Customer Ratings & Reviews

Great product. Very quiet, looks good, and ice production is awesome.

So far, so good. Efficiently uses space. Seems sturdy.

Great Fridge!!! Delivery went off without a problem.

Freezer with large capacity fits perfectly in counter depth space.

Delivery people were terrible. Left the packaging in the street

Open box is the way to go! Same quality for lower price.

Refrigerator is a good refrigerator for the cost and features.

Great quality and looks. Very good ratings on consumer reports.

We could have used a little larger one but this one is nice.

Enough detail in a smart app, does what i expected it to do.

it is a very nice and practical fridge. I like it.

It’s a great refrigerator and the SS black is awesome !

Something is going wrong with the crafted ice maker.

This has been a bit of a disappointment. The doors don’t close properly and the ice maker is a bit smaller than the last version that we purchased. Overall, I am happy with LG Quality, maybe we should have looked closer?

I like everything about this refrigerator with the exception of one thing; it appears much bigger than it actually is. I have a refrigerator half its size, and can fit more in it because of the design.

Not that great to buy. The quality is average and I’m sure there are better fridges available in the market.

The worst refrigerator I bought. The Icemaker on the door broke 3 times in less than two years. They replaced it the first time for free because it was just 6 months since I bought it. It broke again and had to restart and reset the unit (it had a firmware update?). It broke the third time, last month. I had a LG suggested authorized service technician check the unit and told me that it was a known issue with the LG refrigerator. It is not the icemaker but the wiring to the icemaker but it cannot be repaired. LG knows about it and the only solution is to replace the door. Evern after replacing the door, it is possible to go bad again because the wires inside the sealed door is too tight and can break again! LG customer service is very bad, they treated like garbage.

This is the worst purchase we have ever made. The design of the freezer is horrible. When you look at it it would seem like it would work beautifully HOWEVER it doesn’t! It comes off the track almost every time you open it. The plastic piece around it has broken from trying to pull it out. We have tried everything to try to get this to work. It takes so much time to try to fix it. We have given up and took the top part off, even though it is the biggest part, it will not work without the bottom part. It is ridiculous. So disappointing since we paid over $3000. Would NEVER buy an LG refrigerator again!!!!!!!!!!

Overall it’s a great fridge , the only problem is that the sphere ice machine broke within 6 months and it’s been a hassle trying to get it fixed.

The quality control on these refrigerators is disappointing and especially for the price. The original unit received had a visible dent in the right door and the doors did not close nor aline properly. Because of the misalignment the refrigerator did not seal properly. Best Buy returned it and brought another one. That one also had doors that although sealing were then also visibly misaligned, and the silver on the shelves' trim (essentially every one except for one ) was visibly worn or missed in a number of spots. Returned that one as well. After 2 units we gave up. Sad, because this is one of the few refrigerators that fit in our space, and we were excited about it, both because we had owned an LG before, and being consumer report reviewers, also liked the rating that it got there. But unfortunately, we had no confidence in the rest of the quality given that simple cosmetic defects that were quite visible simply seemed to be ignored. Hope you have better luck if you purchase.