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LG - 24" Top Control Smart Wi-Fi Enabled Dishwasher with QuadWash and Steel Tub with Light - PrintProof Matte Black Stainless Steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 146 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 146 Reviews
  • Rating: 4 out of 5 stars

    Good, with some quirks.

    Posted
    JL18
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1st new dishwasher purchase in 22 years, so a lot of the following may be a reflection of the change in design technology and not necessarily a pro/con of this LG product. First, aestheticaly, this is a well designed product. Controls are touch panel (no knobs/buttons/dials) and are located on the door's top edge so you can't see them with the door closed. With nothing on the front face, except the streamlined LG handle which is somewhat elegant in appearance and matches our other appliances, it blends in nicely into our kitchen and is unassuming. For a dishwasher, that's the way it should be. Functionally. Wow, all the options. In an era of being "green" and eco-concious, there is every option available to save energy, reduce water usage, maximize cleaning for specific load types, etc. Unfortunately for me, it's way too much thinking trying to match up all the best options on a daily basis to the contents of my "load of the day" to get the best wash to satisfy me and the future of the earth. So, with all those options available, I use the AUTO cycle almost exclusively -- it's just easier. Similarly, in an effort to conserve electricity, the DW powers down when its done with its most recent load and you have to hit the power button to turn it back on every time. Another related quirk is that every time you open the door during a cycle you have to hit the restart button if you don't shut the door within 4 secs of opening it (and that's almost impossible -- since you typically only open the door during a cycle just to add something you missed after starting it, & you simply can't get an item into the DW that quickly). This is big, because if you're used to adding stuff after the cycle has started, there's a good possibility that you forget to restart the machine upon reclosing it and you wake up the next morning to dirty dishes still sitting in there from last night. LG should consider changing the 4 second time to something longer, or maybe even making it a user adjustable setting. I almost kind of miss my old "fill it, close the door, and push the start button" machine. As far as drying goes, it's OK. I'm not in love with the new heated drying technology which is apparently the way most new "green" dishwashers are going and is not this product, or LG, specific. Simply put, plastic doesn't dry well. And, while they say one advantage with the new technology is that you can now put it down on the bottom rack without fear of burning/melting it, it's often too light and gets shot around in the tub during the wash cycles, so yu still really can;t put most plastic there. I miss my old heating coil. Cycle time: Varies depending on which options you select, and a full wash can be well over three hours in length (AUTO is just under three), to just under an hour. That was a big change for me -- 3 hours to clean dishes? Nothing critical there, just took a little "time" getting used to. Noise: Standing right beside it, the amount of starts/stops whizzes & whirs, and other noises the machine makes are intriguing. However, overall they are very quiet & you really can't hear them just a short distance away. And if anything else is going on, including a simple family conversation, you can barely even notice it when close by. A huge plus! Inside, the unit has some nice features but could add some simple common sense: Lower Rack: Lower rack is open and large so would seemingly fit a lot of dishes. It has four rows of movable alternating tines in the rack so, for example, in each row you can keep all of the tines pointing upwards & stack rows of plates "tightly" together, or you can lower alternate ones to accommodate larger serving dishes, platter, bowls, etc, or you can mix and match for varied loads. A really nice feature. Unfortunately, there are only four rows of tines and they're spaced fairly widely apart. There really needs to be at least 5 rows, if not 6, of them, to fully utilize the lower rack. Since dishes need two rows of adjacent tines to be held up, the four total rows of tines only allow two rows of dishes to be filled in the rack. Even when filled with oversized plates, about 20% of the lower rack is unused due to the wide spearation between rows. Total rack usage drops even lower, occasionally up to 40% unused space in a "fully loaded" rack, when smaller bowls, dessert plates, etc. are loaded. Now I can see LG trying to keep a little open space in this lower rack to allow for better water movement throughtout the tub, but it's way too excessive. I could fill my old dishwasher lower rack full with dishes from edge to edge and they always came out clean. Surely there's a middle road somewhere? Utensil Basket: Meh. Doesn't do a great job. Not sure if its the basket design (are holes in sides large enough to allow enough water flow through it), the mounting location at the side of the tub, or something else. All I know is I've never had to inspect each item of silverware for cleanliness after every load like I'm doing now. And, noting there's a full section in the owner's manual dedicated to how properly arrange each and every utensil into specific locations in the basket, you wonder if that's LG's best attempt at trying to rectify a known problem? Seriously. "Forks can go there or there, spoons need to go here, and knives can fill in here, here, or there." It's almost comical the attention paid to this. Seems like there has to be a better design. Upper Rack: The traditional upper rack is actually the middle rack in this dishwasher, which has 3. In general, its OK. The unique varied bottom has no flat areas and the angled tines rising from it take a little getting used to. I'm sure some engineer spent 100's of hours designing them to hold certain glasses in place at ideal angles with respect to water flow from the nozzles (e.g. the wine glass holders are nice), etc., but overall, our mix of glasses, tupperware, and other small items must be unique because they'rs routinely tipping, falling over, and generally not laying nicely in the rack. 3rd Rack: Kind of a gimmick and often not used (is easily removable), but does come in handy on occasion with large serveware, spatulas, etc., as well as keeping small stuff from flying around in the tub. Bottom line, it's a keeper. Nice looking, provides clean dishes, and mostly clean silverware. Wish it could hold more dishes in the lower rack and wish I didn't have to inspect every spoon before putting in the drawer. Maybe with our next one...

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Breaks down frequently

    Posted
    Chuck

    This dishwasher does a fantastic job when it is working. I purchased the unit mid September. It stopped powering on at the beginning of December. The serviceman arrived within a couple of days and repaired the unit in a day or so after that. I am happy. It is now the beginning of February and the machine is again not powering on. It stopped working Monday, called early Tuesday morning, and I won't get a serviceperson out till Friday. Parts will have to be ordered which means I will not have a working dishwasher till next week. The unit is 4.5 months old and has broken down twice already. I spent what for me was a very large sum of money for a dishwasher because I wanted something that worked well and was reliable. My research showed that they were second behind Bosch for reliability and the layout on the machine is great. I love the machine when it works, but now I wish I had bought the bosch. I have no confidence in the machine any longer, and feel saddled with a $1,000.00 hand washing dish rack that won't drain.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rating: 5 out of 5 stars

    What a great dishwasher!

    Posted
    KevinAndDonna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After much research I made the purchase of this dishwasher. As expected, it does a fantastic job of cleaning all dishes and flatware. It’s quiet and so far has worked flawlessly. We have triplet 17 year old daughters so you can imagine the amount of dishes we have each day. We love the 3rd rack for the silverware. When properly loaded, the silverware sparkles after being cleaned. We also love the fact that you can set the wash cycle to do half loads (top or bottom) to save time and energy. The adjustable 2nd rack is perfect and allows for very large items to fit neatly in the bottom rack. So far, we have nothing but positive things to say about this dishwasher. Like our water/energy saving dishwasher we had previously, it does take several hours to run. The end result is worth the wait. If we are in some kind of hurry to wash dishes (which we never are), you can set the water to turbo wash or other cycles to reduce the time the unit runs. The app is nice addition but we really don’t use it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Works Great For Two Weeks

    Posted
    TheCrazyLudwig
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If I could give zero stars, I would. I am on my second unit in under two months and now this one is leaking just as bad as the other unit. I am beyond my whits with this dishwasher and getting it replaced by Best Buy is a nightmare I wouldn't wish on anyone. To top that off I have water damage from the first unit and and after a month and a half I am stuck sending emails w/no replies to get it fixed. Today my second unit started leaking out the other side of where the first one did. I guess I get to call Best Buy, wait two weeks, hope I get a prompt replacement and hand wash all my dishes while I wait. Oh the joy! I forgot to mention I have a five month old and the copious amount of bottles that need cleaning makes not having a dishwasher flat out stupid. The process to replace my first unit was less than stellar and also not what I would expect based on prior experiences with Best Buy. Maybe my third unit will be the one that works...here's hoping!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      This is far from what we expect in regards to the performance of our dishwasher. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP LG

  • Rating: 3 out of 5 stars

    Good dishwasher, very poor service

    Posted
    Woodrow
    • My Best Buy® MemberMember

    This dishwasher does a great job, and is really quiet! We were told by salespeople (not at Best Buy!) that the 3rd shelf was a waste, but we use it every load, and it's great. My complaint is that almost a year into ownership, we had a problem with the control panel that was apparently "common". It took nearly 4 months, MANY calls to LG and various "Authorized" service providers, 4 "proof of purchase" requests (2 from LG), and 3 service calls to get a replacement control panel installed, while the tech complained about how poorly LG treats service contractors and the resulting poor service. To be fair, the electronics on the replacement part are encased in silicone, so maybe the issue has been resolved with current parts.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      I hate to hear that you has do many issues with the repair of your dishwasher. I appreciate your feedback. If we can assist you, please feel free to reach out to us via phone at 1-800-243-0000 or online with our Facebook page https://www.facebook.com/LGUSSupport or Twitter feed @LGUSSupport. I look forward to hearing from you. Thank you! ^BH LG

  • Rating: 5 out of 5 stars

    Worth it! 6 stars, seriously!

    Posted
    Troy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This beautiful unit is so quiet, you literally can’t hear it unless the house is completely silent and you put your ear next to it! It’s seriously well built. The toe kick is the heaviest gauge steel I’ve seen on one so far, the insulation behind it is an inviting pillow, the bottom is completely smooth for your water and electric lines to run all the way to the front for an easy installation that will not leave your hands tore up from random metal edges under the unit, it’s loaded with features that make sense, the stainless tub, led lights, and three transforming racks are great, the quad wash has always left everything spotless, and did I mention how quiet it is?!? You won’t regret splurging on this.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great at first

    Posted
    Crissy
    • My Best Buy® MemberMember

    We bought all black stainless steel appliances at once were so excited after a month or so we had have the dishwasher repaired. Which took forever. Then a little after a year the dishwasher totally broke, right after full warranty. They have a 5 year warranty that seemingly covers anything major but the part we need is $500 and not only will they not cover it we cant even find a repairman that can order it, it's like they quit making the part. We have tried everything. And now the black "stainless " is chipping in places especially on our refrigerator. We can't get an answer from anvone. I strongly suggest not buying this or any other black stainless from them

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      This is definitely not what we expect from our products. I can image how frustrating it is to purchase a dishwasher that is no longer working. Please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ LG

  • Rating: 1 out of 5 stars

    Died in 5 months!

    Posted
    bestbuyer123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We loved this dishwasher for about 2 months. It was quiet, it looked great and it sent us notifications when the wash was done. Wow! But starting in month 3 the problems began. The dishwasher seemed to no longer clean our dishes. We thought it was the detergent so we tried a few different brands and nothing helped. Fast forward a couple months later and now it wont power up at all. The light inside turns on so I know it is not an electrical issue. We are now trying to figure out how to repair this appliance. For the price I thought we would be good to go for several years! Better stick to cheaper models and save your money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good cleaner, so-so at drying

    Posted
    Erik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As with almost all new dishwashers, this one struggles with drying. I found using the "Heavy Duty" and "Extra Dry" settings together always leaves the dishes dry, but it takes a long time for the cycles to complete. However, dishes are always clean and I don't do any scrubbing before putting them in. Also, I really like the phone app- I get notified when I need to add rinse aid, and when dishes are complete. A novelty, but makes it fun. Also the adjustable top shelf is SUPER useful. However the folding tines on the bottom rack always end up folding down and are a pain to keep upright.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Away!

    Posted
    SAB1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    it stopped working within 2 weeks after we bought. Luckily Best Buy interfered and replaced the dishwasher with a new one. However, intermittent problems with the control panel continued for almost a year! now it stopped working completely a few weeks before the warranty expires.. we are dealing with LG customer service painfully. they can't talk proper English and very unresponsive -- hope to get this fixed before the warranty runs out. I would stay away from LG appliances altogether and Best Buy should stop selling them!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for bringing this to our attention so we may offer our assistance. I hate to hear you are having issues with the control panel in the replacement dishwasher you received and I can understand the frustration. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 4 out of 5 stars

    Great dishwasher for the $

    Posted
    Jeepersbrook
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great dishwasher! Love the light inside. Didn’t think it would be a big deal but actually really love the light. Dishwasher cleans great. Only issue we have is with it drying dishes...it leaves dishes pretty wet. We have not tried all the cycles though so maybe there’s one that works better to get dishes drier. The third rack it great especially for sippy cup lids and small items. This dishwasher seems so much bigger than our previous one. Love all the options in raising and lowering the racks.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Does the job but is NOT QUIET!!!!

    Posted
    Stevieb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this because the quiet ratings were almost identical to the Bosch 800 series which is almost exactly the same price. We had the Bosch at our last housed it was AMAZING!! The LG was part of a "Package deal" so we went with the LG. LG was rated 44db's and Bosch 42db's. SURELY 2 db's can't make that much difference! WRONG!! I can hear this machine over the tv in a completely separate room that is over 70 ft away from the dishwasher. VERY disappointed in this dishwasher. I wish I could upload a video so you could hear the machine while it runs. Pictures don't help in this situation.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      If you feel like the noise issue needs to be addressed, please don't hesitate to reach out to our support team on Twitter via @LGUSSupport or on facebook at www.facebook.com/LGSupportUSA ^CP LG

  • Rating: 4 out of 5 stars

    Very quiet

    Posted
    Jessica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The dishwasher is very quiet. I didn’t know if it was working or not the first time I ran it. It also cleans the dishes great and has plenty of room. The only down side for me is that I only have to run it once a week and it smells horrible from the dirty dishes. My old dishwasher did not smell like this one. I think it might be because the seal in the new one is much better so it just holds all the smell in. Plus, there is more space to put more dishes so it takes longer to fill up, which keeps the dirty smelly dishes sitting there longer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One of a kind! :-)

    Posted
    MazBros
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Excellent dishwasher to handle all of your dish-washing needs! Convenient upper rack for utensils and silverware, adjustable middle rack and collapsible dish holders on the bottom rack are the best ideas ever to be featured in a kitchen appliance! Oh, almost forgot, it has a light that turns on when the door is opened and brightens the inside, so you can see without even turning the top light in the room. Awesome addition to a kitchen!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    LOUD LOUD LOUD!!

    Posted
    Beth523

    There is absolutely no way this is 44 dB! Our old dishwasher (kitchen aid) was 48 and it was soooooo much quieter!! I am so disappointed with this purchase. Not sure how other reviewers claim to "not even know it's on". I feel like I have a car wash in my kitchen. I need to turn the volume up on the TV in order to hear it over the dishwasher. If you're thinking if buying this one b/c of the noise rating, 2 words of solid advice: keep looking!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to see you are experiencing noises with your dishwasher. We would be happy to look into this further for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    Bakk0020
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from a Bosch and I’m really happy with that decision. Similar to a Bosch, it doesn’t have a heating element on the bottom for drying purposes, so I am used to that. Instead, the rinse cycle heats the water to a high temp and dishes dry faster. I love the third rack, but I removed the wine stem holders on the second rack to allow for more room. Syncing to my WiFi/LG app is a bonus. Somewhat unnecessary, but I do like that my phone gets an alert when the cleaning cycle is finished.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does not meet my expectations

    Posted
    Vicki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve had this dishwasher for almost 9 months. I am a little disappointed that it does not clean some of the dirtier pans and dishes better. Also, the top rack (above larger glass rack) is pretty much useless; it does not clean heavier coated utensils at this top level. Overall, for general use and washing lighter soiled items it seems to work well. If I had to repurchase again, I would probably choose a Kitchen Aid or Bosch dishwasher instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    LG Dishwasher nightmare

    Posted
    nancy

    Don't waste your time w/ this dishwasher! After several months, the dishwasher quit working. I was told I needed a new circuit board, but guess what? They are backordered!! Apparently, the circuit board is a common problem w/ this model. It is now going on 1 month and I still don't have the part I need. Now, I get to wash all my dishes by hand!! Do yourself a favor, go buy a cheaper dishwasher because this just doesn't have the quality you are paying for.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you are having trouble getting your dishwasher repaired. We would love to take a look at your case and see what we can do to best assist. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 4 out of 5 stars

    Cleans great, quiet but doesnt dry well

    Posted
    MSTzko
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This dishwasher is very quiet, only can hear water running through. I put in heavily soiled dishes and they all come clean. Like the option of 3rd rack, but it just leaves more water spots on drying process, so I removed it and made more room for water bottles and bigger pans on bottom. I use the EXTRA DRY cycle every time, but still leaves water spots and water on dishes. This dishwasher works great for everything EXCEPT drying dishes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Bought 9/2017

    Posted
    TripleScoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We’ve owned this dishwasher for a year and half and like it with zero problems or complaints. It cleans great and it quiet. However we’ve recently noticed that it has a rust spot on a rack. Called lg and they are sending a replacement as it’s under warranty. I’m pleased.

    I would recommend this to a friend