Customer Ratings & Reviews
- Model:
- LRFXS2503S
- SKU:
- 6360730
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS!! I purchased this refrigerator a little over a year ago. The condenser is already broken. LG customer service is atrocious. I will never buy anything from LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had it less then a week started having problems with it. Making noise now ice maker wont work cant get repair man here till Jan 13. Never buy LG again!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not as good as previous models
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality and cheaper than the same model purchased years prior. Cannot adjust the shelves as much as prior model and fridge overall feels cheaper.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your product design feedback. We will share this with our research and development teams for future improvements. ^Jennifer
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not keep appointment and delivery person cheat price waterline kits for refrigerator.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience you experienced with the appointment and delivery of the LG 24.5 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water. We strive to provide excellent service and will address this issue to ensure it doesn't happen again. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator does not work freezer does Water hook up leaks Best Buy service worst ever!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived damaged. Refused product as compensation offered not adequate as well as parts required may not arrive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Terrible product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker stopped working after one year, and I’ve had to replace the computer board once already after only having it less than 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Poor product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap product. Missing parts when delivered. No support from customer service. Not a good experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repaired and broken again. I had to wait two weeks to get someone out and repaired . It’s now not working again . Avoid this brand .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in Jun 9, 2020 Total: $2,645.63 and stop working, I don’t know what to do
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Had to exchange 4 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the other appliance were great except refrigerator
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having issues with your refrigerator, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Lights out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for less tha one year and the lights are out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Jeremy. Thank you for your time on leaving the review regarding your 24.5 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport and use #VOC in your first message to our social media support team. ^Anthony
love this fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge is very functional..exactly what our family needs
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette
LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.missing from leg so it leans and shelfing is all messed up inside :( quite a few dents
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Pros mentioned:Ice maker
Great room for the size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just delivered 11/27/23 and it is working great so far. Self installed and no problems. Need to be sure to remove all tape including the thin tape line at the bottom off the doors and around the outside edge. Others complained about the compressor noise and the ice maker noise but mine is very quiet and only took 6 hours to reach true temperature at 34 degrees inside the fridge and -1 in freezer. Ice made twice in that time frame. Also complaints about the water filter but mine went in very smoothly. Have to ensure the insert lines up and should be the 3 and 5 o clock position then a slight turn to lock it. Ice maker is not noisy at all at least compared to modest priced refrigerators. Maybe very high end and high price makes silent ice but this one does the job. I will return in a few months to give another update but it installed great. This fridge did replace an LG that went out on me but I have 2 large dogs and that would require a once a month cleaning of the back of the fridge. I did not keep up with that and it burned out the compressor. I will take the blame there but there are few choices for this size and would hate to see bad reviews limit the choices further if they are not justified reviews. I hope to return with continued satisfaction in a few months. Only thing I would recommend is separate ice and water dispensers so you don’t have to keep pressing the button to choose and maybe a sensor to alert you to clean the back grates.
I would recommend this to a friend - Pros mentioned:Size, Space
Lg refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is exactly the correct size for our kitchen which has a built in area for the fridge. We are pleasantly surprised with the amount of room inside the refrigerator.
I would recommend this to a friend - Pros mentioned:Noise level, Space
Excellent quality - very impressed!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeds expectations - QUIET I had to check that it was running at first! Lots of room adjustable shelves, freezer easy to organize. Delivery is not available in my area the four hour drive was worth it though!
I would recommend this to a friend - Pros mentioned:Space
Great product Bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge I consider one of my best purchases, love the functions, inside layout /space. The delivery not so good though therefore giving only 4 stars. Paid additional fees for delivery and hook up service with which mandatory is to purchase waterline kit. But delivery guys told me that I need to hire plumber to install it, so I’m kind of puzzle here what was that fee for because description says something different at the end it was fine they hook up to my old waterline. Be caution with the delivery service.
I would recommend this to a friend - Pros mentioned:Ice maker
LG unit is very quiet, Works perfect early!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Fridge is very nice. Had to utilize the size to fit into the opening available in the kitchen. The compressor is supposed to be a newer style to avoid the earlier version issues. Water and Ice Dispenser are great. Wish the water / ice selection buttons were a little more prominent to see. The delivery and set up crew from Best Buy in Fort Gratiot were top notch and used care in moving and installation.
I would recommend this to a friend - Pros mentioned:Space
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and beautifully designed. Storage capacity well thought out and efficient.
No, I would not recommend this to a friend