Enjoy a safe, convenient shopping experience.Learn more

Main Content

Customer Ratings & Reviews

Your price for this item is $2,499.99
Save $300
The previous price was $2,799.99

Customer reviews

Rating 4.5 out of 5 stars with 399 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

89%
would recommend
to a friend
Page 1 Showing 1-20 of 399 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Easy to open, Ice dispenser, Price

    Rated 4 out of 5 stars

    Overall, A Good Buy

    |
    Posted .
    Owned for 1 month when reviewed.

    Overall, a good buy. For the Price Point, OK quality but fair value for the dollar - other brands at this price point come with fewer issues and have a more solid and quality feel. PROS: * Gorgeous, clean design. Looks great in the space. * Super quiet 98% of the time (see cons for the 2% of the time it's not). * Spacious, efficient and well lit. Nice storage spaces, though if I'm honest I'd like better space for tall bottles like champagne to chill on a door rather than just flipping back the mini shelf, but perhaps that position is better for chilling. * The water and ice dispenser space is quite large allowing containers of all kinds of sizes! Love that. My Pogo water bottle is 40 oz so I'm glad it fits. * Clever and easy to use temp controls that have a nice range of temperature. * I like that there are good storage shelf spaces on the inside of both doors rather than the ice maker taking up all or most of one side. Nice design. * LOVE the deli drawer (or whatever else you might use it for) * Very spacious freezer with 2 tiers! Takes some pressure off my chest freezer in the basement Cons: * The ice maker whirrs regularly to test if more ice should be made, and it's a noticeable if not loud noise. At this price point I feel like that shouldn't be the case. * The housing for the water filter will not stay fully closed. I have tried tape, wedging something into the little clips to help then grip and then using tape, nothing works. It seems to be that the filter itself will not stay up in the locked position after being screwed in and puts pressure on the housing, forcing it open. * The shelves don't actually balance and stay level in their runners. They tip and sag. (Yes, the fridge is level, I checked) I've tried putting some paper towel under the front ends to help support them in place and it helps a bit but they still sag a bit in the center. * The drawer design for the freezer allows small animals like cats or small dogs to climb in behind it when open. The good thing is that it closes softly and gently so it can't harm or squish anything in there when you try and close it, and it will not close when blocked anyway. Still... This is probably not something that can be helped, it's just a fact of having a drawer, but it's something people should consider before buying and I truly never thought about that myself. * The button panel feels like cheap plastic that is not well connected to the underlying contact board of the fridge. * The ice dispenser can kick ice in unexpected directions across the room, the receiving container should be pretty close to the aperture to stop that from happening. * The top cover of the deli/produce drawer is fixed in place. It would be nice if it flipped up as the drawer is pulled out, as competing models at this price point do. Lastly, this has nothing to do with the product itself but does have to do with Best Buy. I purchased a "New" fridge and received one that was damaged in several ways indicating it was actually an Open Box. Honestly, I feel like that was poor faith and business and I was surprised. I always expected and got better from Best Buy. I don't know if it was to do with the Refrigerator Shortage going on or what, but customers should be aware that this may happen to them when buying an expensive appliance that is being delivered from Best Buy rather than one you pick up yourself. The store itself doesn't really know what's being sent to you from the warehouse and doesn't seem to care to have better control over that. In the end, there is a Refrigerator Shortage and my old one was about to die. I had no real choice and this was the first one I could find in the design I wanted that would fit my space and was actually available within the week instead of "maybe" 6 months or more. This is the nicest Fridge I have ever owned. I only hope it lasts as long as my last one.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Awesome storage volume for its size!

    |
    Posted .
    Owned for 1 month when reviewed.

    Due to our older kitchen layout we elected to keep to the smaller size but want to maximize the refrigerator storage. This was one of the only models that offered water and ice on the French door with a bottom freezer. My kids enjoy the easy use of the water and ice on the outside of the French door. It works well for the month and almost a half that we have had it. It looks nice! The door offset is roughly 3/4”-1” for each French door, which is very shallow for the thickness of the doors. It does not sound like much until you have an exterior wall and no give room from the cabinets. No display model at store so found out at delivery when they were attempting to side it into place. Otherwise functions as it should. My kids, wife, and I approved and would recommend. It should be more efficient than our 21 year old refrigerator that it replaced.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Dream Machine

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I am so happy with this refrigerator! The amount of space it has, the freezer drawer pulling out further than our old one so you can actually get to stuff, and the ice/water dispenser! This is a dream machine, lol!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Does the job

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Bought this model because of the size and that the wife demanded it have ice and water in the door. Everything works as advertised and it looks good too.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    I love this refrigerarator. I thought I would have to settle for less because of my limited space. But no. Not at all. There is all kinds of room. I like how I can slide the top shelf in to make room for 2 liter bottles. The freezer is also larger than what I had before. It’s great!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect fridge for us!

    |
    Posted .
    Owned for 1 week when reviewed.

    We wanted a midsize refrigerator with 2 doors and a good reputation. We’ve not been disappointed!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Don’t bother!

    |
    Posted .
    Owned for 2 months when reviewed.

    Made it two months and the ice cube tray in the ice maker has snapped in half!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    LG 24.5 Cu. Ft. French Door refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    I am extremely happy with my new LG 24.5 Cu. Ft. French Door Refrigerator. It fits perfectly in our kitchen space. We’ve had it about 6 weeks; the only drawback I can possibly think of is that of crisper space. The drawers are great but I could use a couple more. We are huge veggie and fruit eaters. That being said they do a great job of keeping both fruit and veggies fresh for an extended period of time. This refrigerator is the quietest one I have ever owned and I have had many!!! My experience with the sales personnel at Best Buy was great as was the delivery and set up process. Kudos to all. P.S. I love the size of the ice cubes. Perfect for beverages. The huge ice bin in freezer is also great.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice refrigerator

    |
    Posted .
    Owned for 1 week when reviewed.

    Love this LG refrigerator! It fits perfectly in our space. It’s crappy that you have to pay more money for a smaller than traditional size but over all we like it!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Ice maker

    Rated 5 out of 5 stars

    Great, spacious refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    This was a replacement for out 20 year old fridge and we were excited about getting some new features. We have now owned this fridge for a month and are very happy with this decision. The icemaker is well positioned and hidden. You can barely tell it is in the door. The layout and space are perfect. This is an overall great purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Doors, Size

    Rated 5 out of 5 stars

    LG is a great fridge

    |
    Posted .
    Owned for 1 month when reviewed.

    I LOVE my new LG fridge! It’s so handy having filtered water and ice cubes dispense in the door. The crispers are nice sized. The bottom pull out drawer under the crispers is handy. I just wished there was a space to stand up 2 ltr bottles of pop without loosing half a shelf. That’s the only drawback that I’ve found so far. I’ve had my new fridge for about 4 wks.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Just What I Needed, and Only 30" Wide

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Thus far I'm struggling to figure out why I hadn't purchased this unit 11 months earlier. This LG unit is far better, brighter, more efficiently laid out than my prior unit. It took a bit of getting used to as we moved from a Side by Side to this French Door variety, but it was well worth the training time. I really like the soft touch water and ice dispenser. First, it's quiet. Second, the button is large and easily pressed. Third, the opening is large enough to accommodate all of the glasses and pitchers we typically use, and the shelf provides positive support as the water volume increases. I appreciate that the door stays open where it's opened to. Unlike our old device that the doors either swung closed, or swung completely open with a bang. The door has conveniently sized and located shelves, which has proved to keep our refrigerator much better organized, and everything is easily seen. More importantly, items placed into the various pull out drawers keep to the temperatures expected...no more frozen lettuce or tomatoes! I wasn't expecting to like the large freezer drawer. I thought it would get in the way. It's been a nice change from the tiny space we struggled with in our side by side unit. Moreover, the ice dispenser in the door takes up so little space that we've gained at least 1 cubic foot of refrigerator space just from a more efficient layout. This is our first LG appliance, and I have to say, it'll likely be jus the first of many. I'll be sure to include LG in my searches for additional home appliances.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Good refrigerator needing better quality materials

    |
    Posted .
    Owned for 1 year when reviewed.

    A good looking and functional refrigerator. I never managed to get the wifi hooked up. My main concern is cosmetic. The unit is about a year old and is in a two mature adult household. The stainless exterior has proven to be subject to denting and dings. Neither my wife or I have a clue just what could have caused the dents. My guess is that the steel fronts are constructed of a very thin gauge and requires extreme caution in daily use. Also the plastic interior is of an equally thin construction as something obviously fell out from one of the shelves and managed to put a "smile" in the bottom level of the refrigerator compartment. (See photos). We did not expect an indestructible refrigerator but something this delicate leaves a lot to be desired. When guests come over we will post a sign on the fridge, "approach and handle with caution"!

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A lot of space inside a smaller footprint!

    |
    Posted .
    Owned for 1 month when reviewed.

    I'm loving this French door refrigerator! Happily, our local Best Buy had a floor model so that my husband and I could view it "in person". Also, we were able to take a physical measurement rather than go solely by those listed on the website. We had a rather small cubby into which the refrigerator had to fit and - it fits perfectly! Our previous refrigerator was a side-by-side but I'd been wanting a French door model for years. The trouble with a side-by-side is that larger sized pans would not fit. Not a problem with this French door! We got the install just in time for the holidays, too, when we had an abundance of "larger sized pans".

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great for a small apartment

    |
    Posted .
    Owned for 1 month when reviewed.

    I got on 4th of July sale. Heidi the manager helped me and all the staff was great! Even the delivery people. Ice does make noise when falling but we are fine with that and i think it is pretty normal. We have 3 kids so that does not bother us. Reading other reviews I would say the right door u do have to close a little harder. But on this fridge you can shut the right or left door first. We LOVE it perfect size for the space we needed. Holds much more than the other fridge and we have ice and water. Just get a warranty I would recommend with any house hold appliance. My kids love that they can fill there Hydro Flasks up without spilling. We are all satisfied! I also bought the black stainless steel but I liked the stainless steel better and they switched them with non problem. Excellent customer service from Best Buy!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great refrigerator with lots of room.

    |
    Posted .
    Owned for 1 month when reviewed.

    Great refrigerator, lots of room. Works well. The only complaint I have is the ice. I had this installed on December 1. The ice had a horrible taste for over a month even though I threw out the first 4 containers as I was instructed. There is still a slight taste after a month and a half, but no where near as bad as it was. Other than the ice, no complaints. The water did not have a bad taste, only the ice. Kind of neat that after the first month I received an email with the stats of the month. Door opens, etc.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    So far Great product

    |
    Posted .
    Owned for 1 month when reviewed.

    We purchased this refrigerator little more then a month ago. It taken a bit of getting use to bottm freezer. And two door refrigerator. Now that we are more comfortable with design we find we like it more every day. Only issue is it is a little deeper than our old unit. To make up for that there is more room inside so over all we are very happy with our purchase. We purchased this refrigerator at Best Buy in Grand island , they could have it in store in 3 days. Which is better than any store in our area, the stores in our area best guess for a delivery date was 3 to 6 months. So 300 mile round trip was well worth this trip. Thanks Best Buy

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG DELIVERS EVERYTHING IN SPACE-SAVING FRIDGE

    |
    Posted .
    Owned for 3 weeks when reviewed.

    While this refrigerator is somewhat smaller than the one I replaced it with, it functions even more efficiently due to its design. I also like and appreciate the fingerprint resistant surface which keeps the unit looking cleaner. In fact, it doesn't even need anything more than water and a soft cloth to keep it looking its best. Haven't tried the Wi-Fi feature yet, but am sure that will be an added benefit. So far, this LG refrigerator, which is my second, is a good buy.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Pleasantly Surprised

    |
    Posted .
    Owned for 1 month when reviewed.

    I didn't have many choices in the size I needed, a 33", due to Covid. I looked at the Whirpool and Matag but found the bins and shelves were made very cheaply. I thought that the inside of this refrigerator was of better quality, so I went with this one. I was pleasantly surprise of how much storage there was and how this arrangement of shelves works. I was worried about the noises many reviewers wrote about, it does make noise, but it is not loud. It is just normal sounds of ice dropping and the frig running. Not sure, if other had defective parts. The ice maker is smaller than what a 36" frig has, but it keeps up for 2 people, we use a lot of ice. It does not keep up if we are entertaining, but I think you will find that is the case for most refrigerators. I love the print resistant finish, it really stays cleaner that my last frig. Overall, I am really happy with my purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A Pleasure to do Business With You

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The installation crew on my refrigerator was outstanding. They had a difficult job removing the old refrigerator and accomplished it excellently. The care they took to not damage any of the kitchen cabinets or fittings during this difficult job made me glad we went to Best Buy. Also the customer representative at Best Buy made the purchase easy and expeditious. All in all a well trained, professional and friendly crew.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
Shopping Assistant
Best Buy Home Expert helps two customers with a gas oven range.

Consult with a Home Expert for free.