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Customer Ratings & Reviews

LG - 24.2 Cu. Ft. French Door Refrigerator - PrintProof Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 864 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 22 Reviews
  • Rating: 1 out of 5 stars

    LG has issues/Best Buy doesn't care

    Posted
    Wastingtime

    Before purchasing my new $2000 refrigerator I spent countless hours going over reviews, features, and price. My wife and I spent time looking at and picking what we thought was a good product. After recieving our frig. We slowly started to notice issues; first the water is never cold ( Customer service at LG said " it should be cold but not cold" and then after asking to speak to a supervisor I was disconnected)' 2nd where the water is suppose to come out on the outside of the door would not work properly, when it is depressed water would dribble all over the place, 3rd the owners manual it states that you should get 7oz of water in 4 seconds, I would get barely half. So I spoke with Best Buy and they wanted to offer me a replacement, which we accepted ( thankfully I purchased an extra 3 yr warrantee plan, obviously $2000 isn't enough to get a product that works as expected), at this point it then took three different call within three week to finally get the replacement due to Best Buy inadequacy, we finally get the replacement and refused it because you could see how the water line came out of the door was just as bad as the first one. Then I started the whole process over, going into the store in Summerville, SC, spoke to the manager Calvin Smith who's first comment was "is it a Best Buy issue or a product issue" good opening line for a manager basically " hey Best Buy is not held responsible for the products they choose to sell" After hours of more research, going to stores, I can find a few frigs that are similar to what I choose the first time, but of course they're more money, I offered to basically split the difference ( because $2000 isn't enough to purchase a product that works), but neither corporate or the store manager would budge. So here I am wasting more time writing this review and now going elsewhere to purchase a refrigerator, and best Buy will be picking the one I have up for a full refund, it's amazing how much time and money Best Buy will spend on pickups and return, so they can save the $200 it would have cost to make me happy, and of course I'll be closing my Best Buy account, plenty of other places that want my business.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Compressor goes out in 2-5 years

    Posted
    Oscar

    We bought this refrigerator to update our kitchen less than two years ago and actually Best Buy was great to work with. The guys delivered on time and did a nice job. We got the refrigerator, a new stove and microwave all at the same time. The refrigerator was the only thing that was LG and we didn't get an extended warranty on it because, hey our old one never had a problem and was 15 yrs old. Just over a year the ice maker started having issues. Getting stuck, off track, that kind of thing. This summer it worked about 30% of the time and we would have to go in and realign it. About a month ago stuff in the freezer started melting. After about four days the top was clocking in at around 40 degrees and everything in the freezer melted. We called CS and did some trouble shooting (unplugging it for 2 min. and pulling the drawers all the way out in case the system thought the doors were open). Didn't work and we called a tech. and was told the compressor was bad. We went 21 days between first noticing an increase in temps to the tech getting the part in and fixing it. Good thing we kept the old Frigidaire in the basement! The compressor was under a 10 year warranty but the over all warranty was only a year and we are at one year and seven months. We had to pay $700 out of pocket for the labor and diagnosis and that doesn't include the food lost and annoyance of running up and down stairs for over two weeks for food! LG will not reimburse our labor cost and the tech told us it was the fourth one of the Linear Compressors on an LG he had replaced this week! He said they are always somewhere between 2-5 years old and that LG has a major problem with that compressor but they deny it when you tell them. DO NOT buy this refrigerator, get something else from Best Buy. Look online for LG Linear Compressor and you will see complaint after complaint over the same issue, the compressor goes bad after a couple of years.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away from LG

    Posted
    cowboy101
    • My Best Buy® Elite Member

    When we purchased our current home, the opening for the Fridge was smaller so we can go purchased a new one, this was in February 2016. We picked the LFXS24623S because of the features, its a expensive fridge but with a 10 year compressor warranty, we figured it was a great investment. Lets move ahead to now, its 3 years old and the compressor is out. We are not able to find someone to work on them, nobody in our area will touch it. Talking on the phone with LG, they said its my compressor, which they would cover, what they don't tell you that no repair person wants to touch working on the LG fridge because of parts problems, The compressor is parts only, so you are out $300 dollars to get it replaced. They will send a replacement compressor, which might or might not work. The repair people I talked too said that the LG fridges are made to last 3-5 years. Seeing my current experience I would not recommend any LG fridge to anybody. You will be wasting a large sum of money. When you look on LG website for an authorized repair, the one listed for my area states they no longer work on LG systems. I have called 8 repair people around town and nobody wants to touch this. I just want to warn other people from making the choice of buying an LG fridge and then having to go in 3-5 years and purchase another fridge that will actually last as long as a fridge should. LG does not care about getting it fixed or replacing it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    LG is the worst purchase!!!

    Posted
    JSwan
    • My Best Buy® Member

    WARNING ⚠️- My new refrigerator has been broken for 4 weeks &after several attempts to fix the compressor and front panel (which are all under warranty), but now that it’s not fixable per the several technicians we have had here to fix it, LG is giving me the run around. Customer Service manager says he escalated my case (because 4 weeks without a refrigerator Means many many hours on the phone contacting anyone I could at LG to help me) tells me to wait another 24 hours so the engineers can review it. Now I’m told some manager reviewed my case and the notes say it’s now not under warranty and doesn’t look like there’s anything they can do for me . Feeling helpless I started researching and found several consumers telling my same story over and over. This has turned into a nightmare and they are getting away with it. I will not stop fighting for them to make this right , but I don’t want anyone else to have to endure what I’m learning to be a common thing with LG refrigerators and how it’s being handled. PLEASE DO NOT BUY LG!!!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Experience

    Posted
    Mgs1
    • My Best Buy® Elite Member

    This was as special order item that fit our space. The communication from the Best Buy store was awful. Since it was special order we could never get an answer about when it would be available. When it finally arrived the seal on the door was bad and condensation forms on the outside of the door. We have to wipe down the refrigerator and floor daily. Sarah the manger offers to help when we arrive in the store, but doesn't return calls. Today we thought we were getting a replacement. We even called the store earlier in the week to confirm that they were going to show up. The delivery crew showed up with no refrigerator and planned to do nothing more than pick up the defective one. I stopped by the store in order to get help only to get a promise to try and find a solution. I can not recommend the Appleton store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality materials and design

    Posted
    Evaristo

    I purchased a LG LFX28978ST refrigerator in thanksgiving 2010. Brand new, the refrigerator looked very nice. After two years, the ice maker began to stop working. I contacted LG and they told me how to reset it. It worked several times until didn't worked anymore. Then, several of the door bins broke. Later on, the door gaskets broke and began to condensate on the doors. Finally, stopped working. Brought a service tech and found major leaks in the evaporator as well as in the condensator. They showed me how porours it was the material. Still trying to save the $2,250 USD I paid for it. I'm preparing my self mentally to buy a new refrigerator after just 7-8 years when they should last at least 15 years. I'll never purchase a LG product in my life.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed in Quality

    Posted
    AZgirl

    Purchased refrigerator May 2015. Sept. 6, 2015 it stopped cooling. Butter started melting. I called LG for service the LG repair person stated it needs a new "duct assembly" and "main board." But, the parts are on back order and will not arrive until Sept. 22nd. This should not happen with a brand new refrigerator. Customer Service at LG is non-existent. They apologized but stated they cannot do anything until the parts arrive. I did not purchase the product from Best Buy. Very disappointed in LG, I researched refrigerators for two months before making the purchase. Now I'm stuck waiting for repairs. I unfortunately purchased a lemon. I did not buy the product from Best Buy. But I did buy the dorm size refrigerator from Best Buy that my family of four is now using while we wait for repairs.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    UNHAPPY

    Posted
    NotHappy

    First of all, the delivery was postponed 3 times. We were patient. When it finally arrived, it sounded like a boat and everything vibrated. At the store we were told that the delivery team must have forgotten to balance the fridge. When they came back to balance it, it solved the vibration but not the loudness. The store tried to have it repaired under the Geek Squad Protection that we purchased. But because we were within the return policy period we asked for a new one. Surprise!! it is not available. We were told I had to go to the store and pick out another one. We decided on the same model but in Stainless (which, originally, we wanted to get away from). By the time we got the Silver one delivered, it was different than the one we picked out, a totally different model, and this one was wider!! Thank goodness it fit (barely). It must be my luck right?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware...JUNK

    Posted
    Becky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased this refrigerator in October 2018, wasn't my first choice but was limited on choices due to door size. In May the refrigerator went out, called LG support for troubleshooting, that didn't resolve the problem. Now I am waiting for LG to find a repair tech in the area for a service call they say it will take up to 5 days. RIDICULOUS, I lost all the food in my freezer and refrigerator and will be without one for over a week.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 1 out of 5 stars

    Fingerprint magnet

    Posted
    Paula
    • My Best Buy® Member

    Every Time you touch anywhere on the fridge, you leave fingerprints. I've tried everything I can think of, from elbow grease to Windex, and it always looks streaky and the fingerprints are very difficult to remove. When you consider the fact that their are no small children or teens, in our household, just my husband and myself, it's not hard to imagine how horrible it would be to keep clean in a home with children. I regret ever purchasing this refrigerator. I would never recommend an LG appliance to anyone. I have all stainless steel appliances, and this LG is the only item that I have this problem with.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    LG Frig Not Working after 2.5 years!

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought my LG Refrigerator in Sept 2016. It is April 2019 and it is completely dead! I didn't get the extended warranty and the repair will be over $1000. PIECE OF JUNK! Since it is not part of the "sealed" system it is not covered by LG warranty. I'm throwing away and having to buy new. Wasted over $2000 on this refrigerator. So disappointed!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Customer Service

    Posted
    leonardodido

    I was actually very excited to get this new fridge, however, the technicians were so incompetent that they couldn't figure out a way to disconnect the water line from my old fridge... Their solution was to leave the fridge without hooking that up... I told them to take the fridge back and reimburse me the money... When Best Buy called me to cancel the order they didn't care at all of what I had to say... POOR very POOR customer service. Awful!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    LG does not live up to its commitment to its vendo

    Posted
    Ruth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the above item 2 years ago and it leaked its Freon so I went back to Best Buy and repurchased the same item which I’ve been waiting over TWO months to be delivered. Ordering an LG item from Best Buy sucks. The sales person was very helpful but his hands are tied!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I'm so sorry you had to go through the process of having to purchase another refrigerator, and that you are still waiting for your new one to be delivered. Please feel free to click on the link below for further assistance.. Thank you.
      https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4599049
      or
      1-800-243-0000 LG

  • Rating: 1 out of 5 stars

    LG Refrigerators are not cool

    Posted
    Adamcabrams
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This LG refrigerator crapped out after less than 2 years and cannot be repaired. Customer service and Geek Squad refuses to assist with replacing this defective piece of junk. I will never buy from LG or Best Buy again

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not great

    Posted
    Duck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased as open box, note said nothing wrong or anything missing got it home and was not cooling. Geek squad had to replace parts, then it was making noises. Returned and purchased different refrigerator.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We apologize the product your received was not as expected. We hope you continue to allow us to provide for your home appliance needs. ^CP LG

  • Rating: 1 out of 5 stars

    Loud junk worthless

    Posted
    Pffft

    We replaced an old loud fridge with this fridge that is louder and vibrates so bad the drawers inside even make noise. In my opinion this fridge is junk and I want my old fridge back that they destroyed conveniently.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap and it shows

    Posted
    B777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Cheap price but it shows. Makes a terrible rattle after only 2 months of use. Best Buy wasn’t much help either for an elite member. Just told me to call LG.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working in 18 months

    Posted
    ReePete

    It's a beautiful refrigerator, but it broke 18 months after we purchased it. First made an awful noise then stopped cooling. Woke up to lots of spoiled food.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    looks great

    Posted
    k3gma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Better than expected - more room, quiet, love it, the freezer on the bottom is very convenient, love the shelf that slides back to accommodate tall bottles, stainless steel very easy to keep up

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Still waiting to get it. It has been a month

    Posted
    Jfranker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Still waiting to receive it. Been waiting for a month already. Have made 2 payments on credit card and still do not have fridge

    No, I would not recommend this to a friend