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Customer Ratings & Reviews

Your price for this item is $2,599.99

Customer reviews

Rating 4.5 out of 5 stars with 1066 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,066 reviews
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live out in the country so were concerned about delivery. Our fridge arrived as scheduled. The installers had our old unit out and the new one in within 15 minutes. All the cardboard was hauled away. Man, that was easy. Our fridge if working very well. no icing up even with the humidity. Very happy here.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    Pretty fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty!!! but loud for a refrigerator!!! Note: We had to replace the first one right after it was installed because the freezer didn’t freeze. The second one works great though and it has a lot of space

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Issue of ice making

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is good but it’s not how I expected to be because it does not make a lot of ice and I believed somehow it needs some kind of fixing.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Compressor issues.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Feb, 2020. As of 9/5/22, Had compressor failure twice and now going out for third time. Although food allowance paid for most of food loss, did not pay for lost time and inconvenience. For a small fridge, it has plenty of room. well lit. and is well designed. terrible compressor issues. Will be inquiring on a new replacement fridge and will not be going back to this model.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer LG

  • Rated 5 out of 5 stars

    Happy Customer Happy Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far this Refrigerator has been really good to me and my family. To think this was a refrigerator off the floor one would not know. I would definitely trust BEST BUY and the items they sell on the floor. I guess the only bad part to all this is items on the floor cannot be delivered by Best Buy which I hope one day they change that policy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too small, useless customer service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is seriously the worst refrigerator I have ever had. I purchased it in January 2024. In November 2024, one of the shelves on the right door fell off and broke. I called best buy, told them i paid extra to have the warranty etc, they gave me another number to call. Called the number that best buy gave me, they said that is not something they deal with, to contact best buy. So the a lot of my condiments are on the inside shelves laying on there sides because, the inside of the refrigerator is somehow smaller than any other refrigerator than i have ever had! I cannot stand a bottle of ketchup up in it or anything at that height on most shelves. Very sorry I purchased this and too late to return

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Christal. Thank you for sharing your experience with the LG Refrigerator (LRFXS2503S) model. We understand your concern about the shelf breaking and the limited space inside the fridge. We strive to provide durable, reliable, high-quality products and exceptional services to ensure a smooth and seamless experience.

      For the broken shelf, we suggest reaching out to LG directly through our private message channel on social media @LGUSSupport so we can assist you in getting a replacement. As for the space concerns, if you haven't already, rearranging items or utilizing additional storage solutions (like adjustable bins) might help maximize the space available. For more help, you may visit https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to explore potential solutions to get your refrigerator functioning better for you.

      We appreciate your feedback and are here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    So Far So Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month in and so far so good. Long term, it remains to be seen. If its predecessor was any indication, I have to be mindful by the time this unit reaches 8 years old. In the meantime, it's working well.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Wife loves it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. Fits the space we have for it, yet has a lot of room inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with new fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, we are happy with the new fridge! The storage is a little smaller than our last fridge. I'd like to have more door storage. But, it works great for us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why we bought what we did.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old refrigerator died after only 5 years and so we cosulted Consumer's Report and started looking for the highly rated fridge we selected. Best Buy offered us the best package and we bought our choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my LG Refrigerator ❤️

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it .perfect fit.great delivery and installments haul away was fantastic excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team Effort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team in the store worked with me to quickly get my order placed and to get me scheduled asap. The price was very acceptable. The delivery of the new unit and removal of the old went flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is amazing . Love it so much . Everything works great . Love the drawers and the water and ice station . Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    great refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good fridge plenty of room works great for tight spaces

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the space and the layout! Stays super cold and works great

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love our new LG French Door Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is spacious with the right amount of drawer space and compartments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t know it was so deep front to back. You don’t know that when displayed side by side. I hate it!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge is fantastic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy with this fridge. My husband is now drinkong water everyday. I can keep my fridge well organized now because of the fridge being on top.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Greetings, Emma! We are so pleased to hear that your LG - 24.5 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water is benefitting your husband's health. That is amazing! Your opinion is highly valuable to us and keeps us at the forefront of ideas for making life more convenient for you. Keep enjoying it, and thank you for choosing LG for your kitchen needs. ~Rita LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i need easy to use alotspace ice water small

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance sales associate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When searching for a replacement refrigerator, the sales associate, Abigail was outstanding and very pleasant to work with. She was patient and listened to our need. After understanding a showing us a variety of options, she checked inventory and delivery dates and times. She will be the associate we search for in the future.

    I would recommend this to a friend