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Customer reviews

Rating 4.5 out of 5 stars with 492 reviews

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90%
would recommend
to a friend
Page 1 Showing 1-20 of 492 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design, Quiet
    Cons mentioned:
    Ice dispenser, Price

    Rated 4 out of 5 stars

    Overall, A Good Buy

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    Posted .
    Owned for 1 month when reviewed.

    Overall, a good buy. For the Price Point, OK quality but fair value for the dollar - other brands at this price point come with fewer issues and have a more solid and quality feel. PROS: * Gorgeous, clean design. Looks great in the space. * Super quiet 98% of the time (see cons for the 2% of the time it's not). * Spacious, efficient and well lit. Nice storage spaces, though if I'm honest I'd like better space for tall bottles like champagne to chill on a door rather than just flipping back the mini shelf, but perhaps that position is better for chilling. * The water and ice dispenser space is quite large allowing containers of all kinds of sizes! Love that. My Pogo water bottle is 40 oz so I'm glad it fits. * Clever and easy to use temp controls that have a nice range of temperature. * I like that there are good storage shelf spaces on the inside of both doors rather than the ice maker taking up all or most of one side. Nice design. * LOVE the deli drawer (or whatever else you might use it for) * Very spacious freezer with 2 tiers! Takes some pressure off my chest freezer in the basement Cons: * The ice maker whirrs regularly to test if more ice should be made, and it's a noticeable if not loud noise. At this price point I feel like that shouldn't be the case. * The housing for the water filter will not stay fully closed. I have tried tape, wedging something into the little clips to help then grip and then using tape, nothing works. It seems to be that the filter itself will not stay up in the locked position after being screwed in and puts pressure on the housing, forcing it open. * The shelves don't actually balance and stay level in their runners. They tip and sag. (Yes, the fridge is level, I checked) I've tried putting some paper towel under the front ends to help support them in place and it helps a bit but they still sag a bit in the center. * The drawer design for the freezer allows small animals like cats or small dogs to climb in behind it when open. The good thing is that it closes softly and gently so it can't harm or squish anything in there when you try and close it, and it will not close when blocked anyway. Still... This is probably not something that can be helped, it's just a fact of having a drawer, but it's something people should consider before buying and I truly never thought about that myself. * The button panel feels like cheap plastic that is not well connected to the underlying contact board of the fridge. * The ice dispenser can kick ice in unexpected directions across the room, the receiving container should be pretty close to the aperture to stop that from happening. * The top cover of the deli/produce drawer is fixed in place. It would be nice if it flipped up as the drawer is pulled out, as competing models at this price point do. Lastly, this has nothing to do with the product itself but does have to do with Best Buy. I purchased a "New" fridge and received one that was damaged in several ways indicating it was actually an Open Box. Honestly, I feel like that was poor faith and business and I was surprised. I always expected and got better from Best Buy. I don't know if it was to do with the Refrigerator Shortage going on or what, but customers should be aware that this may happen to them when buying an expensive appliance that is being delivered from Best Buy rather than one you pick up yourself. The store itself doesn't really know what's being sent to you from the warehouse and doesn't seem to care to have better control over that. In the end, there is a Refrigerator Shortage and my old one was about to die. I had no real choice and this was the first one I could find in the design I wanted that would fit my space and was actually available within the week instead of "maybe" 6 months or more. This is the nicest Fridge I have ever owned. I only hope it lasts as long as my last one.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works as good as it looks - Excellent

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    This refrigerator is everything we wanted, all functions work as intended. Crushed ice a nice bonus over just cubed. Very happy with purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Dream Machine

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    Posted .
    Owned for 3 weeks when reviewed.

    I am so happy with this refrigerator! The amount of space it has, the freezer drawer pulling out further than our old one so you can actually get to stuff, and the ice/water dispenser! This is a dream machine, lol!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    You’ll like this one!

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Excellent refrigerator and freezer. Flexible. Lots of storage. Great ice maker.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Does the job

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Bought this model because of the size and that the wife demanded it have ice and water in the door. Everything works as advertised and it looks good too.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Jo

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    Posted .
    Owned for 3 weeks when reviewed.

    I absolutely love this refrigerator…it’s easy to keep things organized

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    I love this refrigerarator. I thought I would have to settle for less because of my limited space. But no. Not at all. There is all kinds of room. I like how I can slide the top shelf in to make room for 2 liter bottles. The freezer is also larger than what I had before. It’s great!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Faulty compressor after 1.5 years

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    Posted .
    Owned for 1.5 years when reviewed.

    We have loved this refrigerator for all of the 1.5 years we've owned it. Love the versatility of the shelving, deep bins and the ease of changing out filters. Just last night, however, the compressor died. A repairperson arrived today and told us that a common issue with LG refrigerators is faulty compressors. We will never purchase another LG refrigerator again. This is too new and too expensive to have a 1.5 year life.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect fridge for us!

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    |
    Posted .
    Owned for 1 week when reviewed.

    We wanted a midsize refrigerator with 2 doors and a good reputation. We’ve not been disappointed!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG

    |
    |
    Posted .

    Its working good but seee the pic i receive it today LG

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Doors, Size

    Rated 4 out of 5 stars

    Awesome storage volume for its size!

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    |
    Posted .
    Owned for 1 month when reviewed.

    Due to our older kitchen layout we elected to keep to the smaller size but want to maximize the refrigerator storage. This was one of the only models that offered water and ice on the French door with a bottom freezer. My kids enjoy the easy use of the water and ice on the outside of the French door. It works well for the month and almost a half that we have had it. It looks nice! The door offset is roughly 3/4”-1” for each French door, which is very shallow for the thickness of the doors. It does not sound like much until you have an exterior wall and no give room from the cabinets. No display model at store so found out at delivery when they were attempting to side it into place. Otherwise functions as it should. My kids, wife, and I approved and would recommend. It should be more efficient than our 21 year old refrigerator that it replaced.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Don’t bother!

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    Posted .
    Owned for 2 months when reviewed.

    Made it two months and the ice cube tray in the ice maker has snapped in half!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    LG 24.5 Cu. Ft. French Door refrigerator

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    |
    Posted .
    Owned for 1 month when reviewed.

    I am extremely happy with my new LG 24.5 Cu. Ft. French Door Refrigerator. It fits perfectly in our kitchen space. We’ve had it about 6 weeks; the only drawback I can possibly think of is that of crisper space. The drawers are great but I could use a couple more. We are huge veggie and fruit eaters. That being said they do a great job of keeping both fruit and veggies fresh for an extended period of time. This refrigerator is the quietest one I have ever owned and I have had many!!! My experience with the sales personnel at Best Buy was great as was the delivery and set up process. Kudos to all. P.S. I love the size of the ice cubes. Perfect for beverages. The huge ice bin in freezer is also great.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Design
    Cons mentioned:
    Shelving

    Rated 3 out of 5 stars

    Good refrigerator needing better quality materials

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    |
    Posted .
    Owned for 1 year when reviewed.

    A good looking and functional refrigerator. I never managed to get the wifi hooked up. My main concern is cosmetic. The unit is about a year old and is in a two mature adult household. The stainless exterior has proven to be subject to denting and dings. Neither my wife or I have a clue just what could have caused the dents. My guess is that the steel fronts are constructed of a very thin gauge and requires extreme caution in daily use. Also the plastic interior is of an equally thin construction as something obviously fell out from one of the shelves and managed to put a "smile" in the bottom level of the refrigerator compartment. (See photos). We did not expect an indestructible refrigerator but something this delicate leaves a lot to be desired. When guests come over we will post a sign on the fridge, "approach and handle with caution"!

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice refrigerator

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    |
    Posted .
    Owned for 1 week when reviewed.

    Love this LG refrigerator! It fits perfectly in our space. It’s crappy that you have to pay more money for a smaller than traditional size but over all we like it!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Doors

    Rated 4 out of 5 stars

    New LG Fridge OK But Quality Not As Good as Older

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    Posted .
    Owned for 3 weeks when reviewed.

    This LG refrigerator replaces my previous LG fridge which lasted about 13 years before the compressor went caput. This model looks exactly the same and has most of the same features. However, the stainless steel finish on this new model is alot thinner in that it can scratch alot easier. Also the weight of the doors feel lighter and the shelves seem thinner. Overall the quality of materials feel cheaper. This model also has an air filter and previous one did not. Just hoping this new one will ger at least 10+ years. This size 33 width limited my options for immediate purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Doors, Size

    Rated 5 out of 5 stars

    LG is a great fridge

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    Posted .
    Owned for 1 month when reviewed.

    I LOVE my new LG fridge! It’s so handy having filtered water and ice cubes dispense in the door. The crispers are nice sized. The bottom pull out drawer under the crispers is handy. I just wished there was a space to stand up 2 ltr bottles of pop without loosing half a shelf. That’s the only drawback that I’ve found so far. I’ve had my new fridge for about 4 wks.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Quiet

    Rated 5 out of 5 stars

    Great new refrigerator!

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Loaded with features, large capacity and, quiet .. I am VERY PLEASED.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great for a small apartment

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I got on 4th of July sale. Heidi the manager helped me and all the staff was great! Even the delivery people. Ice does make noise when falling but we are fine with that and i think it is pretty normal. We have 3 kids so that does not bother us. Reading other reviews I would say the right door u do have to close a little harder. But on this fridge you can shut the right or left door first. We LOVE it perfect size for the space we needed. Holds much more than the other fridge and we have ice and water. Just get a warranty I would recommend with any house hold appliance. My kids love that they can fill there Hydro Flasks up without spilling. We are all satisfied! I also bought the black stainless steel but I liked the stainless steel better and they switched them with non problem. Excellent customer service from Best Buy!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    A capable mid-sized fridge

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    |
    Posted .
    Owned for 1 month when reviewed.

    This fridge is more spacious than it originally seemed in the store. We traded up from a side-by-side fridge/freezer and are so glad we did. The fridge compartment is deep and holds a lot of items. We like being able to adjust shelf heights on each side to accommodate different caryatids by container sizes. We read complaints about the vegetable crisper, but so far, our greens stay fresh longer that in our previous fridge and fruit and berries stay fresh longer in the other drawer. We like the well-thought-out, wide, and shallow deli drawer that allows all contents to be easily viewed and that also prevents easy spoilage because of less stacking. The freezer fits a lot and we love the shelves and lower level divider that keeps stuff more organized. All in all, a good appliance. We notice that there were some dings when the fridge was installed. For that reason, we aren’t giving the experience 5 stars.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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