent refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had some reservations in getting a counter style but space in new home dictated. EXTREMELY PLEASED- more spacious and convenient that revious

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the middle drawer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it is a small refrigerator and doesn't make a lot of ice. I had a side by side counterdepth KitchenAide refrigerator before and it seemed bigger. And I never ran out of ice, which I do frequently now. But overall, I'm satisfied. Not ecstatic, but satisfied enough, although I do not understand why a counterdepth costs so much more than a regular size. I would have preferred a regular size but it wouldn't fit. I said yes to recommending it, but with these caveats. .

    I would recommend this to a friend
  • Cons mentioned:
    Compressor, Ice maker

    Rated 1 out of 5 stars

    LG fridge are very poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge a little bit over 2 yrs ago (End 2018) and it has been a nightmare. 1.- Within the first year the water dispenser started leaking and it had to be replaced! 2.- 2.5 years later the compressor, evaporator went bad. the whole unit stop cooling and freezing!!! Technician mentioned these LG fridges have been very defective and they are pretty much replacing all the parts. DO NOT BUY IT! SAVE SOME HEADACHE!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Best Purchase Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me admit that we bought a floor model LG as the brand new model was beyond our budget and boy did we get lucky. This is a fabulously smart user friendly design - water and ice dispenser that fits tall glasses and water bottles, large pull out drawer for meats, cheeses and everyday lunch items and easy reach level double doors for everything else! With a zero temp bottom drawer freezer I am in heaven. But the best part is that all my fruits and vegetables last so much longer in this refrigerator due to the air circulation. It is definitely worth the price but if you find it on sale or a floor model, snap it up. You'll be very happy you did.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Great fridge! High quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth gives it a sleek look and it is not bulky. LED lighting is bright and works quietly. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would not change anything about this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG design, features and charcoal stainless steel finish is perfect for my needs. The interior space of this counter top model is awesome! The mid drawer is not only functional and convenient it frees up space in the French door area.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ample storage in refrigerator, but I’m still adjusting to the lower freezer that doesn’t seem as accessible or roomy as my previous side-by-side unit. Attractive in the SS, and very pleased that I purchased an LG.

    I would recommend this to a friend
  • Cons mentioned:
    Poor customer service

    Rated 4 out of 5 stars

    Terrible customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the refrigerator but the customer service for LG is terrible. Probably wouldn't rebuy because of that

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Black Stainless is very sharp and well designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits a space that was limited extremely well . The ice cubes are smaller and cubed great for drinks . Temperatures are easily monitored and adjusted if needed . Cons smaller freezer capacity and limited ice cube storage . Milk or other heavier items stored in the door cause the door to swing wide open after opening .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my new refrigerator about a month now. I love it! It took me a few days to become adjusted to the French doors but I love how the drawer, the interior of the refrigerator, and the bottom freezer are perfect for me.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, we love this refrigerator, for a counter depth refrigerator it has plenty of room and the ice cube maker and dink drawer work perfect, the thermometer is spot on nothing negative to say.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful looking product , great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have scored this a 5 but there is some frost on the upper front left door by the icemaker that we need to have serviced. Service call 2 weeks out which isn't horrible - glad its not a major issue.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Love this Fridge!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the refrigerator for about a month now, very satisfied with the purchase! It is very quiet & I love all the features, especially the door alarm!!! Worth every penny!!!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    By far the best refrigerator that i have purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this refrigerator black chrome, funtions are friendly user very sensitive and convenience designs....quite extremely quite....love love love. What else can i say....right bang for the bucks....

    I would recommend this to a friend
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