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Customer Ratings & Reviews

Your price for this item is $2,599.99

Customer reviews

Rating 4.5 out of 5 stars with 1066 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,066 reviews
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    May not be working a few months from purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We took a great deal of care in selecting this refrigerator. It is not easy to find a narrow unit, that has french doors, a bottom freezer and a water/ice dispenser. To be completely fair- we loved this fridge for the 7 months that it worked. One day, the fridge simply died. Called Best Buy, who asked us to call LG. LG arranged for a service appointment. This appointment was delayed by 3 weeks. After the service call, a new Control Panel was installed. This control panel almost immediately fried as well. There is an issue with the compressor and its power draw. 4 weeks later, still no operating refrigerator. Who knows how long it will be until we can get a repair or a replacement. I would not buy, nor recommend this refrigerator based upon our experience.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything i wanted! Very happy with my purchase

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Diane! We’re jumping for joy that you are happy with your new LG - 24.5 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water! Your opinion is highly valuable to us and keeps us at the forefront of ideas for making our products more innovative. Keep enjoying it, and thank you for choosing LG for your kitchen needs. ~Rita LG

  • Rated 5 out of 5 stars

    Corner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice is bigger than what I have I lovedd Rd r. Reverb and nrn. To rn rd r r r s rvbev

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far an excellent and no trouble on installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I got a great product at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the purchase of scratch damage products at a 60% lower price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for ! I have limited space for a refrigerator . I wanted the freezer on the bottom and full wide access . This simply works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigertor. The sliding shelf is the abslute best. its a game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not yet had this installed but love the look of it. Looking forward to using it really soon. It did come with a small ding but Best Buy is working with me to get a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Recommend to all. No regret. Best all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful looking and quiet operation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an LG French door refrigerator to replace a fairly new Samsung due to maintenance issues that were deemed “unrepairable”. Thank god we got a Geek Squad maintenance plan!! Well worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, I am still trying to get used to some of it compared to my old one. I do love the drawer freezer. I could go without the french door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Smart Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! It keeps everything perfectly cool/cold, and it looks nice too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with everything this refrigerator offers. The water and ice feature was not on my list but love it!! We drink more water because of the easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this fits perfectly in the space we needed it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I miss with this fridge vs. my old one, is that the produce drawers are not very deep-I can't fit a head of lettuce in it, therefore, it has to sit on one of the shelves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice no drop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Ice cannot drop into tray inside freezer drawer.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. Thank you for taking your time in leaving a review on your 24.5 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water in Stainless steel. We understand the concern that you have in regards to the ice that is made in side of the freezer, and we'd be more than happy to look into this for you. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ~Anthony LG

  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great and it was a perfect fit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lydia97

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator only problem i had was no directions on how the temperature worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only potential issue is buttons changing from water to ice. Have to press the button hard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelving did not have enough height adjustment options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant about LG but I was wrong. Excellent buy very happy. Fits perfectly and Best Buy did an excellent job installing

    I would recommend this to a friend