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Customer Ratings & Reviews

LG - 24.2 Cu. Ft. French Door Refrigerator - PrintProof Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 852 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 30 Reviews
  • Rating: 3 out of 5 stars

    Good fridge, but awkward

    Posted
    mojo67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After researching a lot of fridges that had the features I wanted I chose this one. I wanted a French door fridge with water and ice in-door and a large deli drawer. This fridge ticked off all the boxes and while I have no problems with it’s operation, noise (mine is quiet), temperature control, or looks; I do have a problem with the usability of the fridge space: it’s awkward and small. My last fridge (also LG) was about 4-5 cubic feet smaller and It could hold more food. The main problem is that the door space is lacking. Because of the French doors and ice maker, you lose a significant amount of crucial door space. Wine bottles and large require Tetris-like skills to get in. If you have a lot of condiments, dressings, and sauces—they will be scattered throughout the fridge rather than in the doors and my OCD is not too happy about that. After having it about 45 days, I’m still getting used to it. Again, the fridge has no problems other than door-space. My problem was thinking about the size of the fridge and style over it’s usable, functional space.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    We love Best Buy. Use to love LG.

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have always loved everything about Best Buy. Still do. Bought an LG last year, and love it...no problems + great delivery guys! So 2018, and a different house. Thought “Well let’s do the same thing; we had great success last year !” Got an almost identical LG black stainless French door model and all. Delivery smooth! It never got to a reasonable temperature nor did it even keep temperature ! Freezer fine; ice maker fine. The refrigerator just could/would not keep up. Best Buy was GREAT. They sent out two Geek Squad guys (very professional and friendly). They put in a new $450. “brain” and thermostat (free !). It did NOTHING to remedy ! BB was again very pro-active about it, and RECOMMENDED a replacement (rather than trying to fix). It did take about 3 weeks, but they replaced it for free. Again perfect install. I am skeptical of the new model LG. I heard Samsung has as many or more “lemons.” Kinda sick about it, BUT Best Buy are our buddies. Again, very proactive. We will see how THIS LG does about keeping temperature !

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Average

    Posted
    Sheila
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently purchased the LG refrigerator and it is an average appliance. I'm disappointed that the ice dispenser compartment is extremely tiny and the ice cubes are pretty small. I'm also not happy that the water barely comes out of the dispenser. It is a little more than a trickle. We don't use the water dispenser as it takes way too long. I did have to turn the freezer to -6 degrees to get it to make ice at an acceptable rate. I'm limited to the size fridge I can put in the space I have available so I purchased this for that reason, however I wish I would have researched it a little more.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good quality fridge, but a few complaints

    Posted
    roarkrd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    An overall good fridge. It was one of the few that actually fit in the opening in my kitchen, and it is much higher quality that they others that fit, and are in the same price range. The only concerns I have are the longevity and brightness of the LED lights, as they don't appear to be replaceable, the water dispenser is a little awkward as it sits in on top and in front of the ice dispenser and overshoots the drip tray, and the lack of light on the touch buttons is annoying when trying to find them in the dark. My fridge also came with a dent in the side, but I decided to accept a discount over going through the trouble of getting a replacement.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice refrigerator but the water flow is very slow.

    Posted
    karawls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this refrigerator for three weeks, and I would rate it as average/good. The handle on the freezer lifts up as you pull the door out. That's a nice touch and makes it a bit easier to pull. I like the option of pushing the shelf in to make way for taller items. However, the water flow from the dispenser is very slow. It's as though the filter is old and needs to be replaced. I spoke with a technician through Geek Squad (that process was ridiculous and took nearly 45 minutes to schedule the appointment!!), and he mentioned that it may have a bad water valve. Not cool for a brand new refrigerator! I would only recommend this refrigerator if this issue can be rectified.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice Maker does not produce Ice

    Posted
    GaPine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife and I was going to purchase the LG Bottom freezer with out the ice maker in the door. We decided to spend $800 more and get the model with the ice maker/water feature in the door. The ice maker will not make a full tray of ice (about one half of tray). The unit was replaced about three weeks later and the new unit has the same problem and will not make a full tray of ice. We spent $800 extra for the ice maker feature and this unit/model is not worth spending the extra money. I suggest if you want ice, choose another model. I will not recommend this model to a friend.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Weird water dispenser placement

    Posted
    Rls2014
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Everything is as expected. Looks great. However, water dispenser is unlike any I have seen. Ice comes out normally. Water shoots out in an arc instead of straight down due to placement of nozzle. (Water nozzle is separate from ice dispenser) Have to position the cup just right or you will shoot yourself with water. Ok for me, but has to be a hassle with kids or guests. I have shot myself twice today already!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      It's awesome to hear that you are enjoying your refrigerator. Yippee! We do appreciate your feed back and want to make this product an even better one. We will past this along to our great design team to
      ensure a better nozzle is placed Thank you ! ^ CS LG

  • Rating: 3 out of 5 stars

    Would not purchase again

    Posted
    TerriG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The refrigerator is great looking and the size is perfect for me, but I wish I had not purchased this model. The compressor went after only 2 yrs. The compressor was still under warranty and has been replaced, but ever since the repair there is an often loud "buzz" coming from the refrigerator. Honestly, for this price I would not expect such a major component to break after such a short time. And the buzz is annoying!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    LG Refrigerator is very noisy

    Posted
    TCraw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The products are working fine but what a nightmare of an installation! I have an unfinished laundry below my kitchen and the installers chose to drill through my custom made maple cupboards to put a water line in. They also walked back and forth with their dirty boots on my carpet and also laid a box down for garbage that had grease on the bottom that is now on my carpet as well!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Refrigerator for the price

    Posted
    Tess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the space and the adjustable shelves. I am least happy with the Stainless Steel, Hard to keep clean and The water dispenser is not convenient, it should be set back farther and for thicker glasses does not work well, have to set it down and press the button takes 2 hands, I liked my last Refrigerator in that regard. Beautiful product tho.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Learned a lot

    Posted
    cde2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The indoor ice maker only makes about 12 3/4" cubes per hour (If you keep setting to the "Ice Plus" mode). Having to empty ice into bottom container. Also was surprised that while it looks like Stainless Steel it is not. Only the sides are a material that you can stick your refrigerator magnet items.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Except One Thing

    Posted
    catnip33

    This is a great refrigerator except for one annoying thing...The water and ice dispenser buttons are CONVEX. You're pushing a round glass against a rounded button, so the glass slips and you spill water everywhere. Not a dealbreaker, but something to consider before purchasing.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridge overall.

    Posted
    hwchris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fridge is great overall. My only complaint is the water that comes out doesn't give you much room and it hits the lip of your glass a lot. Ice works fine but water needs better spacing where it comes out. Perfect fit for us though at only 33 inches.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good looking refig

    Posted
    porky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    THIS IS MY 4th LG REFIG IN LESS THAN 2 years, THANK THE GOOD LORD FOR THE GEEK SQUAD, NOW THIS ONE IS STARTING TO ICE UP , GREAT REFIG. IF LG CAN GET THE BUGS OUT OF IT. UNLESS YOU LIKE PLAYING " LETS FIX IT " LOOK AT SOME OYHER BRAND

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks good and works great.

    Posted
    JP33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The water dispenser takes some getting used to but overall is it is nice fridge. My only complaint is that the is no shelf space on left door and very little room for tall or large items

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good fridge, very loud freezer door

    Posted
    Chevelle3454
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Fridge looks and works great. The freezer while opening is extremely loud. Lg says it shouldn't be, I've had geek squad out three times and had the fridge replaced, Still loud as ever.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Worked fine. Then it didnt

    Posted
    Emuuu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Worked for 2 years. Then the compressor broke out of nowhere. It's a good fridge when it works. Got the unicorn that broke.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Functional

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Refrigerator is fine. Compressor is a little loud. Every single touch on door or handle leaves a smudge on stainless steel finish.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice frog, awful water dispenser

    Posted
    Elvin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The frog itself is great with lots of room but the ice and water maker are an awful design. Too often we end up with more water all over the floor than on the glass

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice looking fridge

    Posted
    Deep
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge is very quite and fits nicely in tight space but I don't like the cold water dispenser and it gives you only one glass of cold water.

    I would recommend this to a friend