Customer Ratings & Reviews

Hi, Darush. Thank you for sharing your experience with us. We understand your concern about finding display issues on your LG Monitor (25MS550-B) model, after traveling. We strive to provide high-quality products and exceptional services to ensure a smooth experience. Based on your description of black and milky-colored bars on the screen, we recommend checking the monitor’s connections and trying a different HDMI or DisplayPort cable to rule out any signal issues. Additionally, performing a factory reset in the monitor’s settings may help resolve the problem. For guidance, visit https://www.lg.com/us/support/help-library/lg-monitor-how-to-perform-a-factory-reset--20153185231127.

If the issue persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your patience. ^Juvy

Hi, Kyle. Thank you for sharing your feedback with us. We understand your concern about the LG
Monitor (25MS550-B) model, doesn’t meet your expectations, especially regarding the resolution and the orientation features you were hoping for. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the resolution issue, we recommend adjusting the display settings on your device to ensure it’s set to the optimal resolution for the monitor. Additionally, if you're looking to rotate the screen into portrait mode, try using your computer's display settings or a third-party app designed for screen rotation, as some monitors require manual configuration for this feature. For additional help, visit https://www.lg.com/us/support/help-library/lg-monitor-how-to-change-the-screen-orientation--20153252505976. As for the inputs, if you’re finding it difficult to manage, consider using a cable management solution to make the connection process more streamlined.

Please send us a private message on social media @LGUSSupport if you need further assistance with your setup or if there’s anything else we can do to help. We’re here to ensure you get the most out of your monitor. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Monitor (25MS550-B) model. We understand your concern about dealing with constant beeping, especially when there’s no option to turn it off. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

It’s unfortunate that some monitors have this sound feedback, and we agree that a disable option would be beneficial. You might want to explore software settings or OS-level sound adjustments on Windows or macOS to mute or adjust the beep. For more help, visit https://www.lg.com/us/support/help-library/lg-monitor-how-to-troubleshoot-soundrelated-issues--20153986754522.

If the beeping continues to bother you, we’d be happy to find other solutions. Please send us a private message on social media @LGUSSupport, and we can assist you further. ^Juvy

Hi, John. Thanks for sharing your experience with the LG Monitor (25MS550-B) model. We understand your concern about discovering missing screws during setup—especially when you're eager to get your monitor up and running. We're committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.

The original screws for the stand and wall-mount bracket are usually metric size M4 or M5, depending on the mounting method. Using incorrect screws could potentially damage the threads or housing, so we want to help you get the right ones. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

Please reach out to us directly on social media @LGUSSupport with your monitor's serial number, and we’ll help you request the correct screws or assist with parts support if needed. We’ll do everything we can to make this right. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about the LG Monitor (25MS550-B) model, not meeting your expectations due to the popping issue. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

For the popping issue, please ensure that the monitor is properly connected and that the power supply is stable. Sometimes, using a surge protector can help prevent such problems. For more help, you may visit https://www.lg.com/us/support/help-library/monitor-making-a-cracking-or-popping-sound--20150907924498. For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy

Hi, there. Thank you for reaching out to us. We understand that your LG Monitor (25MS550-B) model didn’t come with a power cord. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience. To help resolve this, we recommend checking the box packaging once more to ensure the power cord wasn’t missed during unpacking. If it’s still not found, please contact Best Buy customer service at 888-237-8289. For further assistance, you can reach out to us via private message on social media @LGUSSupport with your proof of purchase, and we will assist you in getting a replacement power cord as quickly as possible.

We appreciate your patience, and we’ll make sure to take care of this for you. ^Juvy