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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1066 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,066 reviews
  • Rated 5 out of 5 stars

    Love my LG Refrigerator ❤️

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it .perfect fit.great delivery and installments haul away was fantastic excellent service

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great {roduct great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless from purchase to install, great product as well!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Good first fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space. Love the compartments and functionality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too small, useless customer service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is seriously the worst refrigerator I have ever had. I purchased it in January 2024. In November 2024, one of the shelves on the right door fell off and broke. I called best buy, told them i paid extra to have the warranty etc, they gave me another number to call. Called the number that best buy gave me, they said that is not something they deal with, to contact best buy. So the a lot of my condiments are on the inside shelves laying on there sides because, the inside of the refrigerator is somehow smaller than any other refrigerator than i have ever had! I cannot stand a bottle of ketchup up in it or anything at that height on most shelves. Very sorry I purchased this and too late to return

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Christal. Thank you for sharing your experience with the LG Refrigerator (LRFXS2503S) model. We understand your concern about the shelf breaking and the limited space inside the fridge. We strive to provide durable, reliable, high-quality products and exceptional services to ensure a smooth and seamless experience.

      For the broken shelf, we suggest reaching out to LG directly through our private message channel on social media @LGUSSupport so we can assist you in getting a replacement. As for the space concerns, if you haven't already, rearranging items or utilizing additional storage solutions (like adjustable bins) might help maximize the space available. For more help, you may visit https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to explore potential solutions to get your refrigerator functioning better for you.

      We appreciate your feedback and are here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    Open Box Refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good buy on an open box refrigerator..Staff answered every question with accurate information, plus delivery was punctual and complete. Great price on quality refrig.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my frig., but the ice maker does not work. There was someone out to look at it, and the had the frig. Replaced. I should receive it on the 11th next month.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough space, looks great, fingerprint proof which is a plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble thinking it wasnt cooling properly. Repair people said to get digital thermometer. The okd fashioned analog was inaccurate. Fridge has been fine and cooling properly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Thin Q refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works as advertised. Only thing I'd wish for would be a way to separate some items in the freezer. All meats get thrown together, as do all veggies, & fruits. Only one divider in the big drawer, plus the pull out drawer for ice & small stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t know it was so deep front to back. You don’t know that when displayed side by side. I hate it!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good fridge for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Lots of space for a smaller with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the largest fridge that would fit in my space. With that said, the ice maker doesn’t hold much ice. Other than that, the fridge looks and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Perfect refrigerator for families

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The finish does not show fingerprints! Excellent space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this refrigerator a short time. I was hesitate about stainless steel due to the finger prints. The sales person showed me one that is resistant to finger prints. We scheduled delivery which was a few days out. This service was awesome, we were provided reminders and updates every step of the way. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG French Door Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice refrigerator. With ThinQ I can verify the power is ok during storms when i am away. The features are perfect for our family.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Refrigerator door issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this refrigerator. I just didn’t realize that there’s no ice in the freezer only ice in the door. The door that has the ice on it shuts and slams on its own the other door you have to make sure you physically shut it or you hear the beeper going off that the door is Open.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you so much for taking the time to review the LG Refrigerator (LRFXS2503S) model. We're sorry to hear about the ice distribution and door-shutting mechanism. We strive to provide high-quality products exceeding our customers' needs and expectations. Your feedback is important, and we will certainly take it into consideration as we continue to enhance our products. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 4 out of 5 stars

    Good fridge for a small space.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. It is so convenient to have most items at eye level. Easy to find things in the freezer drawers. The only negative is lack of convenient space for large bottles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge so far!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge so far!! It was the size we needed with the features we wanted. The ice maker can be loud at times and the shelves don’t allow for tall items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied customers!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with the over all look, oganized storage and performance of this refrigerator! We hope for continued satisfaction! Very pleased with delivery and setup!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived as described. Ice seems to freeze and jam up pretty regularly.

    No, I would not recommend this to a friend
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