Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $638.99
The comparable value price is $699.00

Customer reviews

Rating 4.4 out of 5 stars with 52 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the 23,500 BTU DUAL Inverter 230V Smart Window Air Conditioner's excellent cooling capabilities and quiet operation, with many praising its ability to cool large spaces effectively and efficiently. Positive feedback also highlights the ease of installation. A small number of customers noted that the plug type may not be compatible with all outlets.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 52 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Buy it, youll love it. See receptacle note.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It is cooling my 30'x40' shop and will get it to whatever temperature i set it to. The wifi feature is great. The cord exits the right side of the unit and is about 4' long. It can however be made to exit the left for extra reach, but a slot needs to be made in the cover. I used a die grinder and bur bit. I failed to run my receptacle close enough because i couldnt find this information online.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Lg window ac

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing!!!! Keep the living room cold. I have had it for about a month use it daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    23500 LG window unit.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ac. Keeps my house very comfortable. Very quiet and it was easy to install. Very affordable.

    I would recommend this to a friend
  • Cons mentioned:
    Plug type

    Rated 2 out of 5 stars

    Plug surprise

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have the opportunity to use. The plug was different than what my outlets are. Had to return. It didn’t specify the plug in the description. Maybe that’s something they can do is show pictures of the plug on air conditioner so one will know

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, we understand the plug on the 1,440 Sq. Ft. 23,500 BTU Window Air Conditioner Unit isn't compatible with your outlet. So that this doesn't happen again, feel free to message us on Facebook or Twitter at the handle @LGUSSupport with any model you may be looking to purchase. We'd be happy to verify the plug size and power requirements of any LG Window AC unit. Your welcome to send us a DM on Twitter or a PM on Facebook. ^Chris LG

  • Rated 1 out of 5 stars

    LG 23,500 btu

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Told my plug had no power but its got 240 volts so it the ragged ac unit not working and brans new. Im not happy at all! Im now in limbo waiting for another unit

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 1,440 Sq. Ft. 23,500 BTU Smart Window Air Conditioner - White. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James. LG

  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Very quiet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet overall works well for my application would recommend it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    $$$ SAVER

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this last year after my central AC crapped out. Instead of replacing the central air, I bought this. Cools the entire to downstairs of my Cape Cod 1700 sq ft. house. The unit is very quiet for a large window unit. It needs a 220 hookup (outlet). It does not work in a regular old outlet. That's 110 amps. I bought smaller window units for the bedrooms, also LGs. One 6000, another 5000 BTUs. Even with the increased cost of electricity, my bill went down. Basically, instead of spending ,$7000-8000k, I spent $1100.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Noise level

    Rated 5 out of 5 stars

    Great air conditioning

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install Very quiet unit Great value Just not really happy with Best Buy delivery service

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Life saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wary of buying a window unit at first. This unit has proven that it can cool off my 1200 sqft home, and it runs less than my central AC unit. My power bills are looking to be half what it was before!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    BUY IT

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second LG AC we have our home. Would never by another brand after seeing how well these two work. Great machine, very quiet, and extremely efficient. Barely saw my electric bill go up.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for leaving us a review. Especially with this heat coming this summer, it's really important for your A/C to function up to your expectations. Should you ever need assistance, let us know at anytime. ~Anthony LG

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Cooling down…

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to beat the heat. Although I was searching to buy both a cooling and heating unit, this one is a great alternative. With the WiFi/Bluetooth feature it’s great to make adjustments when you’re not home.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    happy shop lady

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this a/c unit for our store and it has not disappointed. It cools quickly, quietly and efficiently. We have only had it a little over a month but so far the prior reviews were spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Smart AC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great smart AC! Very easy to control from the app. It shows you what is the current temperature in that particular part of the house and you can turn it on from anywhere. Super simple to set up. I am also able to control it via Alexa. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air Conditioner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC functions very well. My home is almost 1900sq ft and cools it off with no problem. Get it!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    Great air condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner. Comes with a sleeve for wall install. The only draw back is the cord from the front cover plate to the main unit was slightly hard to connect. Cools first floor of my bi-level home great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Be careful of the plug type! LG's site incorrect!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't give an honest review on this particular unit, as I refused the unit and ordered the 14,000 BTU version, which is AMAZING BTW. The reason I refused it was because the voltage listed on LG's site is 240 volt, but the plug is incorrectly listed as 115 volt. After much research, I found an official pdf User manual and Product specification sheet, and they both said it uses a 240 volt plug. I am sure it is a fine unit if you have the 240 volt plug and can use it. The 115 variety is outstanding and would recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level
    Best Buy Employee

    Rated 5 out of 5 stars

    Quietest window unit!!!

    |
    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been quietest of window units. We have owned numerous other brands and have had to always power them off when sitting in the living room, (where it is located). The dual converter is what keeps it so quiet. We have had it over a year now and just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    best air conditioner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this air conditioner wasnt the easiest to install but works great and gets really cold love the wifi and alexa compatibility

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking to get an air conditioner to cool down big spaces up, this one right here is the best!! It’s very quiet and quick to cool down the house and can get extremely cold even on the hottest day, definitely would recommend. Plus it arrived on time and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    COOLS GREAT!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house is about a 1000 square feet; tiny house. But this air conditioner is doing what it's supposed to do. Cool it down. The living room and the kitchen are designed in an open concept, so the majority of the COOL area is half of my home, considering it's where I spend the majority of the time.

    I would recommend this to a friend