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LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 838 reviews

93%
would recommend to a friend

Pros

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  • Rating: 4 out of 5 stars

    Good Fridge - Nice Features

    Posted
    JL18
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Needed a 33in wide refrigerator to fit into existing space . Noting the number of available 33in wide models is dwindling in favor of 36in ones, this LG product seemed to offer a good balance of features we wanted. Plus, we found it at a decent price point compared to what else is out there. Compared to our previous Upper freezer/Lower fridge unit, this French Door model is taking some getting used to but it isn't necessarily bad, just different. To start, we transferred items out of our 3/4 full old 21cu ft unit into this 24.2 cu ft unit and, presumably due to the layout differences, certainly didn't have as much space leftover as we expected in the fridge. In the freezer, we actually couldn't fit everything in, despite the freezer being rated at a larger capacity than our old one. My guess is that the new LG fridge gives up too much space to drawer slides for both the main freezer compartment door and the inner pullout drawer, plus the drawer design itself isn't as generous with space as our old unit's one large cavity with single wire shelf was. The fridge: The door shelf (i.e. tray) space is much more limited, especially on the side with the thru-the-door ice maker. Moving from 2.5' wide continuous trays that extended the full width of the previous fridge's door to little 12" side ones now, we are finding that we have to prioritize finding items that fit into spaces now, rather than being able to group items together by type. For this OCD person, its a learning curve. For example, we could always put our salad dressings all together in one large door tray. Now some go into one tray, some into a second, and some have to go on a shelf. On the ice maker side, it's even more challenging -- since only small items fit because the tray depth is shallow to accommodate the ice maker, stuff gets put in the trays that generally has no relation to each other, other than their relative size. Yes, it maximizes usage of space, but it's never fun having to look in 2-3 different areas of the fridge to fully grasp what you actually have. For example, we now have jellies for our kids' PBJ's stored in 3 places -- left door tray, right door tray & upper right shelf. Same with hot sauces -- you get the point. Fridge shelves are nice quality and offer plenty of adjustment levels to customize. Its also nice that, if the left & right side shelves are set to the same level, the shelves actually click together to form a more solid shelf across the entire level. The cutaway shelf is also nice in that you can store taller items if necessary, but if not needed, you can return it back to the standard configuration to use the full shelf. Fridge drawers are effective. We use the wide drawer for deli items and it displays them nicely which reduces digging around trying to find what you want. The fruit/vegetable drawers are good size. The humidity options for each seem to be working because we're still trying to find the best setting for the products we store in each drawer. The freezer: The space issues & drawer configuration were mostly addressed above. Compared to the old fridge design, we sometimes do have to dig a little to find items because stacked items in the main drawer are seen from the top as opposed to the side. Not a big deal, jjust worth noting. In general, food stays frozen, with no warm spots or other issues noted. All in all -- freezer works good. Outside, the ice/water dispensers are quirky because they both dispense from different spigots. Compared to every other thru-the-door dispenser I've ever used (and I'm certainly no expert on this), this was weird. For cubed & crushed ice, you put your glass into the entire recessed area and press the large panel in the back. The ice storage container in the door only holds about 80 or so cubes, so if you're a high volume ice user, you're going to want to keep an emergency stash in the freezer. Even if you aren't a high volume ice user now, you may become one. The cubes are very small (presumably so they can be made quicker) so you'll initially fill more into your glass AND they'll melt faster so you'll probably need to refill sooner. For water, there's a separate push panel up high & forward, and the water pours out from a little spigot just in front of it. You don't come close to putting your glass "into" the recessed area for water. Plus, there's barely enough separation between the water panel and the spigot to fit anything that doesn't have a small rim. For example, our teapot is almost (i.e. ALMOST, without some serious manipulating) impossible to fill directly because of the arrangement. Other teapot designs/pitchers/etc. may not be possible to fill at all. The pullout tray seems like a nice idea, but I've been unable to use it so far. You can't set a glass on it to fill your water, and the height from it to the top of the recessed area is too short to use it to fit a pitcher (at least OUR pitchers) to fill with ice. Separately, the outside control panels seems effective. Haven't verified temperature settings to what is actually occurrng inside, but no issues so far with either the coolnees of the fridge or freezer. The "Door Open" chime is a nice idea, but it went off way too quickly and often for our liking and began to bug us. Since the delay time to actuate the chime isn't changeable, we turned it off (thankfully, LG allows you to do so!). Finally, the aesthetics are nice in general. It really IS a nice looking refrigerator. The fingerprints wipe up easily with a microfiber towel but, boy, there are a lot of them. We've had white appliances previously, so the stainless steel finish is new to us. Not sure how the LG stainless steel finish stacks up to other brands similar finish, but we are certainly wiping this fridge down more than we ever have to any other appliance we've owned. The only item of note is that we did see some bad scratches and flaking off of the finish in the store which the salesman indicated is an unfortunate issue with LG in general, but in our situation, it was a minor issue. We'll be sure to be careful with the finish in our home. Bottom line is the unit is not perfect but we like it. The noted issues are mostly related to us learning the ins & outs of a new style of refrigerator (French Door) that we've never had before, than it is a reflection on this particular LG model. So, if you need a 33" model, this is certainly a decent option to consider. If you can go bigger to a 36" unit, my suggestion is to do some homework and see what else is out there.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best option for the hole it fills...

    Posted
    jstampii
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After retrofitting into a hole that previously held a fridge from the 1970s, I am fairly pleased. Obviously the efficiency and operation is much better than the old fridge, and overall this is really a great model to consider. However I am finding that there are a few issues... First, the water and ice dispenser: the water dispenser pours from a different location than the ice which is not intuitive and is very oddly placed. The ice dispenser makes ice quickly, however the quantity is somewhat laughable. The ice reservoir (which is inside the left door) holds about 3 cups of ice and if it is not used routinely, any ice will tend to solidify at the auger and require emptying the entire container. Additionally, since the dispensers are internalized into the left door, there is essentially no useful storage space. I have 4 bottles of beer on the lower shelf and 4 Tabasco sized bottles on the upper and I could not possibly put one more item anywhere on the door. Also, if you typically have any condiments beyond ketchup, mustard, a jar of jelly, or a jar of salsa you will likely lose the use of at least 1 or 2 of the main shelves in the fridge. Sure, you can store a gallon of milk on the door, but the shelves have always worked perfectly in the past... Second, although the lower freezer area is nice and relatively functional, I find that more of the storable area is taken up by drawers and drawer hardware, resulting in less space for frozen goods. Third, I didn't realize that none of the surfaces were magnetic. Now I have to find wall space in my kitchen to hang the various items that used to be on the old fridge (i.e. - calendar, kids drawings, pictures, grocery lists, etc.). Finally, I just don't understand the idea behind a short in height full-width bottom drawer for deli, meat, or produce. Was there no way to create a short double drawer? This may seem a little nit-picky but if you want to reach in a grab, say, a package of cheese you have to open both doors on the fridge, yet you can open both of the large vegetable drawers above without issues by opening their associated single doors. Furthermore, the lower short drawer will not accept any contents that are taller than 3". Think a Dannon yogurt container height. Anything taller will not allow the drawer to to close. No spreadable butter containers, no fruit or veggies bigger than 3" ( those are some pretty small apples and oranges), any bulk size packages of deli cheeses or meats, and if you can forget to try and fit the family-sized package of ground beef unless you want to repackage it onto a sheet pan instead. Although there are some odd usability issues with this fridge, I still highly recommend it to buyers over most of the other options and brands. It does have a lot of good features on it, and has one of the higher (if not the highest) cu. ft. measurements of the fridges in this size and width, and also is fairly efficient in it's electricity usage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Reach & View. Good Storage utilization.

    Posted
    SharonA

    I think of all the features I really like to glide and serve deli/meat drawer in the middle. It keeps all of our deli meat and cheese items easily within view. In fact, everything is easy to see at a glance. This refrigerator is easy to organize. We keep left overs in the right upper shelf so they are easy to see and use. This refrigerator has solved an issue we had with food mismanagement in our old refrigerator. It is tall and ours happens to be the smaller version since we didnt have the opening for the larger refrigerator but it is still very roomy. It is nice to see at a glance the temperatures in the fridge and freezer on the front of the appliance. The lighting is very attractive as well as functional. The appearance of the product is very attractive. Although you should know that the sides of the appliance are not smooth stainless steel like the front. The sides appear to be a textured silver plastic that looks like stainless steel. I cannot affix magnets to it. The ice-maker does not make very much ice at a time. That happens not to be a problem for us since we don't have kids. But if you had kids wanting ice in their drinks all the time, you would probably run out. The water dispenser is not all that easy to use. In fact the first time you may squirt water all over the floor. While the water dispenser location is good for filling pitchers it is not so great to fill glasses. The instructions warn that it can break a glass. It is best to depress the dispenser with your hand and not push the glass up against it since the glass may break. The freezer drawer is organized very well. I do think because of the freezer drawer of this appliance should probably have a child lock to keep a small child from falling in. The only thing I dislike about this refrigerator is the french doors do not line up well with the fruit and vegetable drawers. In other words, it would be nice not to have to open both french doors just to open one of drawers. We intentionally got the gallon shelves and butter keeper. Use care when picking a refrigerator to make sure they offer room for a 2 liter in the side door shelf. This one has room for that but some fridges do not. The water filter is easy to replace and is out of the way up near the top of the appliance. The shelves are adjustable in many ways. I can see everything at a glance and organize the space the way I like to use it. It is easy to keep clean inside and out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy with my new refrigerator . . .

    Posted
    Buben
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this refrigerator because our old one crashed. I was surprised to learn that refrigerators come in many different dimensions. The space for our refrigerator was really tight — the old unit was 32 5/8 inches wide, 28 inches deep, and 68 5/8 inches high. It turned out to be very challenging to find a refrigerator that would fit our space. For many brands, there was only one possible option, and for some brands, there were no options at all! This LG is actually sticks out a little bit more than I would like, but given that it had the largest interior capacity of any of the refrigerators I could find for our space, we went for it. Initially, we bought the fridge from Home Depot. But when the installers came, they refused to install in our space, because they claimed it was too small — a really nightmarish experience for us. We then ordered from Best Buy, and installation was a breeze. The refrigerator fit just fine (as we knew it would, since we had measured). It is definitely roomier than our old fridge (which was 21.9 cubic feet). It is working well. For me, there are two downsides: (1) the surface of the fridge seems to smudge more easily than other stainless appliances I have had — I’m finding myself wiping it more often, and (2) the French door configuration, with ice maker in the door means that there is MUCH less door space than I am used to. I use many condiments in my cooking, and I normally stored these in the door space, where it seems more organized. Now, about half of the condiments must be stored in the main body of the fridge. Additionally, the door compartments on the left side (with the ice maker) are extremely narrow — you can seriously fit in only very small things — sticks of butter, small condiment jars (my mustard jars are a tight squeeze). A third possible downside is that the ice maker compartment is pretty small, so if you want to make a lot of ice, you have to empty the ice maker from the door into a bin in the freezer section. For us, this is not a downside, because we use ice just in drinks for the two of us, but for a large family that consumes a lot of ice, this could be a hassle. But the upside for us is that we removed the ice bin, which takes up about half the upper compartment in the freezer, and we now have a lot more freezer space.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    LG has issues/Best Buy doesn't care

    Posted
    Wastingtime

    Before purchasing my new $2000 refrigerator I spent countless hours going over reviews, features, and price. My wife and I spent time looking at and picking what we thought was a good product. After recieving our frig. We slowly started to notice issues; first the water is never cold ( Customer service at LG said " it should be cold but not cold" and then after asking to speak to a supervisor I was disconnected)' 2nd where the water is suppose to come out on the outside of the door would not work properly, when it is depressed water would dribble all over the place, 3rd the owners manual it states that you should get 7oz of water in 4 seconds, I would get barely half. So I spoke with Best Buy and they wanted to offer me a replacement, which we accepted ( thankfully I purchased an extra 3 yr warrantee plan, obviously $2000 isn't enough to get a product that works as expected), at this point it then took three different call within three week to finally get the replacement due to Best Buy inadequacy, we finally get the replacement and refused it because you could see how the water line came out of the door was just as bad as the first one. Then I started the whole process over, going into the store in Summerville, SC, spoke to the manager Calvin Smith who's first comment was "is it a Best Buy issue or a product issue" good opening line for a manager basically " hey Best Buy is not held responsible for the products they choose to sell" After hours of more research, going to stores, I can find a few frigs that are similar to what I choose the first time, but of course they're more money, I offered to basically split the difference ( because $2000 isn't enough to purchase a product that works), but neither corporate or the store manager would budge. So here I am wasting more time writing this review and now going elsewhere to purchase a refrigerator, and best Buy will be picking the one I have up for a full refund, it's amazing how much time and money Best Buy will spend on pickups and return, so they can save the $200 it would have cost to make me happy, and of course I'll be closing my Best Buy account, plenty of other places that want my business.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Compressor goes out in 2-5 years

    Posted
    Oscar

    We bought this refrigerator to update our kitchen less than two years ago and actually Best Buy was great to work with. The guys delivered on time and did a nice job. We got the refrigerator, a new stove and microwave all at the same time. The refrigerator was the only thing that was LG and we didn't get an extended warranty on it because, hey our old one never had a problem and was 15 yrs old. Just over a year the ice maker started having issues. Getting stuck, off track, that kind of thing. This summer it worked about 30% of the time and we would have to go in and realign it. About a month ago stuff in the freezer started melting. After about four days the top was clocking in at around 40 degrees and everything in the freezer melted. We called CS and did some trouble shooting (unplugging it for 2 min. and pulling the drawers all the way out in case the system thought the doors were open). Didn't work and we called a tech. and was told the compressor was bad. We went 21 days between first noticing an increase in temps to the tech getting the part in and fixing it. Good thing we kept the old Frigidaire in the basement! The compressor was under a 10 year warranty but the over all warranty was only a year and we are at one year and seven months. We had to pay $700 out of pocket for the labor and diagnosis and that doesn't include the food lost and annoyance of running up and down stairs for over two weeks for food! LG will not reimburse our labor cost and the tech told us it was the fourth one of the Linear Compressors on an LG he had replaced this week! He said they are always somewhere between 2-5 years old and that LG has a major problem with that compressor but they deny it when you tell them. DO NOT buy this refrigerator, get something else from Best Buy. Look online for LG Linear Compressor and you will see complaint after complaint over the same issue, the compressor goes bad after a couple of years.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect solution for a small space...

    Posted
    CapeCoddah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When you have just 34" in width for a new refrigerator, your options are limited. However this refrigerator has been the perfect solution, with high-end features like in the door ice and water, LED lighting, adjustable shelves. We've already seen a difference in our electric bill as a result. Replaced a 10 year old Kenmore top-freezer unit that was still running, but starting to have pieces break. The bottom freezer is huge, and there when you need it. It's nice to have those things you use on a regular basis at eye level when you open 1 or both doors. It does make things easier to find. We weren't sure how we'd use the top level full-width drawer, but it's been fine for deli stuff (we don't keep pizza boxes around). The right side door will fit a half-gallon and a quart container front-to-back, and two half-gallon containers across. (We generally don't buy gallons of anything, but have a few half-gallon containers going at a time, so this was a concern). You can fit a few small items on the left door. We're a family of two, so there's plenty of space for everything. The refrigerator sits beside a doorway. Because it's deeper than the old unit, the doors just clear the wall when open. Also, the smaller doors make it possible to enter the kitchen while the doors are open. It's quiet, and seems to be keeping our food fresh longer. What more can you ask for? Oh, by the way. The removal and delivery was top-notch! Best Buy's delivery service showed up right on time after notifying us they were on the way. I was concerned about our kitchen floor getting damaged at delivery time, but they didn't even let the refrigerator touch the floor on the way out. They used straps under the unit to lift it, walked the old one out, and the new one in. Better men than I, frankly, but the delivery service was superb in every way! Highly recommended!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Price for Fridge / Not So Great Installation

    Posted
    winterhascome2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my first refrigerator purchase so I was amazed at how expensive refrigerators are nowadays. I wanted French Doors (mainly because a normal door takes up too much space when open) and my toddler can open a normal fridge door, so I wanted it higher up. So I went to Best Buy and happened to see this marked down - it was previously a floor model. I also have pretty strict size requirements (because of the surrounding cabinetry), and since I had been looking around (online and at various stores) for a week or two, and this happen to fit, I bought it right away. I did see a few scratches and dings on it, and took pictures of the item. They shipped it for free, but in the process, added some more scratches and dings. (Oh well. For the price, I can't complain though.) There's plenty of space and I can even fit a number of pots in the fridge so I can cook a big batch of food and leave them in the pots they were cooked in. The only complaint about the fridge itself is that sometimes it vibrates quite a bit and it causes the bottles and jars inside the right door to rattle, which just increases the noise. No idea if its normal or not. The installation guy however wasn't terribly nice. I had a freezer full of frozen breast milk in my old fridge for the infant, and had asked that they give me notice before coming. They said they would call an hour beforehand, but didn't, so he was annoyed that I hadn't emptied out the freezer of the old fridge when he arrived. So he waited while I took the breast milk pouches out. And then he told me to turn off the water under the sink. The valve was stuck, and he wouldn't even try to help turn it nor offer any advice for what to do save to find a plumber and then they'd come back in a week to install. So I put all the milk back into the old freezer. And then I found out that they were just going to leave everything there in the middle of the kitchen (recall there isn't much space) and so in desperation, I took out some wrenches and gave it a whirl, remembering in the back of my mind something about being careful not to yank too hard and to use two wrenches, etc. And I got it to budge. He waited for me to move the frozen milk pouches a third time, and then installed everything. They were unapologetic about the whole thing, and left a mess behind so I had to mop everything. But at least I got it all done while the kids weren't home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Top to bottom, Best Buy came through for me.

    Posted
    GTinNJ

    Replacing a 22+ y/o, 20 cu ft side-by-side, in a 35" wide space, options are somewhat limited. There are few fridges that were in my price range, fit the space, and could be delivered asap. After extensively reading reviews, and visiting the local BB store twice to take measurements, I decided on this LG model. The transaction was quick, delivery a few days later was flawless with constant communication, and set up was easy. (Special kudos to the delivery guys who were efficient and experienced. They knew exactly how to maneuver the new fridge into the kitchen space without scratching floors, doors, cabinets, etc.) Now as for the functioning of the fridge, I just don't understand all the reviewers that comment about the compressor or ice maker noise. Unless they received flawed appliances, this LG model is nearly silent...in all respects. Pros: Esthetically, very modern and matches all the other stainless steel appliances. Shelves & drawers are functional and well designed. There appears to be way more space than we would have thought an additional 4-5 cu ft would have compared to the old unit. The split doors are very convenient and space savers, though very similar to the replaced side-by-side. The best feature is the wide shelves that can accommodate trays of food and large casserole dishes. This was a severe limitation of the old fridge. I have placed a thermometer in both the upper fridge and lower freezer. The temps are spot on to what the digital thermostat is set at. Very even, top to bottom. Cons: As others have mentioned, the door shelves are narrow and limiting. The ice maker takes up valuable fridge space and does not have a large capacity. (Paying an additional $600 for the 2nd ice maker seemed to be an absurd expense.) Even with the convertible shelf, there is too little space for bottles and tall jars. But, all in all, we are very satisfied with this purchase. Both, Best Buy and LG have made this a pleasant experience.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away from LG

    Posted
    cowboy101
    • My Best Buy® Elite MemberElite Member

    When we purchased our current home, the opening for the Fridge was smaller so we can go purchased a new one, this was in February 2016. We picked the LFXS24623S because of the features, its a expensive fridge but with a 10 year compressor warranty, we figured it was a great investment. Lets move ahead to now, its 3 years old and the compressor is out. We are not able to find someone to work on them, nobody in our area will touch it. Talking on the phone with LG, they said its my compressor, which they would cover, what they don't tell you that no repair person wants to touch working on the LG fridge because of parts problems, The compressor is parts only, so you are out $300 dollars to get it replaced. They will send a replacement compressor, which might or might not work. The repair people I talked too said that the LG fridges are made to last 3-5 years. Seeing my current experience I would not recommend any LG fridge to anybody. You will be wasting a large sum of money. When you look on LG website for an authorized repair, the one listed for my area states they no longer work on LG systems. I have called 8 repair people around town and nobody wants to touch this. I just want to warn other people from making the choice of buying an LG fridge and then having to go in 3-5 years and purchase another fridge that will actually last as long as a fridge should. LG does not care about getting it fixed or replacing it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    better than anticipated

    Posted
    DIYdiva

    I shopped extensively, both online and in stores, and had my choices narrowed down to this one, the Kenmore Elite that matches this one because LG makes it, and Samsung. I own 2 other LG appliances but no Samsung (although I do love my Samsung phone!) so I narrowed it down to the 2 options and then this one went on sale so I immediately bought it. Delivery was efficient. One of the delivery men was a bit abrasive in his manner but the other was truly pleasant so all-in-all not a bad experience at all. The Fridge fits in the same footprint as the 17-yr-old Kenmore Elite side-by-side it replaced. I grew up with freezers on the bottom so the arrangement of the unit was like coming home. The big surprise for me, however, was how much more space and how much more accessible everything is in this one compared to the side-by-side it replaced. I actually have more storage capacity in this freezer than I did in the old one and that was honestly a surprise to me. The versatility of the fridge shelving is quite nice. It does have separate humidity controls for each of the produce bins and my produce is keeping fresh for much longer than in my old one. The deli pantry drawer is a wonderful addition and I'm so glad I have that now. It's perfect for the selection of cheeses, smoked sausages, etc. that I always keep. I've read a lot of conflicting opinions on the ice maker. I live alone but am a heavy ice-user and I have house guests and my grown kids over quite a bit; it has no trouble keeping up with demand. A family of 4 might need more if they are in the habit of using quite a bit of ice. Next time I host a get-together of more than 4 I'll just stockpile it in the freezer bin ahead of time. On a day to day basis, though, it''s perfect. I'm quite happy with this fridge and certainly recommend it. And I do love the little pyramid ice cubes!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge for a smaller space

    Posted
    RMatSLU
    • My Best Buy® Elite MemberElite Member

    I was bummed when I ordered a full size 35 3/4in fridge and it wouldn't fit in our kitchen. We were off by less than an inch. After walking into Best Buy's new appliance store, the rep showed us a couple of 33in fridges that would work for us and there are not many to choose from. We found an LG that was a 35 3/4 that we fell in love with and this 33in had the same features but they didn't have it in the store since it was brand new so we went in to the purchase without actually touching or seeing it in person. We fell in love with is when it was delivered. The fridge is very spacious with many compartments and drawers that can be moved around. The ice maker takes us little space on the door and works perfect. The water comes out a little awkward because of where it is but I love it because it makes it easy to fill up any type of container and any size container. The freezer holds more than expected. It is a beautiful fridge. I initially wanted the silver but all of our appliances are black so we went with the black and it looks great. The only knock is that is does collect smudges and finger prints so we do have to wipe it down every day but that takes 10 seconds.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING Refrigerator!!

    Posted
    KTBeth911
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My kitchen is actually quite small at 10.5' x 12.5' but this refrigerator fits perfectly. We've owned this refrigerator for about a month now. When our old refrigerator decided to quit on us I did my research online ahead of time and this was the one we went with! I was very impressed from the beginning. We wanted: crushed ice in the door and a freezer on the bottom, Energy Star was also important to us (about $400 more, but the benefits far outweigh the upfront cost). We also only had a width of 33", when the standard now seems to be 36". VERY pleased with everything about this refrigerator, I do have to comment that we are still trying to figure out how to organize/arrange the fridge. Milk in the door and condiments, sauces, jellies, etc. on the selves? or vice-versa? Or maybe we just have way too many and could stand to get rid of a couple? There's so much room inside so we're bound to figure it out soon enough. :o) There's also a door alarm that goes off if you leave the door open for too long, which is nice, LED lighting and stainless steel make it a beautiful addition to any kitchen!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stylish, Spacious Refrigerator

    Posted
    1stharp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I absolutely love my LG French Door Refrigerator. I've waited 20 years to have a French Door and it's as great as I had anticipated. I have a relatively small space so the choices were limited but the LG met all my requirements including ice and water through the door. I love the icemaker in the door which frees up so much space in the refrigerator itself. It makes plenty of ice for a one-person household and it's great that I can stockpile it in the ice bin in the freezer if I need a large amount for big dinners or family visits. The bright LED lights are such an improvement over the old incandescents and the see-through bins are terrific. I don't have to guess which jar to choose by the shape of the jar lid! The deli drawer is so roomy and I have yet to fill up both vegetable/fruit bins. I like the freezer below since I don't use it as often as the fridge and all the items are visible. One suggestion - It would have been nice if LG had included in the instructions the information that the ice dispenser won't work if the right-hand refrigerator door is open. I had a few anxious moments the first day thinking that the icemaker wasn't functioning. My only two tiny quibbles are that the water dispenser has a flat surface that's awkward. If it were curved, it would be more ergonomically satisfying. And, as with all stainless steel appliances, it shows fingerprints which is annoying. But that's a small price to pay for such an improved quality of life from my new fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Working well but one quirk

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Needed smallest option in stainless for double-door/freezer on bottom model and this LG size was right and highly recommended by Best Buy sales team. The delivery team still had a heck of a time getting it into our 1950s ranch--ended up going thru sliding doors in back of house and there was only 1 door it would fit thru inside house....so if you need a small model for your smaller older home, keep looking or be sure it will fit first (our bad). It works well enough now that its in, and we like it except for one huge quirk: the water dispenser sits so far out toward front of fridge that water spills out regularly if your cup isn't positioned exactly right under the spigot (which means that any guests or people not familiar with that quirk always spill water all over if we don't warn them about it first). It seems like it's designed to work easiest by pushing the water dispenser bar with your hand rather than your cup--for some reason there is less spillage doing it that way because then u can hold the cup down farther and avoid spillage. If I thought we could find a smaller model with a diff spigot system that would actually fit into our house I'd prob return it for that one reason...but since it was such a pain getting it in it's staying. Ice maker didn't work right away and Best Buy Geek Squad totally blew off our call for help on that (disappointing) but we finally figured it out. It works well otherwise and looks nice. I guess overall I can recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    cool all around

    Posted
    chilledagain
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our old frig was showing signs of ending its cool life. With Easter's food already bought and ready to use we were left with a tough decision. Should we see if the old frig would make it through? Or was it time to see what was available on such a short notice? I was able to find a slightly dented unit, for much less than full price. And while I got a bargain in price, the quality of this refrigerator is top notch. The looks are amazing. We slid ours into cabinetry that hides the dents that lowered our units price. On Easter visiting family members all made comments about how nice this refrigerator looks and works. The air movement inside is amazing, keeping everything evenly cooled. And the freezer does the same, everything is frozen solidly, as it should be, regardless of its position in the freezer. And this unit is quiet. With it being slid in between cabinetry, we can hardly hear the compressor working, I literally have to be standing right in front of the unit, with everything in the house being completely quiet, and then listening very carefully I can hear when the refrigerator is on. We are running our water and ice from a reverse osmosis unit, and the ice is crystal clear and the water is just as clear. Hoping that everything continues as is has been thus far. I am impressed with it so far.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Problematic Refrigerator and Service

    Posted
    DWR1
    • My Best Buy® Elite MemberElite Member

    We purchased this LG French Door refrigerator in April. The first day we had it the ice maker or water dispenser inside the left door started leaking water. It was not a large amount of water, but we had to wipe up water off of the freezer door and floor daily, and for $2K not what we expected. We purchased the 5 year protection plan (I highly recommend this when purchasing an applicance) so I called Best Buy for service. I was told there was no Best Buy refrigeration techs for LG applicances our area. I was surprised... this is a city of more than 100K residents. I was told they would contact a third party for service. Five days after the refrigerator was installed I was contacted by Open Claims Management... they told me the unit was covered by LG warranty and I should contact LG directly. I said no since that is not what I was paying for with the protection plan. They said it probably would be in my best interest then to invoke the 15 day return clause of my protection plan. So, we returned the LG refrigerator. Because of the water leakage right out of the box, and because service seems to be unavailable for the LG, we cannot recommend this LG refrigerator. I give Best Buy a pat on the back for making the return of the LG a painless process... we basically exchanged it for a Samsung refrigerator... so far, so good.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good fridge, but awkward

    Posted
    mojo67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After researching a lot of fridges that had the features I wanted I chose this one. I wanted a French door fridge with water and ice in-door and a large deli drawer. This fridge ticked off all the boxes and while I have no problems with it’s operation, noise (mine is quiet), temperature control, or looks; I do have a problem with the usability of the fridge space: it’s awkward and small. My last fridge (also LG) was about 4-5 cubic feet smaller and It could hold more food. The main problem is that the door space is lacking. Because of the French doors and ice maker, you lose a significant amount of crucial door space. Wine bottles and large require Tetris-like skills to get in. If you have a lot of condiments, dressings, and sauces—they will be scattered throughout the fridge rather than in the doors and my OCD is not too happy about that. After having it about 45 days, I’m still getting used to it. Again, the fridge has no problems other than door-space. My problem was thinking about the size of the fridge and style over it’s usable, functional space.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great now, Not sure on long-term though.

    Posted
    Danno

    This French door refrigerator replaced an 11 year old Whirlpool side by side refrigerator that was also 33" wide. The LG french door was a huge upgrade in space. Love the storage options that this model has. I also really like the ice and water dispenser having separate dispensers. It's one of the only models like that, but it's nice not having to hit a button constantly to switch between ice and water from a single dispenser. I also really like the smaller ice cubes. I haven't had an issue of running out of ice yet though I'm typically the only person using ice, but I use a lot of it in a day.... The only part of this refrigerator that I don't like, and it makes me really nervous for the long term is that every-single-time you open ANY of the doors, the fans/compressor kick off on the refrigerator. For anyone who's familiar with compressors on anything from appliances, to central air, the most wear and tear on fans and compressors come from the turn-on. The more they turn on and off, the more wear and tear there will be. For the long term, I am really not sure that this fridge will last as long as the older Whirpool. I guess time will tell though... I just hope there's a good reason for the compressor turning off, other than just doing it for planned obsolescence.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    We love Best Buy. Use to love LG.

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have always loved everything about Best Buy. Still do. Bought an LG last year, and love it...no problems + great delivery guys! So 2018, and a different house. Thought “Well let’s do the same thing; we had great success last year !” Got an almost identical LG black stainless French door model and all. Delivery smooth! It never got to a reasonable temperature nor did it even keep temperature ! Freezer fine; ice maker fine. The refrigerator just could/would not keep up. Best Buy was GREAT. They sent out two Geek Squad guys (very professional and friendly). They put in a new $450. “brain” and thermostat (free !). It did NOTHING to remedy ! BB was again very pro-active about it, and RECOMMENDED a replacement (rather than trying to fix). It did take about 3 weeks, but they replaced it for free. Again perfect install. I am skeptical of the new model LG. I heard Samsung has as many or more “lemons.” Kinda sick about it, BUT Best Buy are our buddies. Again, very proactive. We will see how THIS LG does about keeping temperature !

    No, I would not recommend this to a friend