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Customer Ratings & Reviews

LG - 24.2 Cu. Ft. French Door Refrigerator - PrintProof Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 920 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 920 Reviews
  • Rating: 1 out of 5 stars

    manufacturer's defect

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased this LG fridge from Best Buy on the 4th of July sale. We are now (Aug.3) waiting delivery on the third fridge. The first fridge wouldn't line up to level on the doors. The second one had a dent in the stainless steel. So, awaiting the third delivery and have been put through much distress and disapointment. Loved this fridge as far as fitting my needs except for the doors not matching and dent. Have really been put out and not looking forward to using a cooler, emptying the fridge and giving up a third day and all the inconvenience that this purchase has been. Best Buy has offered no compensation to me for all this inconvenience. All the sales manager could do, he said, was to try the third fridge. To be delivered Aug 14. We will see. I believe this issue has gone far beyond what should be expected of a customer for patience. Very much regret this purchase mostly because of the lack of customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Experience

    Posted
    Mgs1
    • My Best Buy® Elite Member

    This was as special order item that fit our space. The communication from the Best Buy store was awful. Since it was special order we could never get an answer about when it would be available. When it finally arrived the seal on the door was bad and condensation forms on the outside of the door. We have to wipe down the refrigerator and floor daily. Sarah the manger offers to help when we arrive in the store, but doesn't return calls. Today we thought we were getting a replacement. We even called the store earlier in the week to confirm that they were going to show up. The delivery crew showed up with no refrigerator and planned to do nothing more than pick up the defective one. I stopped by the store in order to get help only to get a promise to try and find a solution. I can not recommend the Appleton store.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great now, Not sure on long-term though.

    Posted
    Danno

    This French door refrigerator replaced an 11 year old Whirlpool side by side refrigerator that was also 33" wide. The LG french door was a huge upgrade in space. Love the storage options that this model has. I also really like the ice and water dispenser having separate dispensers. It's one of the only models like that, but it's nice not having to hit a button constantly to switch between ice and water from a single dispenser. I also really like the smaller ice cubes. I haven't had an issue of running out of ice yet though I'm typically the only person using ice, but I use a lot of it in a day.... The only part of this refrigerator that I don't like, and it makes me really nervous for the long term is that every-single-time you open ANY of the doors, the fans/compressor kick off on the refrigerator. For anyone who's familiar with compressors on anything from appliances, to central air, the most wear and tear on fans and compressors come from the turn-on. The more they turn on and off, the more wear and tear there will be. For the long term, I am really not sure that this fridge will last as long as the older Whirpool. I guess time will tell though... I just hope there's a good reason for the compressor turning off, other than just doing it for planned obsolescence.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good fridge, but awkward

    Posted
    mojo67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After researching a lot of fridges that had the features I wanted I chose this one. I wanted a French door fridge with water and ice in-door and a large deli drawer. This fridge ticked off all the boxes and while I have no problems with it’s operation, noise (mine is quiet), temperature control, or looks; I do have a problem with the usability of the fridge space: it’s awkward and small. My last fridge (also LG) was about 4-5 cubic feet smaller and It could hold more food. The main problem is that the door space is lacking. Because of the French doors and ice maker, you lose a significant amount of crucial door space. Wine bottles and large require Tetris-like skills to get in. If you have a lot of condiments, dressings, and sauces—they will be scattered throughout the fridge rather than in the doors and my OCD is not too happy about that. After having it about 45 days, I’m still getting used to it. Again, the fridge has no problems other than door-space. My problem was thinking about the size of the fridge and style over it’s usable, functional space.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    We love Best Buy. Use to love LG.

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have always loved everything about Best Buy. Still do. Bought an LG last year, and love it...no problems + great delivery guys! So 2018, and a different house. Thought “Well let’s do the same thing; we had great success last year !” Got an almost identical LG black stainless French door model and all. Delivery smooth! It never got to a reasonable temperature nor did it even keep temperature ! Freezer fine; ice maker fine. The refrigerator just could/would not keep up. Best Buy was GREAT. They sent out two Geek Squad guys (very professional and friendly). They put in a new $450. “brain” and thermostat (free !). It did NOTHING to remedy ! BB was again very pro-active about it, and RECOMMENDED a replacement (rather than trying to fix). It did take about 3 weeks, but they replaced it for free. Again perfect install. I am skeptical of the new model LG. I heard Samsung has as many or more “lemons.” Kinda sick about it, BUT Best Buy are our buddies. Again, very proactive. We will see how THIS LG does about keeping temperature !

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good choice.

    Posted
    Ownedbypets
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Thanks to all the previous reviewers. Our kitchen layout restricts our fridge options, but we wanted to upgrade to a french door. This is our first with water and ice on the door and we are very pleased with it. Previous reviews noted that it does not make a lot of ice, a large family who use a lot of ice may be challenged. For us it is perfect and I appreciate the compact layout leaving more room inside the fridge. There is a bin in the freezer you can store additional ice if needed. I am still sorting out the best way to use the drawers. The lowest wide drawer is very shallow, many things I have tried in it are too tall, it is also a bit more awkward because you must open both doors to access it. So far I am liking that I can only open one door for what I need. The freezer drawers work well and we find the illumination just fine. We have the stainless model because it matched our kitchen, stainless is a fingerprint challenge - I would rethink it if I were doing it again. Set up of the fridge was easy, and everything is working great!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great purchase for smaller space

    Posted
    moondoggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have had this fridge for about two months and are really enjoying it. Not a stainless steel fan but we would have had to wait 3 weeks for white, and who can be without a fridge for 3 weeks??? Love the space, the light, the bottom freezer. Only thing keeping it from a 5-star rating is the ice maker. It is a slimspace which is great for more food space but not so good for a family of 4 who uses lots of ice. We usually buy a 10-lb bag every week or so and pour the bag ice into the large ice bin (comes with fridge) that fits perfectly into the top drawer of the freezer. We push the extra ice button daily, but doesn't always keep up with demand. Before buying we asked a Geek Squad tech about the LG french door line and he said he sees them the least for repairs. The in-door ice and water dispensers work great, no splashing and you can put large cups beneath it. Our produce is truly staying fresh longer. We set the freezer temp to -6 degrees to get 0 degrees inside the freezer. Set fridge to 34 to keep the inside at 38 degrees. (Yes, we keep thermometers in the freezer and fridge to monitor the temp.) Have to say that the fridge overall balances out the small ice maker.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific refrigerator!

    Posted
    Happywife

    Deciding that my side-by-side refrigerator was not adequate when the family was over and brought their additional food, and the shelves were small in size, I began my search for a French door refrigerator. After 5 months of reading reviews, visiting appliance stores, reading more reviews, going through the process of elimination, and watching for a sale, hubby and I purchased this model LG refrigerator. I realize that not everybody has that much time to select a fridge, but for those comments about the fridge's space, ice maker, water dispenser, etc, I have to question if buyers looked closely at the features and space. I knew what I wanted and that this model had everything I wanted. After 2 months, this refrigerator is great! Yes, it is different from the side-by-side, but that's not a problem. I will not complain about what I chose. If down the road, the fridge has problems, then it will be time to complain. I feel we made a good purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice compartment is a problem

    Posted
    Pepper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a nice looking refrigerator that fits the space I have in my kitchen. I have had it a little over a month and there is a problem that is annoying! It's the ice feature. First of all to open the compartment you have to use a plastic handle that requires the strength of a man ( I don't have that strength). The ice dispenser seems to keeps freezing up. Then I have to try and open the compartment and move the ice cubes around to get it to work. After that it will work for a few days, and then I have to do it again! Luckily I bought the warranty and hope this is fixable and not just a feature of this model. The door space is a little odd and doesn't hold as many items as my old refrigerator.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I loved it until......

    Posted
    Chris

    I have purchased all of my appliances, which are LG, from Best Buy. The refrigerator ice maker took a turn for the worse. I purchased the fidge 1 1/2 years ago. It does not make ice, it makes God awful sounds and no water is being delivered to the tray. I called LG yesterday and the guy was very helpful with the diagnosis. " you need a new ice maker, since the warranty expired 6 months ago you will have to pay to replace". I thanked him and hung up. I just viewed numerous videos on YouTube. OMG!! There are a lot of people with the same problem. After spending $2K on this anchor, I would think there would be some type of goodwill gesture on the part LG to fix a known problem. I will not purchase another LG washer, drier, dishwasher, stove, microwave or fridge.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad Linear Compressor after 2 1/2 years

    Posted
    Cindy

    Although I love the space and design of the refrigerator, no parts should break after 2.5 years of use. I can't believe Best Buy still sells this refrigerator after it is well reported of linear compressor failure (after looking at online reviews)since 2017. Also, I'm incredibly unhappy with the ONLY extended warranty company they offered at that time called Warrantech. They are horrible and take 30+ minutes to answer their phones and customer service contracted with a lousy repair company who after 2 visits determined that LG had to do the work but Warrantech had to do the scheduling. 2 weeks later, no fridge and lost hundreds of dollars in food. Disappointed in Best Buy for no help with all the problems. Will never purchase from them again. Hopefully their Geek Squad warranty service is better but doubt it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful refrigerator!

    Posted
    Nightfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We got this refrigerator to replace a 12 year old side by side model. The French door setup is SO much more convenient! The freezer compartment holds a lot more than the old fridge and the slide out freezer tray is really convenient for things that you need to access often. The stainless steel finish looks beautiful and we find that it resists fingerprints really well. The interior lighting is very cool with a blue-ish hue. The control panel is easy to use. Changing water filters is a snap. The only somewhat negative things are that the ice cube bin is quite a bit smaller than our old one and you can run out of ice easily if you are filling several glasses. The other thing is that you have to get used to where the water dispenses from. If you set your glass on the shelf under the ice dispenser and then push the water button, water will shoot out onto the floor. You have to hold your glass in front of the dispenser. Overall though we are very happy with this refrigerator!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge Upgrade

    Posted
    rickopp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After our secondary refrigerator broke down, we decided it was time to upgrade our primary and move our current primary into secondary status in the garage. We did extensive research online (because we only make a refrigerator purchase about every 15 years) and liked this LG - a lot. I actually went into the store here to check it out in person and liked what I saw. Bought it on the spot. The BB sales person was extremely helpful with the purchase, financing and setting up delivery (including removal of the old/bad fridge, relocating the former primary into the garage and setting up the new LG in our kitchen). Installation was on time, done fast and expertly. We have been using the new fridge for over a month now and we're very happy with it. The only issue is sometimes the ice in the icemaker gets stuck, but it's easy to pop it open, give it a gentle shake and make it functional). Great fridge. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Black stainless is the best choice

    Posted
    Sunshine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We purchased this LG fridge in black stainless and we are so glad we chose that color. Our kitchen is not very big but it does not make it appear smaller. Very happy with purchase. We needed a 33 inch wide, so not a lot of choices. We hate french doors fridge since it's difficult to put even a pizza box in those fridge. But with this one, we have 2 french doors on top for the fridge and a drawer at the bottom for the freezer. It is what we were looking for. The only down side is the little annoying strident sound of the compressor, not to loud but you can hear it from about 10 feet from the fridge. At least it stop and not doing it for a long time. I don't remember buying a fridge that is completely silent so, we will live with it. Love the water and ice maker. Very beautiful appliance. And once again, love the little music of the LG appliances Lol!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Everything I wanted in a fridge.

    Posted
    Midwestshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the water and ice in the door, easy to reach water filter. Plenty of room, large freezer and pantry drawer. The pantry drawer has its own temperature control and lights. It’s not smudge proof but that’s not a problem for me. Was told to only use stainless steel cleaner on the doors so you will want to keep that in mind, not even water to clean. So far I love it, not too wide , keeps the food at the perfect temperature looks nice. Hope to get many years out of it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality materials and design

    Posted
    Evaristo

    I purchased a LG LFX28978ST refrigerator in thanksgiving 2010. Brand new, the refrigerator looked very nice. After two years, the ice maker began to stop working. I contacted LG and they told me how to reset it. It worked several times until didn't worked anymore. Then, several of the door bins broke. Later on, the door gaskets broke and began to condensate on the doors. Finally, stopped working. Brought a service tech and found major leaks in the evaporator as well as in the condensator. They showed me how porours it was the material. Still trying to save the $2,250 USD I paid for it. I'm preparing my self mentally to buy a new refrigerator after just 7-8 years when they should last at least 15 years. I'll never purchase a LG product in my life.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Ice maker too small

    Posted
    KBooker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was not my choice of refrigerators, ended up with it as a replacement. I did not want a bottom freezer. Now that I have it, I like it way more than I thought I would. The refrigerator part is so easy to access and very spacious. The freezer part is a little difficult to bend over and dig for stuff. But you use the refrigerator more. So it works out nice. I hate the ice cubes. They are so small and melt way too fast. Since the cubes are so small it has a hard time keeping up with our families ice use. I have to dump ice from the maker to the compartment in the freezer, which totally defeats the purpose of having a ice dispenser in the door. It also takes up space in the freezer that we need for other things. We did learn by turning the freezer temperature to a lower setting it makes more ice. That helps!! Other than the ice we love our LG bottom freezer refrigerator!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bad start good finish

    Posted
    Reviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The refrigerator was installed on a Friday about 4 PM. By 7 PM there was an error message that the refrigerator fan was not working properly. After on -line chat that evening, an LG repair appointment was made for Monday. The technician who came was very friendly and open. We watched as he removed the refrigerator fan motor housing. He showed that a small piece of Styrofoam had fallen into the fan blade during manufacturing and was preventing the fan from revolving. He removed it, put the refrigerator back together, restarted the refrigerator, and checked for any mechanical problems. There were none. The fan motor worked,; everything worked. I waited six days to write the review. As of now the refrigerator is working just fine, as advertised and as expected.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Like features; hate stainless maintenance

    Posted
    Blee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lighting is great. Adaptable shelf for extra-tall items is so useful & easy. Front edge of wide bottom shelf is a nightmare to clean if liquid spills. A VERY small amount of colored liquid spilled, and seeped under glass. To remove this 1/2” spill under front edge of glass, I can’t access it without removing everything from this full-width shelf. ☹️ The exterior is hard to maintain: nearly impossible to clean ice & water dispenser bars! Wiping off smudges & streaks necessitates some pressure and, unlike previously owned models, I can’t prevent “dispensing”. A mess every time, no matter how I try to avoid it. The entire stainless exterior is very, very frustrating to clean. I have tried various products and techniques, but steaks remain.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful refrigerator for a 33 in opening

    Posted
    RPO617
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We loved all the features about this refrigerator when we saw it in the store and when it was delivered to our home. It has so much more room than our old refrigerator. The only problem we had was that it ran about every 1/2 for at least 1/2 hour at a time and had a loud humming, almost vibrating, noise. I read some of the reviews, and everyone was saying how quiet it was. I shared my concerns with Best Buy, and they too thought something wasn't right. They suggested it maybe being a bad compressor. They replaced the the refrigerator, exact same model because that is what I wanted, with absolutely no hassles. The new refrigerator is extremely quiet. Problem solved! I love this refrigerator, and I can't say enough about the great customer service we received from Best Buy!

    I would recommend this to a friend