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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 766 reviews
  • Rated 4 out of 5 stars

    LG counter depth refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has more useable space than I expected. It is well lit and well designed. My only negative is that the left front door does not stay opened when I need it to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor design and craft ice maker malfunctions

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking refrigerator but the only reason we bought this refrigerator was that it was the only model that would fit into our cut out space and we wanted a black stainless steel refrigerator to match our other appliances. We have had a LOT of issues with the craft ice maker and the control panel on the refrigerator door. You can't turn off this refrigerator without unplugging it. There is no turn off switch. The controls to reset the craft icemaker are also very hard to get to. There are also multiple trays in the freezer that make the freezer space very inefficient. I would not buy this product again if I had it to do over again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nice Refrigerator seems to be well-built with lots of drawers. Disappointed that the Ice maker is not connected, as was agreed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good counter-depth fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and has worked well for almost a year now. The craft ice cubes are very slow to make though and if you don't need counter depth, I'd go with the standard model as there's not a ton of fridge space with a family of 3.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Kitchen Appliances from LG are horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Sucks! Plain and simple as far as their kitchen appliances and customer (lack there of) service goes. Just outfitted my kitchen with a complete set of LG appliances and both this fridge/freezer and my oven/range are complete failures! What's worse, LG could care less and they get around to giving you a call back (IF EVER) when they choose to. My fridge lasted barely a year until I come home to hearing a horrible noise which turned out to be the fan/compressor failing and all my food in my freezer portion thawing due to failure! The first oven delivered to me said it was at 350 and after I used a reputable probe, found out it was really over 400! The computer board failed and sparked! HORRIBLE products. NEVER AGAIN!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Just love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it from BestBuy Outlet. The service was great and delivery went very smooth and flawless. My husband and I love this refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase rapid delivery & install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy regular salesman arranged for prompt 1 day removal of item to be replaced, and complete installation of purchased new item, which my family loves!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator and freezer work great. Plenty of interior room for me. I like that the refrigerator and freezer both beep if they are not closed 100%.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Rated 5 out of 5 stars

    LG 22.5 cuft counterdepth refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG counter depth refrigerator has been a great replacement for our previous KitchenAid side-by-side model. We are getting used to the new arrangement and especially like the wide deli-meat-veggie drawer. Good value and style for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked and researched several counter-depth refrigerators ad this one offered everything We needed for the price. Reviews were great and everyone is raving about LG quality. I guess I will let you know in a couple of years since it's only been a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rds the charm.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought one like this a year ago. Liked it so much we bought another for our home at the coast. And one last promise...when the frig at the ranch goes out (it’s on its 24th year) we’ll be buying a third one. THIS FRIG IS AWESOME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacement for our previous fridge also an lg. the only thing that we did was to use the old shelves on the doors for the new fridge which we preferred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, if I didn’t like it, it would be back on your dock! Why am I reviewing a brand new product? Send me this request after a year and I’ll tell you what broke after the warranty ended! Now that is a review I want to read. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge ever!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best fridge i have ever owned! I don't waste food now it last longer in this fridge!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    French Door Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has been great from day 1. My only drawback is the shape of the craft ice. I'm hoping in time the shape improves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as a replacement for a 4 year old Samsung fridge that died in our Entegra Diesel Bus Quality and features bate great Best Buy sales Was easy to work with Very good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Counter-Depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The functions have all been as expected, and I like being able to adjust the internal temperatures. Plenty of space on the adjustable shelves, and remembering the Seinfeld episode, it passes the Pizza Test.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator. This is my second purchase of an LG appliance suite in three years (second purchase for another home just be clear) and these just do not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 3 out of 5 stars

    Replacement for previous LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good improvement on water in door design and location of water filter. Product looks good and fits into space well. Not sure about usefulness of craft ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit to the kitchen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice piece of equipment. Fits our kitchen perfectly. Love the Counter-Depth design. Lots of space in the door shelves.

    I would recommend this to a friend
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